PRODUCTION COORDINATOR (MicroDental California, Livermore, CA)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Production Coordinator to join our team in Livermore, California.Our Company has the following to offer:Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidaysInvestments in the latest technologyExclusively focused in cosmetic, implant and digital design for fixed prosthodonticsPrimary Responsibilities & Skills:Responsible for the data entry for incoming casesLiaison between departments by communicating delivery requirements of casesMonitor case flow of certain assigned products by reviewing target dates at each stageSupport the Technical Services Reps by completing paperwork changes, case scheduling, following up on long term hold cases, and calling doctors for service related itemsEnsures excellent customer relations by handling doctor’s complaints within a 24 hour periodResponsible for taking care of special requests from Technical Support, Dental Services or Doctor’s regarding cases in productionBills for services by making any changes to case entry that are required; billing doctors for cases that are ready to ship; attaching and reviewing invoices; bringing cases to shipping after billing; shipping cases past shipping cut-off timeAll other duties as assigned or as otherwise requiredQualifications:Prior dental office or lab industry experience preferredHighly motivated, detail oriented, well-organized professional with strong interpersonal, verbal and written communication skillsSelf-starter with ability to multi-task, prioritize and complete multiple projects accurately and on time with minimal supervisionMust be able to integrate directions quickly and react with a high sense of urgencyAbility to be effective and flexible in stressful situations (i.e., unexpected problems, tight deadlines)Able to work well in a team environment and interact effectively within the laboratory and outside contactsKnowledge of MS Office Suite, including Excel, Word, and OutlookHigh School Diploma or Equivalent RequiredPay: $18.00 - $20.00 per hour*All new hires will be required to pass our standard employee background check*MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

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