Technology Support Analyst

About the Opportunity The Technology Support Analyst provides functional and technical support to the UNC System Office employees and affiliates in the use of computer hardware, software, and other IT related services. The analyst will be responsible for installing operating systems and applications, maintaining hardware/software updates, creating and maintaining technical documentation, and training staff on new technologies. The analyst will assist in supporting the day-to-day audio-visual needs of onsite and offsite meetings/events, including the monthly Board of Governors (BOG) meetings. The analyst will also serve as an administrator for Active Directory, Microsoft 365, VMware Workspace ONE, RACF, NCID and site parking. This position will work primarily at PBS North Carolina in the Research Triangle Park (RTP). UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station. About the UNC System Office The UNC System Office includes the offices of the President and other senior administrators of the multi-campus University of North Carolina System. The UNC System is a treasured public institution dedicated to serving the people of North Carolina through world-class teaching, research, and community engagement. Today, nearly 250,000 students are enrolled in our 16 universities across the state and at the NC School of Science and Mathematics. System Office staff is responsible for executing the policies of the UNC Board of Governors and providing University-wide leadership in the areas of academic affairs, business and financial management, long-range planning, student affairs, research, legal affairs, and government relations. The UNC System Office also has administrative oversight of a number of University affiliates, including PBS North Carolina, the North Carolina Arboretum, the NC State Education Assistance Authority, and University of North Carolina Press. About the Team The Information Technology division works collaboratively with UNC constituent institutions to help ensure efficient and cost-effective integration of new technologies that meet common and unique needs of the 17 institutions. The division is also charged with managing the highly complex enterprise-wide data modernization efforts that will enable the System to better monitor, evaluate, and manage our enterprise; as well as facilitate timely comparisons across the 17 institutions and create better data-sharing capabilities for smarter and more efficient data-driven decisions. Minimum Education, Experience, and Skills Associate's degree in computer science, information technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or Bachelor's degree and one year of experience in the information technology field related to the area of assignment; or Bachelor's degree in computer science, information technology, or related discipline; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Required Competencies Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system Experience with Windows and macOS installation and troubleshooting Experience with audio-visual equipment, such as cameras, microphones, mixers, and sound system components Knowledge of Active Directory, Group Policy, Microsoft Office applications, and Microsoft 365 (OneDrive, SharePoint, Teams) Experience with setting up, hosting, and providing support for online meetings (Zoom and Microsoft Teams) Experience with laptop imaging and provisioning - Experience in using an end point management tool, like JAMF and VMware Workspace ONE, to register devices, deploy software packages, and maintain asset inventory Preferred Education, Experience, and Skills In depth knowledge of Active Directory, Azure Active Directory, VMware Workspace One Knowledge of PowerShell scripting Experience with managing and supporting M365 services (OneDrive, Teams, SharePoint, Power-BI, Power Automate, Stream, etc.) Strong knowledge of Office Applications (Outlook, OneNote, Excel, Word and PowerPoint) and their integration points with SharePoint Online Classification: Technology Support Analyst II Appointment Type: Permanent Full-Time/Part-Time: Full-Time Employment Type: EHRA EHRA Category: Exempt Professional Staff (EPS) Location: Research Triangle Park (RTP), NC Position Number: G0001151 Special instructions to applicants: The position remains open until filled, but applications received by July 21, 2024 will be given priority consideration. Equal Employment Opportunity and Other Information The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor. To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process. The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Human Resources Contact Information Applicants needing assistance with the application process are asked to contact: recruiternorthcarolina.edu.