Ocean Export Agent

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 15,300 trained professionals in a worldwide network of over 331 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."Job Description

Ensure smooth and timely process flow for shipmentsEnsure accurate and timely client billingUnderstand all the elements of Ocean Export DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectationsEnsure accurate and timely data entry into our operating systemEnsure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirementsUnderstand department process flow, constantly looking for areas of improved efficiencyOverseas communications, timely responses to emails and requests (internal and external)Utilize all technology tools available in the company to perform customer service and operations dutiesQualifications

University graduate, preferably with minimum 1 year's in export import business.Typing skills and computer literacy.Understanding of ocean documentation process a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skills

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