Senior Catering Manager

Hospitality / Hotel/Resort / Catering/EventsSummaryDeliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Create a welcoming, playful, and thoughtful service environment. Service guests in a professional and courteous manner at all banquet functions. Set up and tear down banquet equipment, glassware, linen, tables, and chairs for banquet functions and meetings. Assist guests with all needs for meetings and conferences. Attend banquet functions during specified break times to ensure proper maintenance/cleanliness of banquet rooms during events. Perform daily cleaning of banquet event space and banquet equipment.Duties and ResponsibilitiesExceed individual revenue goals by selling and servicing catering events within the SMERF/Wedding market segments.Negotiate contracts, generate BEOs, and compose client communication with a focus on clarity and punctuality.Capture accurate sales data for entry into our sales systems.Partner with Finance for precise and timely billing for each event; provide accurate forecasting and follow all sales processes completely each time.Analyze market trends, study the hotel's competitive set, and build deep knowledge of the local social catering environment.Perform outside sales calls and prospecting calls to generate new business; conduct site inspections and creatively sell all aspects of the Wit Hotel.Regularly attend networking functions related to relevant market segments.Actively participate in on-site entertaining both organized by the catering manager and Sales department as a whole.Work closely with the banquet team, culinary team, stewarding team, and all other operating departments to plan and execute profitable events.Assist in developing and maintaining the brand identity for the Wit Weddings.Monitor, promote, and participate in Event SALT guest satisfaction program to ensure positive results.Participate in daily sales stand-up meetings and weekly sales & staff meetings.Minimum Qualifications3+ years in social catering and/or hotel catering role.Established connections in the Chicago market.Experience with OnQ, Delphi, Social Tables, Microsoft Office Suite.Strong multi-tasking abilities and willingness to adapt.Ability to communicate in the primary language of the hotel.Maintain proper uniform/dress at all times and be well-groomed.Flexible schedule to accommodate hotel business and networking functions.About the CompanyA uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

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