Patient Services Coordinator I

DescriptionSummaryThe main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.ResponsibilitiesWelcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experiencePreparing paperwork to facilitate efficient operation and excellent customer serviceAnswering general inquiriesAppointment schedulingPhone reception, patient triage, and escalation to appropriate staffRegistration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documentsPreparing paperwork to facilitate efficient operation and excellent customer serviceCheck in/out proceduresPatient chart managementCollection/posting of patient responsibility payments (including copays and deductibles)Insurance verification and Referral management as requiredMaintains clean and safe work environmentOther office duties as assignedRequirementsRequirementsEducationHigh school diploma or equivalent requiredExperienceMinimum one year experience in customer service role (medical office experience preferred)EHR experience (Epic experience preferred)SkillsKnowledge in medical terminology preferredAbility to handle highly confidential, sensitive and non-routine informationFamiliarity with scheduling and rearranging appointmentsPossess good working knowledge of Microsoft Office and Windows-based computer applications.Insurance payer and eligibility knowledgeMust be a team playerAble to work in a fast-paced environment and have a flexible schedule as neededNeat, professional appearanceStrong written and verbal communication skillsResults oriented with concern for appropriate process.Willingness to attend and successfully complete ongoing training required to maintain responsibilities.Physical/Mental DemandsWork may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.Environmental/Working ConditionsMust be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.Work may be stressful at times.Contact may involve dealing with angry or upset people.This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

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