Illinois Bone and Joint Institute, LLC.
Patient Services Coordinator I
Illinois Bone and Joint Institute, LLC., Glenview, Illinois, United States, 60025
DescriptionIllinois Bone & Joint Institute
is seeking energetic, compassionate, and talented professionals with Receptionist qualifications to help us grow our Orthopedic Immediate Care clinics in Glenview. Flexible Part-Time positions available. Perfect for students, parents, or anyone who needs/prefers a non-traditional schedule.Weekend schedule:Saturday - 8a-1pSunday - 12p - 5pIf you are looking to be a part of a growing, dynamic medical practice, with collaboration between physicians and staff, working in a high-energy environment, then we are looking for you!Summary
The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experiencePreparing paperwork to facilitate efficient operation and excellent customer serviceAnswering general inquiriesAppointment schedulingPhone reception, patient triage, and escalation to appropriate staffRegistration/pre-registration procedures to include the review of patient demographics, insurance, and advising patients to provide any necessary documentsCheck in/out proceduresPatient chart managementCollection/posting of patient responsibility payments (including copays and deductibles)Insurance verification and Referral management as requiredMaintains clean and safe work environmentOther office duties as assignedRequirements
Education:
High school diploma or equivalent requiredExperience:
Minimum one year experience in customer service role (medical office experience preferred); EHR experience (Epic experience preferred)Skills:
Knowledge in medical terminology preferred; Ability to handle highly confidential, sensitive and non-routine information; Familiarity with scheduling and rearranging appointments; Possess good working knowledge of Microsoft Office and Windows-based computer applications; Insurance payer and eligibility knowledge; Must be a team player; Able to work in a fast-paced environment and have a flexible schedule as needed; Neat, professional appearance; Strong written and verbal communication skills; Results-oriented with concern for appropriate process; Willingness to attend and successfully complete ongoing training required to maintain responsibilities.Physical/Mental Demands
Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time, and viewing a computer monitor.Environmental/Working Conditions
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast-paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve.
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is seeking energetic, compassionate, and talented professionals with Receptionist qualifications to help us grow our Orthopedic Immediate Care clinics in Glenview. Flexible Part-Time positions available. Perfect for students, parents, or anyone who needs/prefers a non-traditional schedule.Weekend schedule:Saturday - 8a-1pSunday - 12p - 5pIf you are looking to be a part of a growing, dynamic medical practice, with collaboration between physicians and staff, working in a high-energy environment, then we are looking for you!Summary
The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experiencePreparing paperwork to facilitate efficient operation and excellent customer serviceAnswering general inquiriesAppointment schedulingPhone reception, patient triage, and escalation to appropriate staffRegistration/pre-registration procedures to include the review of patient demographics, insurance, and advising patients to provide any necessary documentsCheck in/out proceduresPatient chart managementCollection/posting of patient responsibility payments (including copays and deductibles)Insurance verification and Referral management as requiredMaintains clean and safe work environmentOther office duties as assignedRequirements
Education:
High school diploma or equivalent requiredExperience:
Minimum one year experience in customer service role (medical office experience preferred); EHR experience (Epic experience preferred)Skills:
Knowledge in medical terminology preferred; Ability to handle highly confidential, sensitive and non-routine information; Familiarity with scheduling and rearranging appointments; Possess good working knowledge of Microsoft Office and Windows-based computer applications; Insurance payer and eligibility knowledge; Must be a team player; Able to work in a fast-paced environment and have a flexible schedule as needed; Neat, professional appearance; Strong written and verbal communication skills; Results-oriented with concern for appropriate process; Willingness to attend and successfully complete ongoing training required to maintain responsibilities.Physical/Mental Demands
Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time, and viewing a computer monitor.Environmental/Working Conditions
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast-paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve.
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