Evening Services Manager

Hours : Sunday – Thursday 5:00 PM – 10:00 PM. Holiday, vacation, and weekend coverage may be requested.Additional hours may be available if requested.The Evening Services Manager is responsible for maintaining House operations during the evening. Primarily, the responsibility of the Evening Services Manager is to ensure a welcoming, safe, and clean atmosphere in which RMHC West Michigan guests receive the rest and care needed to support their hospitalized children. The Evening Services Manager oversees facilities, housekeeping, meal and pantry management, administrative duties, and other house operations that occur in the evening.Guest Services:Encourages and facilitates a sense of community and restful atmosphere by remaining visible, accessible, and approachable to guests. Ensures guest requests are processed in a timely manner.Identifies special family situations and notifies the Family Services Manager as appropriate. Deescalates conflict as necessary.Completes detailed and timely clerical and administrative duties, including but not limited to shift notes, family paperwork, data entry, roster updates, and other projects as assigned by the Family Services Manager or other team members.Supports occupancy management through ensuring facility preparation, coordinating check-ins, house orientation, check-outs, and maintaining all necessary recordkeeping related to these tasks.Supports execution of evening meals for families and assists in food pantry inventory management and monitoring supply levels for replenishment.Welcomes, manages, and supervises evening volunteers with guidance from the Volunteer Coordinator.Facilities:Executes emergency response procedures, including weather emergencies and troubleshooting maintenance and facility related issues.Reports damage and repairs needed to the Family Services Manager in a timely fashion.Ensures house security by completing regular building walk-throughs and security checks and maintaining security of House entrances.Maintains clean, comfortable living and office spaces by cleaning common areas of the House, assisting with House laundry, emptying trash and recycling bins, and restocking supplies as needed.Assists in tracking incoming in-kind donations and storing items.General Responsibilities:Demonstrates knowledge and understanding of RMHC West Michigan policies and procedures.Participates in all scheduled staff meetings and trainings.Contributes to RMHC West Michigan team efforts by maintaining positive, supportive, and flexible working relationships with fellow staff and volunteers.Performs other duties as assigned.Evening Services Manager Qualifications:Proven excellence in organization, prioritization, and attention to detail are essential.Punctual, reliable, supportive, and trustworthy team player, maintaining a positive attitude.Able to work effectively with diverse populations and teams.Poised and diplomatic in stressful situations. The ability to de-escalate conflict is essential as families face healthcare crises. Demonstrating empathy for families is essential.Sound decision-making, flexibility, and problem-solving skills.Excellent verbal and written communication skills.Able to self-initiate and work independently.Experience with household or hospitality management, environmental services, residential programs, or human services preferred.2-4 years of professional experience preferred.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.The employee is regularly required to walk, sit, and stand.The employee is required to execute our emergency protocols including walking two flights of stairs to help with evacuation.The employee is required to transfer house laundry between washers and dryers, fold and put away laundry.The employee is required to transport and dispose of trash into the dumpster and recycling bins.The employee is required to move family meals including arranging them on multiple shelves in the garage freezer.The employee is required to pull items from shelves for restocking.The employee will be required to lift up to 25 pounds.The vision requirements include close, distance, peripheral, and depth perception.

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