Bristol Bay Native Association
Data Entry Services Division Manager
Bristol Bay Native Association, Juneau, Alaska, United States,
POSITION TITLE: Division Manager Data Entry Services
OBJECTIVE:
This position has oversight of the critical first steps of client engagement including outreach, welcoming clients in a culturally sensitive dignified manner, gathering application information, and entering data into the Workforce Development database system;
TAS . To achieve this, the Manager has oversight of a team which includes staffing for outreach, administrative support, assistance for clients who need help completing applications and data entry specialists. The Division Manager will collaborate closely with the WFD team of Division Managers for Eligibility, Case Management and Data Processing to ensure clients have the least complicated, most efficient access possible within all-inclusive family service plans. Each Division Manager experiences a role in case management in order to promote cross training and respond to changes as they evolve.QUALIFICATIONS:
Job qualifications are stated below as Essential Job Results. Candidates must demonstrate the ability to accomplish these job results.Preferred:
Undergraduate degree in a related field, + three years progressive experience at a managerial level including supervision. Related work experience with increasing management responsibility may be substituted for formal education at BBNA discretion. Specialized experience in data entry and data management programs is valuable.Required:
Proficiency in data base and word processing programs. Excellent written and verbal communication skills. Capable of overall responsibility with limited supervision. The ability to develop strong collaborative relationships within BBNA, regional service providers, and consumers. Work requires personal transportation; AK Driver’s license and proof of insurance. Familiarity with Bristol Bay area, people, and cultures and the unique challenges of service delivery in remote Alaska.ESSENTIAL JOB RESULTSbyComprehending Public Law 102-477, the Workforce Investment Opportunity Act (WIOA), and Dept. of Education Tribal Vocational Rehabilitation (TVR) services.Being aware of the Public Law 102-477 Workforce Development Division services and related procedures.Keeping current on program regulations and procedures and applying that knowledge in all aspects of program development, service structure, service delivery and staff supervision.Accomplish division goals and objectivesbyHaving oversight of the critical first stage of WFD client engagement. The data collected at this step will set the stage for determining eligibility, services, and case management.Ensuring outreach and a culturally appropriate, welcoming first contact.Ensuring that applicant data is collected and entered into the TAS database system in a timely manner.Having oversight of data collection and reporting requirements for all services.Ensuring program data entry is kept up to dateMonitoring, and tracking accessibility of information in the WFD database.ACCOMPLISH STAFF RESULTSbyDirect supervision and delegation.Developing staffing plans, participating in the selection process, and timely staff evaluations.Motivating staff towards excellence.Leading the Data Entry Services team towards effective methods of handling difficult situations in a professional manner.Ensuring professional development plans are in place for training / developing staff to assure services are delivered consistently in a coordinated efficient and professional manner.Communicating job expectations and delegating responsibility.Completing BBNA internal documents accurately and correctly routing them in a timely manner.PROVIDE FISCAL MANAGEMENT
byOperating within the budgetary obligations of BBNA’s 477 programming.Understanding BBNA’s financial operating procedures related to purchasing and authorization process; using this knowledge to advise staff, authorize payments, purchases, or seek further authorization required based on dollar amount.Producing timely and accurate data for fiscal reports required by funding agencies.Understanding and carrying out responsibilities under state and federal contractual agreements.KEEP MANAGEMENT INFORMEDbyImplementing the WFD Eaglesun software across all programs in order to produce accurate data, increase service integration, and provide opportunity for management review.Communicating to the Department Director about major changes or problems which may impact service delivery.Developing written detailed goals and objectives for Director approval and required reports.Providing periodic written documents and program reports for grant administration.Participating in Division Manager/Department Director meetings.Work with Department Director on the utilization of MOA/MOU’s with Tribal Councils and partners that increase effectiveness enhancing leverage of program services.MONITORS AND IMPROVES PROGRAM AND SERVICE QUALITYbyHaving a “hands on” role in actual case management along with other Division Managers in order to promote cross training and respond to changes as they evolve.Monitoring and being prepared to respond to key federal, state, and tribal initiatives which may impact services.Developing and implementing quality assurance reviews.Involving staff in establishing goals and objectives and making recommendations for changing needs.Evaluating Data Entry Services performance outcomes against goals and objectives.BUILD COMMUNITY AND PARTNER RELATIONSHIPSbyBuilding and maintaining collaborative professional relationships within BBNA programs and regional service partners to minimize duplication of services.Representing BBNA 477 programs effectively on community wide interagency councils, service integration efforts and other planning initiatives and developing formal / informal networks with a wide variety of individuals, community and agency representatives.ACCOMPLISH TRAVEL IN AND OUT OF REGION
byScheduling well planned trips to provide services, participate in training, workshops, and to ensure communications and exchange of current information significant to Village, Regional, Tribal, State, and Federal entities. This position requires frequent in and out of region travel.
PROTECT PROGRAM INTEGRITY AND CLIENT PRIVACYbyAgreeing to BBNA’s policy on confidentiality, keeping confidential information gained through employment secure, during and after this employment.Ensuring staff’s compliance with strict confidentiality policy and procedures.CONTRIBUTES TO OVERALL TEAM EFFORTbyWelcoming new and different work requirements; exploring new opportunities to add value to the organization; helping others accomplish related job results as and where needed.WAGE:
$57,505.50/yr – $78,409.50/ yr 29.49/hr – 40.21/hrREPORTS TO:
Workforce Development Department Director
#J-18808-Ljbffr
OBJECTIVE:
This position has oversight of the critical first steps of client engagement including outreach, welcoming clients in a culturally sensitive dignified manner, gathering application information, and entering data into the Workforce Development database system;
TAS . To achieve this, the Manager has oversight of a team which includes staffing for outreach, administrative support, assistance for clients who need help completing applications and data entry specialists. The Division Manager will collaborate closely with the WFD team of Division Managers for Eligibility, Case Management and Data Processing to ensure clients have the least complicated, most efficient access possible within all-inclusive family service plans. Each Division Manager experiences a role in case management in order to promote cross training and respond to changes as they evolve.QUALIFICATIONS:
Job qualifications are stated below as Essential Job Results. Candidates must demonstrate the ability to accomplish these job results.Preferred:
Undergraduate degree in a related field, + three years progressive experience at a managerial level including supervision. Related work experience with increasing management responsibility may be substituted for formal education at BBNA discretion. Specialized experience in data entry and data management programs is valuable.Required:
Proficiency in data base and word processing programs. Excellent written and verbal communication skills. Capable of overall responsibility with limited supervision. The ability to develop strong collaborative relationships within BBNA, regional service providers, and consumers. Work requires personal transportation; AK Driver’s license and proof of insurance. Familiarity with Bristol Bay area, people, and cultures and the unique challenges of service delivery in remote Alaska.ESSENTIAL JOB RESULTSbyComprehending Public Law 102-477, the Workforce Investment Opportunity Act (WIOA), and Dept. of Education Tribal Vocational Rehabilitation (TVR) services.Being aware of the Public Law 102-477 Workforce Development Division services and related procedures.Keeping current on program regulations and procedures and applying that knowledge in all aspects of program development, service structure, service delivery and staff supervision.Accomplish division goals and objectivesbyHaving oversight of the critical first stage of WFD client engagement. The data collected at this step will set the stage for determining eligibility, services, and case management.Ensuring outreach and a culturally appropriate, welcoming first contact.Ensuring that applicant data is collected and entered into the TAS database system in a timely manner.Having oversight of data collection and reporting requirements for all services.Ensuring program data entry is kept up to dateMonitoring, and tracking accessibility of information in the WFD database.ACCOMPLISH STAFF RESULTSbyDirect supervision and delegation.Developing staffing plans, participating in the selection process, and timely staff evaluations.Motivating staff towards excellence.Leading the Data Entry Services team towards effective methods of handling difficult situations in a professional manner.Ensuring professional development plans are in place for training / developing staff to assure services are delivered consistently in a coordinated efficient and professional manner.Communicating job expectations and delegating responsibility.Completing BBNA internal documents accurately and correctly routing them in a timely manner.PROVIDE FISCAL MANAGEMENT
byOperating within the budgetary obligations of BBNA’s 477 programming.Understanding BBNA’s financial operating procedures related to purchasing and authorization process; using this knowledge to advise staff, authorize payments, purchases, or seek further authorization required based on dollar amount.Producing timely and accurate data for fiscal reports required by funding agencies.Understanding and carrying out responsibilities under state and federal contractual agreements.KEEP MANAGEMENT INFORMEDbyImplementing the WFD Eaglesun software across all programs in order to produce accurate data, increase service integration, and provide opportunity for management review.Communicating to the Department Director about major changes or problems which may impact service delivery.Developing written detailed goals and objectives for Director approval and required reports.Providing periodic written documents and program reports for grant administration.Participating in Division Manager/Department Director meetings.Work with Department Director on the utilization of MOA/MOU’s with Tribal Councils and partners that increase effectiveness enhancing leverage of program services.MONITORS AND IMPROVES PROGRAM AND SERVICE QUALITYbyHaving a “hands on” role in actual case management along with other Division Managers in order to promote cross training and respond to changes as they evolve.Monitoring and being prepared to respond to key federal, state, and tribal initiatives which may impact services.Developing and implementing quality assurance reviews.Involving staff in establishing goals and objectives and making recommendations for changing needs.Evaluating Data Entry Services performance outcomes against goals and objectives.BUILD COMMUNITY AND PARTNER RELATIONSHIPSbyBuilding and maintaining collaborative professional relationships within BBNA programs and regional service partners to minimize duplication of services.Representing BBNA 477 programs effectively on community wide interagency councils, service integration efforts and other planning initiatives and developing formal / informal networks with a wide variety of individuals, community and agency representatives.ACCOMPLISH TRAVEL IN AND OUT OF REGION
byScheduling well planned trips to provide services, participate in training, workshops, and to ensure communications and exchange of current information significant to Village, Regional, Tribal, State, and Federal entities. This position requires frequent in and out of region travel.
PROTECT PROGRAM INTEGRITY AND CLIENT PRIVACYbyAgreeing to BBNA’s policy on confidentiality, keeping confidential information gained through employment secure, during and after this employment.Ensuring staff’s compliance with strict confidentiality policy and procedures.CONTRIBUTES TO OVERALL TEAM EFFORTbyWelcoming new and different work requirements; exploring new opportunities to add value to the organization; helping others accomplish related job results as and where needed.WAGE:
$57,505.50/yr – $78,409.50/ yr 29.49/hr – 40.21/hrREPORTS TO:
Workforce Development Department Director
#J-18808-Ljbffr