Help Desk Analyst II - NISSC II

Our NORAD Operations Group Selected by the Air Force Life Cycle Management Centers Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided: Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space. Mitigation of orbital conflicts. Threat warnings and control from airborne, land-based, and space-based systems for threat activities. Operations and maintenance of classified communications. Software development and integration. NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at: Cheyenne Mountain Space Force Station (CMSFS), Colorado Peterson Space Force Base (PSFB), Colorado Offutt Air Force Base, Nebraska Vandenberg Space Force Base, California Numerous sensor and forward operator sites around the world Description of Duties: The Help Desk Analyst supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will: Facilitating the excellent relationship between Government active duty/civilian customers and our contractor team. Using Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues. Initiating responses, tracking, updating, reviewing, and concluding actions in Remedy. Task effort includes manually handling, reviewing and editing messages, turning on/off intercepts and equipment. Recalling and servicing messages, as well as monitoring systems to maintain continuous system availability. Perform log analysis; error detection; fault correction; data line alternate routing; message intercept and retrieval. Perform startups, reboots, server swaps, and shutdown of the systems. Reporting job status to MDC leaders. Supporting the customer's annual exercises, planned monthly relocations, and unplanned real-world events. Performing other duties as required to support the 21CS mission. Shift work is required to support 247 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills. This position is on-site in Colorado Springs, CO, and reports to Cheyenne Mountain. Resumes, in month and year format, must be submitted with the application in order to be considered for the position. The selected candidate may be assigned as one of our teammate companies.