Loews Hotels, LLC.
Housekeeping Quality Assurance Supervisor
Loews Hotels, LLC., Arlington, Texas, United States, 76000
Housekeeping Quality Assurance Supervisor
Housekeeping Quality Assurance SupervisorAssists Director of Housekeeping by ensuring all new and existing team members are trained to provide consistent Loews service by maintaining complete adherence to all Loews Hotels standards related to the housekeeping function. Presents and conducts departmental orientation and training sessions for all new team members. Monitors and maintains new hire and ongoing housekeeping training programs.Essential Functions and Responsibilities:Ensure standardized presentation and delivery of training materialsPresent effective new hire orientation program for all newly hired housekeeping team membersWork with Director of Housekeeping to create training schedules for new GRAsMonitor GRA training period with Star Trainer(s)Document each step of on-boarding and training processComplete and track training checklists on all new hiresParticipate in monthly departmental meetings with housekeeping Star Trainers and ManagersAttend housekeeping management meetingsMonitor consistency of housekeeping product and service for the department, reporting any variancesParticipate with management to address team member opinion surveys, Medallia, shops, and performance issuesCommunicate and implement updates to housekeeping standards and initiativesCreate quality assurance teams to include all areas of housekeepingOversee and conduct compliance training in accordance with applicable State and Federal regulationsOversight and coordination of housekeeping Star Trainer programAssist in housekeeping operations and/or special projects, as determinedAssist with the development and implementation of safety incentive programsProvide assistance with team member related eventsRegular attendance in conformance with standardsConduct audits/inspections of Mighty CleanConduct audits/inspections of GRA MM trackingInspections of rooms and scoring of rooms to maintain consistency of productAssist with re-certification of team membersMay be required to work varying schedules to reflect business needsAbility to perform Physical & Mental Effort Requirements with or without accommodation as explained belowOther duties as assignedSupportive Functions & Responsibilities:Trains, spot-checks, praises, and coaches in accordance with Loews standardsComplete Monthly Inspections ReportsInsure adherence to the Self Inspect GuidelinesInsure adherence to the Mighty Clean ProgramPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to applicants, guests, co-workers, management, and business partnersExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate company meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with company standards, policies & rulesComplies with hotel uniform and grooming standardsQualifications:Required:Minimum 3 years experience in Housekeeping or equivalent experienceProfessional presentation skillsThorough working knowledge of hotel operations and housekeeping standardsExcellent communication and organizational skillsAble to work a flexible schedule, including weekends and holidaysPreferred:3 or more years experience in the Housekeeping DepartmentExperience with AAA service standardsBi-lingual (Spanish/Creole)
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Housekeeping Quality Assurance SupervisorAssists Director of Housekeeping by ensuring all new and existing team members are trained to provide consistent Loews service by maintaining complete adherence to all Loews Hotels standards related to the housekeeping function. Presents and conducts departmental orientation and training sessions for all new team members. Monitors and maintains new hire and ongoing housekeeping training programs.Essential Functions and Responsibilities:Ensure standardized presentation and delivery of training materialsPresent effective new hire orientation program for all newly hired housekeeping team membersWork with Director of Housekeeping to create training schedules for new GRAsMonitor GRA training period with Star Trainer(s)Document each step of on-boarding and training processComplete and track training checklists on all new hiresParticipate in monthly departmental meetings with housekeeping Star Trainers and ManagersAttend housekeeping management meetingsMonitor consistency of housekeeping product and service for the department, reporting any variancesParticipate with management to address team member opinion surveys, Medallia, shops, and performance issuesCommunicate and implement updates to housekeeping standards and initiativesCreate quality assurance teams to include all areas of housekeepingOversee and conduct compliance training in accordance with applicable State and Federal regulationsOversight and coordination of housekeeping Star Trainer programAssist in housekeeping operations and/or special projects, as determinedAssist with the development and implementation of safety incentive programsProvide assistance with team member related eventsRegular attendance in conformance with standardsConduct audits/inspections of Mighty CleanConduct audits/inspections of GRA MM trackingInspections of rooms and scoring of rooms to maintain consistency of productAssist with re-certification of team membersMay be required to work varying schedules to reflect business needsAbility to perform Physical & Mental Effort Requirements with or without accommodation as explained belowOther duties as assignedSupportive Functions & Responsibilities:Trains, spot-checks, praises, and coaches in accordance with Loews standardsComplete Monthly Inspections ReportsInsure adherence to the Self Inspect GuidelinesInsure adherence to the Mighty Clean ProgramPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to applicants, guests, co-workers, management, and business partnersExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate company meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with company standards, policies & rulesComplies with hotel uniform and grooming standardsQualifications:Required:Minimum 3 years experience in Housekeeping or equivalent experienceProfessional presentation skillsThorough working knowledge of hotel operations and housekeeping standardsExcellent communication and organizational skillsAble to work a flexible schedule, including weekends and holidaysPreferred:3 or more years experience in the Housekeeping DepartmentExperience with AAA service standardsBi-lingual (Spanish/Creole)
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