Level 2 Help Desk Tech

Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.

Responsibilities

Manage Help Desk tickets in a timely mannerRespond to customer issues via phone, email and computer chatProvide customer assistanceDocument customer interactionsRun diagnostics to resolve customer reported issuesInstall, make changes and repair computer hardware and softwareFollow-up with customers to ensure issues are resolvedWrite technical documents on how to or SOPsNetwork AdministrationUpdate/Create scriptsTroubleshooting serversServer administrationQualifications

Firm understanding of L2 and L3 networks (VLAN, STP, OSPF)Firm understanding of wireless protocols (802.11, BT, LPWA)Firm understanding of VOIP systemsFirm understanding of AD/DS services (AD, GP, and DNS)Firm understanding of MS365 (EntraID, Intune, and Exchange Online)Firm understanding of RMM toolsScripting knowledge (PS, Python, etc.)Knowledge of MDM toolsCertifications

Active Industry/Vendor networking certificate