Patient Services Coordinator II

DescriptionThanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our Westmont Rehab Services team.Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care you need.IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients' quality of life. IBJI wants to help you move better, so you can live better.We would love to talk to you about joining our team as a Patient Services Coordinator if you:Thrive in a fast-paced, multifaceted public-engaging environmentWant to work in a culture of “Trust, Respect and Pride”Are professional, positive, engaging, and personableAre passionate about making memorable connections and following throughRarely settle for the status quo and bring ideas to create better teamsDemonstrate professional verbal and written communicationMove easily through multiple technical software platformsSkills/experience that transfer well to this role:Fast Paced Healthcare, Wellness/Spa Front DeskHospitality Industry Front Office/Guest ServicesFast paced food service industry - waitresses, hostesses, bartenders, baristasExpectationsFace to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances, and communicating insurance benefitsProvide daily support to the management and staff as neededManage heavy phone reception, scanning/emailing, faxing, and other clerical dutiesAvailable to work every shift (opening, mid, and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on FridaysOccasional travel to nearby clinics to assist with Front Desk CoverageNO WEEKENDS!What you can expect from us:A positive team environment with colleagues and managers committed to your successGain skills in multiple areas of Administrative Operations and Patient CareLeadership Development pathwaysProvide support for our communities with our philanthropic group - IBJI CaresCareer growth - as IBJI continues to grow, so do opportunitiesA competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverageSummaryThe main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.ResponsibilitiesWelcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experiencePreparing paperwork to facilitate efficient operation and excellent customer serviceAnswering general inquiriesAppointment schedulingPhone reception, patient triage, and escalation to appropriate staffRegistration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documentsCheck in/out proceduresPatient chart managementCollection/posting of patient responsibility payments (including copays and deductibles)Insurance verification and Referral management as requiredAssist in training staff and mentoring new employees within departmentMaintains clean and safe work environmentOther office duties as assignedRequirementsEducationHigh school diploma or equivalent requiredAssociates degree preferred (healthcare concentration field a plus)ExperienceMinimum three years experience in customer service role required (medical office experience is a plus)Minimum 1 year in a patient services related role requiredEHR experience with Epic experience preferredSkillsKnowledge in medical terminology preferredAbility to handle highly confidential, sensitive and non-routine informationFamiliarity with scheduling and rearranging appointmentsPossess good working knowledge of Microsoft Office and Windows-based computer applicationsInsurance payer and eligibility knowledgeMust be a team playerAble to work in a fast-paced environment and have a flexible schedule as neededNeat, professional appearanceStrong written and verbal communication skillsResults oriented with concern for appropriate processWillingness to attend and successfully complete ongoing training required to maintain responsibilitiesPhysical/Mental DemandsWork may require hand dexterity for office machine operation; using a calculator and/or computer keyboardPhysical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitorEnvironmental/Working ConditionsMust be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practiceWork is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the publicWork may be stressful at timesContact may involve dealing with angry or upset peopleThis description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve.

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