Level 1 Support

Position Type: Technology Date Posted: 7/16/2024 Location: Teaching and Learning Center Closing Date: Until Filled The WISD's Mission is to promote the continuous improvement of achievement for every student while providing high-quality service to our customers through leadership, innovation, and collaboration. The WISD's Vision is to be a leader in empowering, facilitating, and delivering high-quality, boundary-spanning, educational systems that educates all children through an equitable, inclusive, and holistic approach. SUMMARY: Provides end user support for agency technology devices for both Instructional and Administrative Technology ESSENTIAL DUTIES AND RESPONSIBILITIES: Demonstrates a strong commitment to equity, social justice, and inclusion in all practices and position responsibilities. Demonstrates the ability to examine how his/her/their position (directly or indirectly) impacts educational inequities in student achievement outcomes. Engages in reflection and ongoing learning and development on critical concepts and terms identified in the Washtenaw ISD Educational Equity Policy including concepts such as cultural proficiency, racial equity, and systemic and structural inequities. Triages and responds to help desk requests. Deploys complex computer images. Participates in help desk/end user support activities for the department. Provides support for printing. Deploys network client distribution, management agents and related components. Provides information resources on instructional technology for teachers and other interested school personnel. Deploys wireless computer equipment including set-up and support. Moves and relocates equipment both in-house and at out center locations. Manages asset inventory of equipment and devices. Installs and configures software for end users such as Office 365. Demonstrates excellent customer service skills. Maintains and updates end user documentation for desktop support. Provides technology training for WISD and local district staff in the areas of administrative and instructional technology. Supports all WISD and local district standard technologies. Maintains regular, predictable attendance. OTHER RELATED DUTIES AS ASSIGNED. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE : Possesses a high school diploma with some college/university credits or certifications in the area technical support. Demonstrates ability, customer service, training and experience in supporting PC and Macintosh computers as well as the associated operating systems (Windows and macOS) including associated productivity and online tools. Possesses experience supporting, maintaining, and upgrading Windows, macOS, iPadOS/iOS, and ChromeOS. Demonstrates ability to upgrade computer hardware (A certification or equivalent preferred). Microsoft experience. Demonstrates excellent troubleshooting skills. Demonstrates ability and willingness to learn new instructional technology and administrative applications. Demonstrates ability to train others in the classroom or office in the use of various hardware and applications. Demonstrates ability to work as part of a team, to communicate clearly, think creatively and relate well with other team members. LANGUAGE SKILLS: Demonstrates ability to work effectively and collaboratively with other departments, agencies and individuals. Demonstrates ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Possesses ability to write routine reports and correspondence. Demonstrates ability to speak effectively before groups of customers or employees. MATHEMATICAL SKILLS: Demonstrates ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Demonstrates ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY: Demonstrates ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Demonstrates ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrates ability to learn independently from sources such as manuals, internal documentation, etc. CERTIFICATES, LICENSES, REGISTRATIONS A or Microsoft certification preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, see and hear. The employee is occasionally required to stoop, kneel, crouch, crawl and reach with hands and arms. The employee is continuously repeating the same hand, arm or finger motion many times. The employee must occasionally lift and/or move up to 50 pounds such as books and training material. Specific vision abilities required by this job include close vision, distant vision and the ability to adjust focus. This position requires the individual to travel and/or drive to various off-site locations. The position requires the individual to sometimes work irregular or extended work hours and meet multiple demands from several people. ENVIRONMENTAL ADAPTABILITY: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is quiet to loud depending upon the activity in the particular part of the day. The employee may be required to be outdoors for periods of time, and therefore subject to varying weather conditions, for purposes of accomplishing the essential functions of this job. FUNCTIONS OF POSITION DESCRIPTION : This position description has been prepared to define the general duties of the position, provide examples of work and to detail the required knowledge, skills and ability as well as the acceptable experience and training for the position. The description is not intended to limit or modify the right of any supervisor to assign, direct and control the duties of employees under supervision. The WISD retains and reserves any and all rights to change, modify, amend, add to or delete from any portion of this description in its sole judgment. This position description is not a contract for employment. The WISD is an equal opportunity employer, in compliance with the Americans with Disabilities Act. The District will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. TERMS: Salary and other employment conditions are set forth by the Board of Education. This is a Non-Bargaining position. Starting salary (dependent upon experience) $16.99 - $18.00 / Hour Washtenaw Intermediate School District is a drug-free workplace The employee shall remain free of any alcohol or nonprescribed controlled substance in the workplace throughout his/her employment at the district. It is the policy and commitment of the Washtenaw Intermediate School District not to discriminate on the basis of race, color, religion, national origin, sex, disability, age, height, weight, familial status, marital status, genetic information, sexual orientation or any legally protected characteristic, in its educational programs, activities, admissions, or employment policies in accordance with Title IX of the 1972 Educational Amendments, executive order 11246 as amended, Section 504 of the Rehabilitation Act of 1973 and all other pertinent state and Federal regulations.