TMC Hospitality
Copy of Guest Experience Ambassador
TMC Hospitality, Santa Barbara, California, us, 93190
TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities.About the rolePrimary Responsibility The primary responsibility of the Drift PM Guest Experience Ambassador is responsible for the overall guest experience, while also performing a variety of Front Desk, Maintenance, Housekeeping, Security and/or Laundry duties to meet daily business needs. Additional responsibilities will include: maintaining proper quality assurance programs, work with Operations Manager/ General Manager to ensure the property cleanliness is maintained, work closely with engineering to ensure rooms and property are maintained and any repairs are fixed. Mandatory Availability Thursday-Sunday.
What you'll doEssential Job Functions Anticipate guests’ needs and responds quickly & professionally to all guest requests
Provide information on resort amenities and facilities
Monitors traffic flow and guest queues within public area; directing guests as appropriate
Assists in Guest Pre-Checkin and Check-in process
Facilitates lobby safety, cleanliness, and security
Operates general maintenance machinery including hand tools to complete guest related maintenance issues
Responds promptly to Emergency situations and alerts Management when needed
Must be tech savvy adhering to the process of communicating promptly with Remote sales team and management via Work Chat in regards to Guest requests/issues. guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction.
Maintain complete knowledge at all times of all hotel features/services, activities, and events.
Inspect, plan and ensure that all materials, workspaces and equipment are in complete readiness for service.
Ensure all public areas of hotel are clean
Be able to communicate effectively with guest and provide exceptional customer service
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day.
Maintain positive guest relations at all times
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Enforce all property closing duties. Make adjustments to daily tasks and ensure it is communicated to responsible staff
General Skills/QualificationsQualificationsPrevious Hospitality experience/guest service experience in the hospitality industry.The ability to multitaskThe ability to stand for extended periods of timeExcellent organizational and time management skillsMust exhibit good judgment while performing under pressure.Must be dedicated to our goal of providing superior guest experiences.Must be computer literate in Microsoft Office and general computer usagePhysical Requirements Occasionally to FrequentlyStanding XLi/Carry up to 50 lbs. XLi/Carry up to 25 lbs. XDriving XReach/Handle XClimbing XKeyboarding XJob Type: Part-timeSalary: $18.00 - $20.00 per hour401(k)Health insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftAbility to commute/relocate:Santa Barbara, CA 93101: Reliably commute or planning to relocate before starting work (Preferred)
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What you'll doEssential Job Functions Anticipate guests’ needs and responds quickly & professionally to all guest requests
Provide information on resort amenities and facilities
Monitors traffic flow and guest queues within public area; directing guests as appropriate
Assists in Guest Pre-Checkin and Check-in process
Facilitates lobby safety, cleanliness, and security
Operates general maintenance machinery including hand tools to complete guest related maintenance issues
Responds promptly to Emergency situations and alerts Management when needed
Must be tech savvy adhering to the process of communicating promptly with Remote sales team and management via Work Chat in regards to Guest requests/issues. guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction.
Maintain complete knowledge at all times of all hotel features/services, activities, and events.
Inspect, plan and ensure that all materials, workspaces and equipment are in complete readiness for service.
Ensure all public areas of hotel are clean
Be able to communicate effectively with guest and provide exceptional customer service
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day.
Maintain positive guest relations at all times
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Enforce all property closing duties. Make adjustments to daily tasks and ensure it is communicated to responsible staff
General Skills/QualificationsQualificationsPrevious Hospitality experience/guest service experience in the hospitality industry.The ability to multitaskThe ability to stand for extended periods of timeExcellent organizational and time management skillsMust exhibit good judgment while performing under pressure.Must be dedicated to our goal of providing superior guest experiences.Must be computer literate in Microsoft Office and general computer usagePhysical Requirements Occasionally to FrequentlyStanding XLi/Carry up to 50 lbs. XLi/Carry up to 25 lbs. XDriving XReach/Handle XClimbing XKeyboarding XJob Type: Part-timeSalary: $18.00 - $20.00 per hour401(k)Health insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftAbility to commute/relocate:Santa Barbara, CA 93101: Reliably commute or planning to relocate before starting work (Preferred)
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