Voala
Senior Case Manager III
Voala, Los Angeles, California, United States, 90079
Helping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org .HUD-VASHThe Department of Housing and Urban Development - VA Supportive Housing (HUD-VASH) Program is an effort between VOALA, HUD and the VA to move Veterans and their families out of homelessness and into permanent housing. Provides long–term case management, clinical/supportive services, and permanent housing assistance for chronically homeless Veterans. Combines Housing Choice Voucher assistance for homeless Veterans with case management and clinical services provided by the Department of Veterans Affairs.JOB SUMMARY AND PURPOSEThe Senior Case Manager III is the subject matter expert for the case management team. The Senior Case Manager II will mentor the team, and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of clients. This includes assisting case managers in: assessing and reassessing client/household needs, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow-up to ensure service plans are progressing on schedule and needs are adequately being addressed. The position requires a combination of administrative/office duties and field/outreach work.DUTIES AND RESPONSIBILITIESConducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as requiredMay make home and field visits
Monitors case managers on a regular basis to determine quality and effectiveness of services provided
Review cases with Program Coordinator and Case Management TeamAudit case file on a regular basis for completeness and accuracyConducts crisis intervention as necessary
Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriateProvides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
Assure all program assets and file documents are maintained and secure for all client records
Develops, performs, and assists with workshops pertaining to program services that meet client needsParticipates and assists with outreach eventsOther duties as assignedQualificationsREQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verificationsCurrent TB screening and Immunization Records
(within 5 days of hire)Copy of Current Professional License (if applicable)Current BLS Certification
(within 15 days of hire)Valid Driver’s licenseCompletion of all required trainings
(within 30 days of hire)EDUCATION:Bachelor’s degree from an accredited institution in the social sciences or family therapy.Completion of VOALA Case Management training within 6 months of hire.EXPERIENCE:Minimum total at least five (5) years of demonstrated case management experience with high needs/high intensity of service populations.If Case Managers possess a master’s degree in the social sciences, only one (1) year of case management experience is requiredPREFERRED QUALIFICATIONS:Master’s Degree (Social Work or related)Experience in supervision or lead role preferredHMIS navigationVolunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local lawThis employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
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Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as requiredMay make home and field visits
Monitors case managers on a regular basis to determine quality and effectiveness of services provided
Review cases with Program Coordinator and Case Management TeamAudit case file on a regular basis for completeness and accuracyConducts crisis intervention as necessary
Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriateProvides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
Assure all program assets and file documents are maintained and secure for all client records
Develops, performs, and assists with workshops pertaining to program services that meet client needsParticipates and assists with outreach eventsOther duties as assignedQualificationsREQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verificationsCurrent TB screening and Immunization Records
(within 5 days of hire)Copy of Current Professional License (if applicable)Current BLS Certification
(within 15 days of hire)Valid Driver’s licenseCompletion of all required trainings
(within 30 days of hire)EDUCATION:Bachelor’s degree from an accredited institution in the social sciences or family therapy.Completion of VOALA Case Management training within 6 months of hire.EXPERIENCE:Minimum total at least five (5) years of demonstrated case management experience with high needs/high intensity of service populations.If Case Managers possess a master’s degree in the social sciences, only one (1) year of case management experience is requiredPREFERRED QUALIFICATIONS:Master’s Degree (Social Work or related)Experience in supervision or lead role preferredHMIS navigationVolunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local lawThis employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
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