Midmark Corporation
Customer Master Data Specialist - Temporary
Midmark Corporation, Versailles, Ohio, United States, 45380
Job Description
JOB SUMMARY:
Customer Master Data Specialists will be responsible for managing Midmark's customer accounts to ensure the accuracy and quality of customer master data, as well as maintaining appropriate customer documentation. The position will maintain data accuracy and cleanliness by performing data integrity checks and cleansing, training, supporting stakeholders, research, and resolving data issues. Role will require frequent communication with stakeholder personnel including: Customer Experience, Marketing, Sales, Corporate Accounts and Credit Department.
ESSENTIAL/PRIMARY DUTIES:Subject matter expert for customer master dataCreate and modify customer master data to data standardsResearch, append, and remove duplicate customer recordsConduct master data audits on existing and newly set up customersCollaborate with Product Owner and business areas to improve master data processes and requirementsWriting documentation as needed for customer master training, policies, standards, controls and procedures and train accordinglyLeverage required computer systems to maintain quality customer dataEnsure customer's product ownership records are maintainedSECONDARY DUTIES:
Participate in projects related to and reliant on customer master dataAnalyze and report key performance indicator results for customer data, enhancement queue, benchmark results and identify improvement opportunitiesEstablish rapport with stakeholders of customer data as well as Midmark customersParticipate in visits to customer or Midmark site locations.Other responsibilities as determined by supervisorEDUCATION and/or EXPERIENCE:
Associate's degree in business related field and 1+ years' experience in customer service or business environment preferred.COMPETENCY/SKILL REQUIREMENTS:
A commitment to customer service is essentialExcellent written and oral communication skillsStrong problem-solving skillsOutstanding organizational skills with ability to prioritize workloadAbility to handle multiple priorities, meet deadlines, and demonstrate great attention to detailExperience with integrated ERP System with customer master knowledge preferredAbility to apply policies and standards consistentlyComfort in reinforcing policy and best practicesCould require 5% travel to customer or Midmark site locations
About Us
Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With more than 2,200 teammates worldwide, Midmark focuses on harmonizing space, technology and workflows, creating a better experience for caregivers and patients at the point of care. The Midmark headquarters and innovation hub are located in Versailles, Ohio, which is also home to the Midmark Experience Center, Design Center, Technology Center and our largest manufacturing facility. Midmark maintains eleven additional locations in the United States, including four innovation hubs, and has subsidiaries in India and Italy.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled
JOB SUMMARY:
Customer Master Data Specialists will be responsible for managing Midmark's customer accounts to ensure the accuracy and quality of customer master data, as well as maintaining appropriate customer documentation. The position will maintain data accuracy and cleanliness by performing data integrity checks and cleansing, training, supporting stakeholders, research, and resolving data issues. Role will require frequent communication with stakeholder personnel including: Customer Experience, Marketing, Sales, Corporate Accounts and Credit Department.
ESSENTIAL/PRIMARY DUTIES:Subject matter expert for customer master dataCreate and modify customer master data to data standardsResearch, append, and remove duplicate customer recordsConduct master data audits on existing and newly set up customersCollaborate with Product Owner and business areas to improve master data processes and requirementsWriting documentation as needed for customer master training, policies, standards, controls and procedures and train accordinglyLeverage required computer systems to maintain quality customer dataEnsure customer's product ownership records are maintainedSECONDARY DUTIES:
Participate in projects related to and reliant on customer master dataAnalyze and report key performance indicator results for customer data, enhancement queue, benchmark results and identify improvement opportunitiesEstablish rapport with stakeholders of customer data as well as Midmark customersParticipate in visits to customer or Midmark site locations.Other responsibilities as determined by supervisorEDUCATION and/or EXPERIENCE:
Associate's degree in business related field and 1+ years' experience in customer service or business environment preferred.COMPETENCY/SKILL REQUIREMENTS:
A commitment to customer service is essentialExcellent written and oral communication skillsStrong problem-solving skillsOutstanding organizational skills with ability to prioritize workloadAbility to handle multiple priorities, meet deadlines, and demonstrate great attention to detailExperience with integrated ERP System with customer master knowledge preferredAbility to apply policies and standards consistentlyComfort in reinforcing policy and best practicesCould require 5% travel to customer or Midmark site locations
About Us
Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With more than 2,200 teammates worldwide, Midmark focuses on harmonizing space, technology and workflows, creating a better experience for caregivers and patients at the point of care. The Midmark headquarters and innovation hub are located in Versailles, Ohio, which is also home to the Midmark Experience Center, Design Center, Technology Center and our largest manufacturing facility. Midmark maintains eleven additional locations in the United States, including four innovation hubs, and has subsidiaries in India and Italy.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled