SCS Global Services
Salesforce Business Analyst
SCS Global Services, Little Ferry, New Jersey, us, 07643
Company Overview
Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.
Job Overview
As the Salesforce Business Analyst, you will be responsible for becoming the subject matter expert in SCS’ Salesforce environment and using that knowledge to bridge the gap between business needs and technology solutions. You will gather and document business requirements focused on operational outcomes and use your deep understanding of the SCS Salesforce environment to propose Salesforce solutions to the technical team, working closely with them to ensure proper understanding and delivery of a solution that meets business needs. You will also use your knowledge of both the Salesforce environment and how SCS operates to define best practices and develop training materials by partnering with SCS’ instructional design team. This role requires collaboration with other Salesforce professionals, developers, and stakeholders to ensure the quality and effectiveness of the solutions delivered. This position will be reporting directly to the VP, Information Technology.
Essential Duties And Responsibilities
Collaborate with cross-functional teams to articulate and document solutions, ensuring alignment with organizational objectives.Offer expert consultation to internal stakeholders to optimize application usability and define best practices.Partner with the instructional design team to create end user training that defines best practices while working in Salesforce.Translate business requirements into clear and concise user stories, use cases, and acceptance criteria for development teams. Ensure alignment between user needs and technical implementation.Demonstrate a commitment to learning and understanding current business processes, particularly their integration with Salesforce functionalities.Lead requirements gathering meetings, driving discussions to align project initiatives with end user needs.Play a pivotal role in identifying, documenting, and resolving risks, defects, and issues within the Salesforce environment(s), leveraging expertise to deliver operational effective solutions.Analyze sales and operational data, end user feedback, and other metrics to provide insights and recommendations that inform feature development, process improvements, and overall system effectiveness.Collaborate with technical teams to define data integration requirements and ensure seamless data flow between Salesforce and other systems.Collaborate with testing teams to develop test cases, validate new features, and ensure the Salesforce solution meets business requirements and user expectations.Assist in developing training materials, user guides, and documentation to support the adoption of the Salesforce solution across the organization.Maintain clear and open lines of communication with cross-functional teams, ensuring that all stakeholders are informed about project progress, changes, and developments.Proactively identify opportunities for process optimization, feature enhancements, and improvements to Salesforce based on user feedback and evolving business needs.Map and document sales and operational processes to identify pain points, bottlenecks, and opportunities for automation and optimization within Salesforce.
Minimum Qualifications
3+ years of experience as a Business Analyst, with a focus on supporting Salesforce implementations.Proficiency in gathering and documenting requirements, user stories, and acceptance criteria.Analytical mindset with the ability to interpret complex data sets and provide actionable insights.Excellent spoken and written communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.Salesforce Administrator or similar certification required.Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio), or other online tools used to document and track business requirements.Experience using Jira a plus.Strong problem-solving skills and attention to detail.Ability to manage multiple projects and programs simultaneously and prioritize competing demands.Ability to work independently and proactively in a fast-paced and dynamic environment.
The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Working Remotely
SCS is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce. This is a home-office based role and may include travel with local, domestic, and/or international trips. Details will be clarified during the recruitment process.
Estimated Annual Salary
$90,000 - $110,000 - Exempt
EEOC Statement
SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.
Job Overview
As the Salesforce Business Analyst, you will be responsible for becoming the subject matter expert in SCS’ Salesforce environment and using that knowledge to bridge the gap between business needs and technology solutions. You will gather and document business requirements focused on operational outcomes and use your deep understanding of the SCS Salesforce environment to propose Salesforce solutions to the technical team, working closely with them to ensure proper understanding and delivery of a solution that meets business needs. You will also use your knowledge of both the Salesforce environment and how SCS operates to define best practices and develop training materials by partnering with SCS’ instructional design team. This role requires collaboration with other Salesforce professionals, developers, and stakeholders to ensure the quality and effectiveness of the solutions delivered. This position will be reporting directly to the VP, Information Technology.
Essential Duties And Responsibilities
Collaborate with cross-functional teams to articulate and document solutions, ensuring alignment with organizational objectives.Offer expert consultation to internal stakeholders to optimize application usability and define best practices.Partner with the instructional design team to create end user training that defines best practices while working in Salesforce.Translate business requirements into clear and concise user stories, use cases, and acceptance criteria for development teams. Ensure alignment between user needs and technical implementation.Demonstrate a commitment to learning and understanding current business processes, particularly their integration with Salesforce functionalities.Lead requirements gathering meetings, driving discussions to align project initiatives with end user needs.Play a pivotal role in identifying, documenting, and resolving risks, defects, and issues within the Salesforce environment(s), leveraging expertise to deliver operational effective solutions.Analyze sales and operational data, end user feedback, and other metrics to provide insights and recommendations that inform feature development, process improvements, and overall system effectiveness.Collaborate with technical teams to define data integration requirements and ensure seamless data flow between Salesforce and other systems.Collaborate with testing teams to develop test cases, validate new features, and ensure the Salesforce solution meets business requirements and user expectations.Assist in developing training materials, user guides, and documentation to support the adoption of the Salesforce solution across the organization.Maintain clear and open lines of communication with cross-functional teams, ensuring that all stakeholders are informed about project progress, changes, and developments.Proactively identify opportunities for process optimization, feature enhancements, and improvements to Salesforce based on user feedback and evolving business needs.Map and document sales and operational processes to identify pain points, bottlenecks, and opportunities for automation and optimization within Salesforce.
Minimum Qualifications
3+ years of experience as a Business Analyst, with a focus on supporting Salesforce implementations.Proficiency in gathering and documenting requirements, user stories, and acceptance criteria.Analytical mindset with the ability to interpret complex data sets and provide actionable insights.Excellent spoken and written communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.Salesforce Administrator or similar certification required.Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio), or other online tools used to document and track business requirements.Experience using Jira a plus.Strong problem-solving skills and attention to detail.Ability to manage multiple projects and programs simultaneously and prioritize competing demands.Ability to work independently and proactively in a fast-paced and dynamic environment.
The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Working Remotely
SCS is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce. This is a home-office based role and may include travel with local, domestic, and/or international trips. Details will be clarified during the recruitment process.
Estimated Annual Salary
$90,000 - $110,000 - Exempt
EEOC Statement
SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr