Complex Associate Director of Human Resources

Complex Associate Director of Human ResourcesAt Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our power of we culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage, and delight?About Loews Royal Pacific ResortJoin the ohana at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.Essential Functions and ResponsibilitiesAssists director in ensuring local compliance with all Loews Corporate Human Resources policies and practicesAssists director in developing a recruitment strategy and recruiting staff. Utilize various sources to assist in this process, ensuring affirmative action complianceAssists director in evaluating changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returnsAssists director in ensuring employment offers have the necessary approvals and fall within specific company guidelinesAssists director in preparing offer letters according to hotel policy or upon request by Executive Committee MembersAssists director in maintaining up-to-date staffing guides and ensuring their adherenceAssists director with participating in policy making and general operating decisionsAssists the director in responding to any labor charges brought against the hotel and representing the hotel in all such hearingsAssists the director in overseeing the administration of all workers' compensation claims and representing the hotel at all hearingsAssists the director in developing and defining training programs with appropriate individuals. Perform the training for pertinent subjects associated with HR policies, laws, etc. Train all managers in HR policies and procedures, including the proper usage of all Human Resources forms. Oversee Hotel OrientationAssists the director in monitoring discipline, suspension, and termination documentation and proceduresAssists the director in developing budgets and work within approved budgetary guidelines for the departmentAssists the director in directing all Human Resources managers in setting annual personal objectives and PACE Plan goalsAssists the director in evaluating the performance of Human Resources employees, determining improvement and training needs and requirements for advancementAssists the director in approving transfers, and promotionsCounsel and advise management staff in handling any employee issuesAssists the director in developing and maintaining a fair and consistent progressive discipline program, participating as requiredAssists the director in administering salaries and wages and preparing annual wage surveysMake suggestions for wage changes as industry trends shiftAssists the director in serving as Assistant Chairperson of the Safety Committee, and maintaining all employee injury recordsAssists the director in implementing and monitoring the hotel's performance appraisal systemRecommend improvements as necessaryAssist the director in serving as advisor to the Good Neighbor CouncilAssists the director in overseeing the development of the employee newsletterAssists the director in planning and coordinating with appropriate staff all employee social events and general meetingsAssist the director in developing and implementing employee incentive and recognition programs. Improve them as necessaryAssists the director in preparing monthly labor turnover reportAssists the director in charting trends and developing solutions, changes, or new recruitment strategies as necessaryMonitor/review exit interviews with terminating employeesAssist the director in charting trends and developing solutions or changes as necessaryAssists the director in maintaining records and retaining all personnel related records according to prescribed local, state, or federal law and company policyAssists the director in overseeing the administration of unemployment insurance tax management, including all responses, appeals, and hearingsAssists the director in ensuring a timely response is made to any claim, court-issued documentation, or other reports requiring Human Resource approval, action, or contributionAssists the director in developing policies and procedures relating to all employee issues. Ensure consistent application of suchAssists the director in overseeing the investigation of any insurance, benefit, or work-related issues management or staff may haveAssists the director in writing ad copy and placing all classified advertisementsAssists the director in overseeing Human Resources Information SystemsAssist the director in ensuring compliance with federal, state, and local laws. Keep abreast of changes in local, state, and federal lawsAssists the director in initiating and maintaining any required documentation applicable to job-specific or related requirementsAssists the director with responsibility for training of all direct reports. Oversee training of indirect reportsAssists the director in developing and maintaining excellent working relationships with all staff membersAssists the director in developing, maintaining, and expanding upon employee relations programs to ensure an excellent, consistent, and safe working environmentResponsible for accurate recording and submittal of department payroll informationOther duties as assignedSupportive Functions and ResponsibilitiesFollows New Hire Training Program and ongoing Star Service Training in accordance with hotel standardsInterviews, trains, praises, coaches, counsels, and disciplines according to Loews standardsNotifies appropriate individuals of any problems or unusual matters of significanceIs polite, friendly, and helpful to guests, management, and employeesPromotes and applies teamwork skills at all timesAttends all appropriate hotel meetings and training sessionsMaintains clean and excellent condition of equipment and work areaExecutes emergency procedures in accordance with hotel standardsComplies with safety regulations and proceduresComplies with hotel standards, policies, and rulesRemains current on hotel information and changesQualificationsFull knowledge of applicable state and federal labor lawsExcellent communication skills - oral and writtenExcellent organizational skillsAbility to interact with all levels of staff effectivelyExperience with Workers Compensation issues and the development of modified work programsAble to work a flexible schedule, including weekends and holidaysEducation:B.A. or B.S. in related field or equivalent experienceExperience:Minimum three years experience as HR Assistant Director or equivalent at a similar quality hotel

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