Frontsteps, Inc.
Software Implementation Specialist I (Onsite)
Frontsteps, Inc., Denver, Colorado, United States, 80285
FRONTSTEPS is the nation’s most comprehensive Community Management platform that simplifies how management companies and homeowner associations connect, operate, and optimize modern communities and management companies. With a focus on mobile-first technology and best-in-class user experiences, our platform makes it easy for community leaders to collaborate and drive prosperous communities and management companies.At FRONTSTEPS, we know that we cannot build a community-focused platform without actively investing in our team. That’s why you’re here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty, engage in problem solving, and ultimately make our platform the most competitive service on the market.POSITION OVERVIEWThe Software Implementation Specialist, aka. Solution Delivery Specialist I, is responsible for coordinating new product installations across the suite of products with focus on FRONTSTEPS Community and Payments. Working with multiple teams, functions, and customers, this critical role will ensure timelines of deliverables are completed on time and within scope.ESSENTIAL FUNCTIONS
Consult with clients throughout implementation to ensure software is configured to meet their technical requirementsManage multiple customer implementation projects from beginning to endAssess the client’s exact needs and create a plan to deliverEnsure teams are on task and deadlines are metManage conflicts and ensure problems are solved before the quality of the project is compromisedProvide reporting and status updates on projectsReport on key metrics, analyze and develop new processes that drive efficiencies and revenueAbility to implement products through coordination of resources and collaboration with multiple teamsOther duties as assignedSKILLS & QUALIFICATIONS
Bachelor's degree or equivalent experience3+ years in a SaaS implementation environment with a strong focus on ImplementationKnowledge of HOA/Community Management, PreferredKnowledge of FRONTSTEPS suite of products a plusCustomer focusedCommunication proficiencyProficient in ExcelDetail oriented and highly organizedEffective planning and prioritizingTechnical aptitudeAdaptable to changeStrong investigative and problem‐solving skillsTime managementAbility to balance shifting prioritiesSalesforce Knowledge preferred but not required$23.56 - $26.45 an hour
This position will be based in the Denver office and pays an hourly rate of $ 23.56
- $ 26.45
per hour.
This position will remain open through May 10th, 2024.Benefits include the following :· Medical, Dental, and Vision· Company sponsored Life Insurance· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance· FSA/HSA· Paid Time Off· Sick Time· Internet Reimbursement· 401k matchFRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
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Consult with clients throughout implementation to ensure software is configured to meet their technical requirementsManage multiple customer implementation projects from beginning to endAssess the client’s exact needs and create a plan to deliverEnsure teams are on task and deadlines are metManage conflicts and ensure problems are solved before the quality of the project is compromisedProvide reporting and status updates on projectsReport on key metrics, analyze and develop new processes that drive efficiencies and revenueAbility to implement products through coordination of resources and collaboration with multiple teamsOther duties as assignedSKILLS & QUALIFICATIONS
Bachelor's degree or equivalent experience3+ years in a SaaS implementation environment with a strong focus on ImplementationKnowledge of HOA/Community Management, PreferredKnowledge of FRONTSTEPS suite of products a plusCustomer focusedCommunication proficiencyProficient in ExcelDetail oriented and highly organizedEffective planning and prioritizingTechnical aptitudeAdaptable to changeStrong investigative and problem‐solving skillsTime managementAbility to balance shifting prioritiesSalesforce Knowledge preferred but not required$23.56 - $26.45 an hour
This position will be based in the Denver office and pays an hourly rate of $ 23.56
- $ 26.45
per hour.
This position will remain open through May 10th, 2024.Benefits include the following :· Medical, Dental, and Vision· Company sponsored Life Insurance· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance· FSA/HSA· Paid Time Off· Sick Time· Internet Reimbursement· 401k matchFRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
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