GATEWAYS HOSPITAL & MENTAL HEALTH CENTER
ADMINISTRATIVE ASSISTANT TO STRP
GATEWAYS HOSPITAL & MENTAL HEALTH CENTER, Los Angeles, California, United States, 90079
Job Details
Job LocationFCTP - Los Angeles, CA
Position TypeFull Time
Description
Title of Position:
Administrative Assistant to STRP
Location:
CONREP Satellite/FCTP
Exempt/Non-Exempt:
Non-Exempt
Union/ Non-Union:
Non-Union
Supervisor:
Program Director
Gateways Hospital and Mental Health Center, located in Los Angeles, is a non-profit organization that provides an array of comprehensive mental health services for Children, Adolescents, Transitional Aged Youth, and Adults suffering from mental illness in the Greater Los Angeles area. The organization consists of a standalone fifty-five (55) )-bed hospital and six outlying outpatient facilities that have anywhere from fourteen (14) beds to one hundred and thirty-four (134) beds. The organization has approximately four hundred (400) employees.
SUMMARY OF POSITION
The Administrative Assistant will be responsible for coordinating referrals of clients both coming into the program and transferring to other programs. This process will involve assembling, tracking, requesting, generating, filing and submitting referral documents across facilities. The Administrative Assistant will work closely with the Evaluation Unit; STRP, LA CONREP, and SD CONREP staff; CONREP programs across the state; the Department of State Hospitals; and other programs within the CONREP system. The administrative assistant will be knowledgeable about all documentation content, referral documentation requirements, and procedures for submitting and accepting referrals. In these processes, the Administrative Assistant will take a proactive approach in ensuring timely, accurate, and thorough referrals across programs. The Administrative Assistant will also assist with daily office duties as needed to ensure front office coverage.
ESSENTIALS DUTIES
Coordinates client referrals coming into the program and transferring to other programs.Assembles, tracks, requests, generate, files and submits referral documents across facilities.Works closely with the Evaluation Unit; STRP, LA CONREP, and SD CONREP staff; CONREP programs across the state; the Department of State Hospitals; and other programs within the CONREP system.Is knowledgeable of all documentation content, referral documentation requirements, and procedures for submitting and accepting referrals. Communicates this information to referring parties and educates them on procedures as needed.Takes a proactive approach in ensuring timely, accurate, and thorough referrals across programs.Identifies referral barriers and proactively seeks resolution.Updates key players, including DSH, on the status of all referrals.Ensures all those connected to a referral are kept updated on the status and any changes.Coordinates placement dates and transportation with the respective programs.Processes all requests for records and subpoena duces tecums.Assists the front office staff with coverage as needed to ensure the operations run smoothly.Coordinates with the administrative assistant of the FNP in quality assurance measures to ensure the records have the required documentation.ESSENTIALS SKILLS
Ability to type 40 wpm without mistakesKnowledge of office machinesComputer literacy including experience with Windows, Microsoft Office Suite (i.e., Word, Excel, Power Point, and Outlook), electronic health records, and pdf readersAbility to operate basic telephone system, transfer, and direct calls, and take accurate messagesAbility to communicate effectively in English, both verbally and in writing.Ability to produce reports and business correspondenceAttention to detail and enjoyment of work requiring this skillEffective interpersonal and organizational skillsAbility to work independently and with frequent interruptions.Ability to be flexible, meet deadlines, and prioritize tasksDemonstrated ability to make decisions and work independently when circumstances warrantAbility to work and relate effectively with coworkers, visitors, members of the community, state hospital staff, other CONREP programs, and law enforcementAbility to tactfully relate to clients with mental illnessesAbility to handle encounters with clients who may be unstable, angry, hostile, agitated, or intoxicated by alcohol or street drugs, in an appropriate and effective mannerAbility to use good judgment and to remain calm in crisis situationsAbility to cope with situations that cause stressQualifications
EDUCATION & CERTIFICATES
High School DiplomaEXPERIENCE/QUALIFICATIONS
Two (2) years of general typing, clerical, and receptionist experience with at least one (1) year at an executive or administrative levelREQUIREMENTS
Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Community Care Licensing (CCL) background clearance.Valid California Driver's license.TB clearance.Driving record acceptable for coverage by Gateways insurance carrier.Fire and Safety Training*.First Aid Training Certification*.CPR Certification*.Crisis Prevention Institute Training (CPI)*** Note: If indicated certifications/licenses are lacking, they must be obtained within 180 days of hire.
**Training needs to be completed within 30 days from the date of hire on a designated date provided by onboarding. Staff need to be certified at the commensurate level for their role to perform their job duties (staff will be taken off the schedule if certification is not achieved).
PHYSICAL REQUIREMENTS
To perform this job you must be able to carry out all essential functions successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job.Employee will be required to lift and/or move unassisted up to 25 pounds.
Job LocationFCTP - Los Angeles, CA
Position TypeFull Time
Description
Title of Position:
Administrative Assistant to STRP
Location:
CONREP Satellite/FCTP
Exempt/Non-Exempt:
Non-Exempt
Union/ Non-Union:
Non-Union
Supervisor:
Program Director
Gateways Hospital and Mental Health Center, located in Los Angeles, is a non-profit organization that provides an array of comprehensive mental health services for Children, Adolescents, Transitional Aged Youth, and Adults suffering from mental illness in the Greater Los Angeles area. The organization consists of a standalone fifty-five (55) )-bed hospital and six outlying outpatient facilities that have anywhere from fourteen (14) beds to one hundred and thirty-four (134) beds. The organization has approximately four hundred (400) employees.
SUMMARY OF POSITION
The Administrative Assistant will be responsible for coordinating referrals of clients both coming into the program and transferring to other programs. This process will involve assembling, tracking, requesting, generating, filing and submitting referral documents across facilities. The Administrative Assistant will work closely with the Evaluation Unit; STRP, LA CONREP, and SD CONREP staff; CONREP programs across the state; the Department of State Hospitals; and other programs within the CONREP system. The administrative assistant will be knowledgeable about all documentation content, referral documentation requirements, and procedures for submitting and accepting referrals. In these processes, the Administrative Assistant will take a proactive approach in ensuring timely, accurate, and thorough referrals across programs. The Administrative Assistant will also assist with daily office duties as needed to ensure front office coverage.
ESSENTIALS DUTIES
Coordinates client referrals coming into the program and transferring to other programs.Assembles, tracks, requests, generate, files and submits referral documents across facilities.Works closely with the Evaluation Unit; STRP, LA CONREP, and SD CONREP staff; CONREP programs across the state; the Department of State Hospitals; and other programs within the CONREP system.Is knowledgeable of all documentation content, referral documentation requirements, and procedures for submitting and accepting referrals. Communicates this information to referring parties and educates them on procedures as needed.Takes a proactive approach in ensuring timely, accurate, and thorough referrals across programs.Identifies referral barriers and proactively seeks resolution.Updates key players, including DSH, on the status of all referrals.Ensures all those connected to a referral are kept updated on the status and any changes.Coordinates placement dates and transportation with the respective programs.Processes all requests for records and subpoena duces tecums.Assists the front office staff with coverage as needed to ensure the operations run smoothly.Coordinates with the administrative assistant of the FNP in quality assurance measures to ensure the records have the required documentation.ESSENTIALS SKILLS
Ability to type 40 wpm without mistakesKnowledge of office machinesComputer literacy including experience with Windows, Microsoft Office Suite (i.e., Word, Excel, Power Point, and Outlook), electronic health records, and pdf readersAbility to operate basic telephone system, transfer, and direct calls, and take accurate messagesAbility to communicate effectively in English, both verbally and in writing.Ability to produce reports and business correspondenceAttention to detail and enjoyment of work requiring this skillEffective interpersonal and organizational skillsAbility to work independently and with frequent interruptions.Ability to be flexible, meet deadlines, and prioritize tasksDemonstrated ability to make decisions and work independently when circumstances warrantAbility to work and relate effectively with coworkers, visitors, members of the community, state hospital staff, other CONREP programs, and law enforcementAbility to tactfully relate to clients with mental illnessesAbility to handle encounters with clients who may be unstable, angry, hostile, agitated, or intoxicated by alcohol or street drugs, in an appropriate and effective mannerAbility to use good judgment and to remain calm in crisis situationsAbility to cope with situations that cause stressQualifications
EDUCATION & CERTIFICATES
High School DiplomaEXPERIENCE/QUALIFICATIONS
Two (2) years of general typing, clerical, and receptionist experience with at least one (1) year at an executive or administrative levelREQUIREMENTS
Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Community Care Licensing (CCL) background clearance.Valid California Driver's license.TB clearance.Driving record acceptable for coverage by Gateways insurance carrier.Fire and Safety Training*.First Aid Training Certification*.CPR Certification*.Crisis Prevention Institute Training (CPI)*** Note: If indicated certifications/licenses are lacking, they must be obtained within 180 days of hire.
**Training needs to be completed within 30 days from the date of hire on a designated date provided by onboarding. Staff need to be certified at the commensurate level for their role to perform their job duties (staff will be taken off the schedule if certification is not achieved).
PHYSICAL REQUIREMENTS
To perform this job you must be able to carry out all essential functions successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job.Employee will be required to lift and/or move unassisted up to 25 pounds.