Hyatt House Pleasanton
Hotel Front Desk Agent
Hyatt House Pleasanton, Pleasanton, California, United States, 94566
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities:
Mitigate customer complaints as needed
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
1+ year of hotel industry experience or related job preferred
Must have graduated high school, received a GED or equivalent
Has experience answering telephone calls and troubleshooting stressful situations
Exhibits working knowledge of Microsoft Office and reservation management systems
Compensation: $15.75 - $19 hourly
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Responsibilities:
Mitigate customer complaints as needed
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
1+ year of hotel industry experience or related job preferred
Must have graduated high school, received a GED or equivalent
Has experience answering telephone calls and troubleshooting stressful situations
Exhibits working knowledge of Microsoft Office and reservation management systems
Compensation: $15.75 - $19 hourly
#J-18808-Ljbffr