Vantage Point Consulting Inc.
Site Support Engineer
Vantage Point Consulting Inc., Emeryville, California, United States, 94608
Job Description:
Role:
Site Support EngineerLocation:
Emeryville, CA
POSITION SUMMARYWe are seeking a highly skilled and experienced End User Computing (EUC) Engineer to join our dynamicteam. In this role, you will be responsible for planning, designing, implementing, and supporting end usercomputing infrastructure to ensure a secure, reliable, and productive computing environment for ourorganization.
The EUC Engineer is responsible for the management:• IT endpoint infrastructure & enterprise end user services
This Information Technology role reports to the head of IT Operations & Security.
Essential Duties & Responsibilities• Design, implement, and manage end user computing solutions, including desktop/laptop systems,mobile devices, virtual desktop infrastructure (VDI), and productivity/business applications.• Deploy and configure operating systems (Windows, macOS) and ensure compatibility withorganizational requirements and security standards.• Develop and maintain system images and software packages using automated deployment.• Manage and maintain end user computing infrastructure, including hardware, software, andperipherals.• Monitor system performance, troubleshoot issues, and optimize resource utilization.• Implement security measures to protect end user devices and data, including encryption, accesscontrols, and antivirus solutions.• Ensure compliance with regulatory requirements and industry best practices.• Provide technical support to end users, including troubleshooting hardware and software issues, andresolving technical problems in a timely manner.• Develop and maintain knowledge base articles, user guides, and training materials to empower endusers and promote self-service support options.• Interact with cross-functional IT teams to assess end user computing needs and develop strategicplans for technology adoption and integration.• Communicate effectively with stakeholders at all levels of the organization to gather requirements,provide updates, and solicit feedback.• Participate in technology evaluations and recommend solutions that align with business objectivesand budget constraints.• Maintain accurate documentation of end user computing configurations, procedures, and policies.• Ensure compliance with IT policies, standards, and procedures, and participate in audits as required.• Stay abreast of emerging technologies and industry trends related to end user computing andevaluate their potential impact on the organization.• Other duties as assigned, nothing in this job description restricts management's right to assign orreassign duties & responsibilities to this job at any time
DESIRED BACKGROUND & EXPERIENCE• Successful track record of EUC architecture and administration, execution, and delivery.• Ability to multi-task in a fast-paced, dynamic environment.• Experience working in a regulated networking environment (SOX and 21CFR11).• Excellent organizational, communication and customer service skills with active-listening skillsProven adaptability to shifting project schedules, priorities, and assignments; able to make effectivedecisions under pressure.• Demonstrated problem-solver with the ability to cope under pressure and coordinate multipleactivities in a dynamic, fast-paced team environment.• Excellent written and documentation skills including proof reading and attention to detail.Hands-on experience with hardware and software troubleshooting, system imaging, and softwaredeployment tools.• Must be a self-driven, motivated IT professional with strong analytical and problem-solving skills, andability to diagnose and resolve complex technical issues.• Excellent communication and interpersonal skills, with the ability to work effectively in a teamenvironment and interact with diverse stakeholders including executive management.• Proactively identify opportunities for process improvements and automation to streamline end-usersupport services.• Proficiency in operating sysms (Windows, macOS, Linux), desktop virtualization technologies (e.g.,Citrix Virtual Apps and Desktops), and endpoint management solutions (e.g., Microsoft Intune,SCCM, Tanium), M365, Okta, Active Directory, etc.
REQUIREMENTS• 7+ years' experience as EUC engineer in highly regulated, complex and multi-vendor environments(e.g. Financial, Pharma)• 5+ years' experience managing desktop and server OS and application patching and applicationpackaging using sophisticated management systems (e.g. Intune, System Center ConfigurationManager)• 6+ years' experience managing Virtual Desktop environments, Mobile Device Management Systems(e.g. MS Intune) and Endpoint protection systems (e.g. SEP)• 7+ years' experience supporting Windows Enterprise customers in a large-scale (300+ node)environment.• 5+ years biopharmaceutical experience in fast-growing environment.• Industry recognized technical level education & experience.• Office environment with daily onsite presence required
Role:
Site Support EngineerLocation:
Emeryville, CA
POSITION SUMMARYWe are seeking a highly skilled and experienced End User Computing (EUC) Engineer to join our dynamicteam. In this role, you will be responsible for planning, designing, implementing, and supporting end usercomputing infrastructure to ensure a secure, reliable, and productive computing environment for ourorganization.
The EUC Engineer is responsible for the management:• IT endpoint infrastructure & enterprise end user services
This Information Technology role reports to the head of IT Operations & Security.
Essential Duties & Responsibilities• Design, implement, and manage end user computing solutions, including desktop/laptop systems,mobile devices, virtual desktop infrastructure (VDI), and productivity/business applications.• Deploy and configure operating systems (Windows, macOS) and ensure compatibility withorganizational requirements and security standards.• Develop and maintain system images and software packages using automated deployment.• Manage and maintain end user computing infrastructure, including hardware, software, andperipherals.• Monitor system performance, troubleshoot issues, and optimize resource utilization.• Implement security measures to protect end user devices and data, including encryption, accesscontrols, and antivirus solutions.• Ensure compliance with regulatory requirements and industry best practices.• Provide technical support to end users, including troubleshooting hardware and software issues, andresolving technical problems in a timely manner.• Develop and maintain knowledge base articles, user guides, and training materials to empower endusers and promote self-service support options.• Interact with cross-functional IT teams to assess end user computing needs and develop strategicplans for technology adoption and integration.• Communicate effectively with stakeholders at all levels of the organization to gather requirements,provide updates, and solicit feedback.• Participate in technology evaluations and recommend solutions that align with business objectivesand budget constraints.• Maintain accurate documentation of end user computing configurations, procedures, and policies.• Ensure compliance with IT policies, standards, and procedures, and participate in audits as required.• Stay abreast of emerging technologies and industry trends related to end user computing andevaluate their potential impact on the organization.• Other duties as assigned, nothing in this job description restricts management's right to assign orreassign duties & responsibilities to this job at any time
DESIRED BACKGROUND & EXPERIENCE• Successful track record of EUC architecture and administration, execution, and delivery.• Ability to multi-task in a fast-paced, dynamic environment.• Experience working in a regulated networking environment (SOX and 21CFR11).• Excellent organizational, communication and customer service skills with active-listening skillsProven adaptability to shifting project schedules, priorities, and assignments; able to make effectivedecisions under pressure.• Demonstrated problem-solver with the ability to cope under pressure and coordinate multipleactivities in a dynamic, fast-paced team environment.• Excellent written and documentation skills including proof reading and attention to detail.Hands-on experience with hardware and software troubleshooting, system imaging, and softwaredeployment tools.• Must be a self-driven, motivated IT professional with strong analytical and problem-solving skills, andability to diagnose and resolve complex technical issues.• Excellent communication and interpersonal skills, with the ability to work effectively in a teamenvironment and interact with diverse stakeholders including executive management.• Proactively identify opportunities for process improvements and automation to streamline end-usersupport services.• Proficiency in operating sysms (Windows, macOS, Linux), desktop virtualization technologies (e.g.,Citrix Virtual Apps and Desktops), and endpoint management solutions (e.g., Microsoft Intune,SCCM, Tanium), M365, Okta, Active Directory, etc.
REQUIREMENTS• 7+ years' experience as EUC engineer in highly regulated, complex and multi-vendor environments(e.g. Financial, Pharma)• 5+ years' experience managing desktop and server OS and application patching and applicationpackaging using sophisticated management systems (e.g. Intune, System Center ConfigurationManager)• 6+ years' experience managing Virtual Desktop environments, Mobile Device Management Systems(e.g. MS Intune) and Endpoint protection systems (e.g. SEP)• 7+ years' experience supporting Windows Enterprise customers in a large-scale (300+ node)environment.• 5+ years biopharmaceutical experience in fast-growing environment.• Industry recognized technical level education & experience.• Office environment with daily onsite presence required