Technical Consultant-ServiceNOW NTT Data

Knowledge and Attributes: Excellent problem-solving skills with ability to identify complex network issues, brainstorm potential solutions and choose the best way to resolve an issue. In-depth knowledge of networking technologies, including routing, switching, security, and wireless networking. Excellent understanding of managed services concepts. Excellent knowledge of network monitoring and management tools for performance optimization and troubleshooting. Demonstrates leadership skills, with effective communication and interpersonal skills to interact with clients, vendors, and internal teams. Project management skills and the ability to handle multiple tasks and priorities effectively. Excellent scripting/programming skills. Strong scripting skills in languages such as Python, Perl, or Ruby, and experience with automation tools like Ansible, Puppet, or Chef. Additional skills proficiency such as (but not limited to):

Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP, OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.

Academic Qualifications and Certifications: Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP / CCIE / JNCIE / JNCIP / Automation certifications or equivalent preferred. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Extended Managed Services experience. Extended knowledge and experience in ticketing tools, preferably Service Now. Extended experience working in multiple large Global Enterprise client outsourcing projects. Extended vendor management experience. Extended in-depth experience and understanding of the IT industry and standards for IT service management. Extended experience in more than one area of expertise. Extended experience across Emerging technology and trends impacting IT operations. Extended experience in designing, implementing, and managing complex enterprise networking solutions. Workplace type: Hybrid Working

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