Hotel Front Desk Agent

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!ResponsibilitiesBookkeeping: keep accurate records of all hotel guest account informationWork with the housekeeping staff to ensure rooms are ready for new guestsMitigate customer complaints as neededGreet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationTake incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requestsQualifications

Comfortable taking telephone calls and mitigating stressful situationsWorking knowledge of Microsoft Office and reservation management systemsAt least one year of hospitality industry experience as a hotel front desk agent or similar position preferredMust have graduated high school, received a GED or equivalentDisplays impeccable interpersonal, time management, organizational skills, and customer service skills

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