Binbpt
Customer Support Technician
Binbpt, Washington, District of Columbia, us, 20022
Current Job Openings
Customer Support Technician
Employee Type:
Customer Support Technician, Full TimeClearance Requirement:
SecretHourly rate:
$19.23/hourSchedule:
Shift Work 24/365 HelpdeskTravel:
Some
Position Overview:As a Customer Support Technician, you will provide helpdesk, system, and network operations support in a 24x7 NOC environment. This position is responsible for monitoring, Tier-I and Tier-II diagnostics support, and escalation of operational issues including triage and information gathering for support resources and establishment of communications. This includes hardware and applications and will leverage standard & custom tools and techniques to identify solutions to system and client issues.Responsibilities and Duties:
24x7 monitoring and support of hardware and software supporting critical operations of a global networkUnderstand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to all site-specific policies and proceduresAssist personnel in the field with real-time troubleshooting of system and network issues via Phone, E-Mail, and Live-Chat systemsProvide Tier 0/1 Helpdesk support for various systems throughout the Mission Command Support Center, provide Tier 2 support for Blue Force Tracker family of systemsAccurately document all customer contact via an online Ticketing system within the Network Operations Center (NOC) to include detailed issues reported, who reported the issue, unit/company with the issue, location, and complete history of the issue being workedMonitor all network capabilities, functions, and performance utilizing means as provided by PM Mission Command such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources and create trouble tickets on all issues observedRequired Skills and Qualifications:
Possess a Secret ClearancePossess an Associate Degree in Information Technology or equivalent experience and possess 1-2 years of Helpdesk Support ExperienceBasic understanding of networking, to include OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint)Ability to work in a fast-paced environmentFlexibility to work any of the 3 available shifts which include Morning, Mid-Day, and Nights as well as major holidaysAbility to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine the real root of the problemWe provide a competitive pay and benefits package. This position is offering a salary range of $40,000 - $42,000. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.EOE/F/M/Disability/Veteran
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Customer Support Technician
Employee Type:
Customer Support Technician, Full TimeClearance Requirement:
SecretHourly rate:
$19.23/hourSchedule:
Shift Work 24/365 HelpdeskTravel:
Some
Position Overview:As a Customer Support Technician, you will provide helpdesk, system, and network operations support in a 24x7 NOC environment. This position is responsible for monitoring, Tier-I and Tier-II diagnostics support, and escalation of operational issues including triage and information gathering for support resources and establishment of communications. This includes hardware and applications and will leverage standard & custom tools and techniques to identify solutions to system and client issues.Responsibilities and Duties:
24x7 monitoring and support of hardware and software supporting critical operations of a global networkUnderstand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to all site-specific policies and proceduresAssist personnel in the field with real-time troubleshooting of system and network issues via Phone, E-Mail, and Live-Chat systemsProvide Tier 0/1 Helpdesk support for various systems throughout the Mission Command Support Center, provide Tier 2 support for Blue Force Tracker family of systemsAccurately document all customer contact via an online Ticketing system within the Network Operations Center (NOC) to include detailed issues reported, who reported the issue, unit/company with the issue, location, and complete history of the issue being workedMonitor all network capabilities, functions, and performance utilizing means as provided by PM Mission Command such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources and create trouble tickets on all issues observedRequired Skills and Qualifications:
Possess a Secret ClearancePossess an Associate Degree in Information Technology or equivalent experience and possess 1-2 years of Helpdesk Support ExperienceBasic understanding of networking, to include OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint)Ability to work in a fast-paced environmentFlexibility to work any of the 3 available shifts which include Morning, Mid-Day, and Nights as well as major holidaysAbility to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine the real root of the problemWe provide a competitive pay and benefits package. This position is offering a salary range of $40,000 - $42,000. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.EOE/F/M/Disability/Veteran
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