Siteimprove
Strategic Engagement Manager
Siteimprove, Minneapolis, Minnesota, United States, 55400
Are you customer-focused, results-driven, and detail-oriented? Does working in a collaborative environment excite you? Then a role on our Siteimprove implementation team is perfect for you. As a Strategic Engagement Manager, you will play a critical role in facilitating and driving value immediately for our customer implementations. This individual will manage the project and the successful execution throughout the client implementation, striving to deliver a positive experience for our customers. Setting our customers up for success immediately helps ensure our customers thrive by leveraging our platform. The ideal candidate will have unique leadership, collaboration, and communication skills to guide customers to find immediate value while setting them up for long-term success in Siteimprove s business solutions.What you will be doing
Manage and facilitate all aspects of SaaS implementation project for new accounts, including scoping, execution, and change request managementWork closely with the executive project sponsor and stakeholders in defining project goals and objectivesCollaborate with customer stakeholders to define the implementation plan and deliver against the planLead the implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projectsIdentify opportunities to deliver immediate value to the customer, while setting customers up for long-term success; one of our core principlesEstablish and manage communication and risk management plansMonitor and track project progress and work efforts on a daily/weekly basis, and report project status to senior management and other stakeholdersPartner closely with sales and implementation services to scope and estimate customer engagementsCollect customer feedback during the implementation and recommend product enhancements and new product opportunities to Siteimprove s Product teamEstablish best practices, templates, policies, tools, and partnerships to expand and mature Siteimprove s implementation process, practices, and capabilitiesCommunicate clearly with management, customers, sales, and developers to ensure business requirements are translated accurately for implementationWhat we will require of you
Bachelor's degree in Business Administration, Communications, Marketing, or related field, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.Minimum of 5 years of project management experience, planning, and tracking; preferably with SaaS productsAbility to successfully manage and execute software implementation projectsExcellent leadership and interpersonal skillsExcellent written and oral communication skillsStrong organizational, presentation, and coordination skillsAbility to prioritize, work creatively, and perform tasks in solving problems in time-critical situationsProven track record of working concurrently on multiple customer engagements and with customers and colleagues across multiple time zones20+% travel may be required and may require working outside of hoursValid PassportWhat we will love about you
Formal project management training and/or certification; PMP Certification, a strong plusProficient in software projects/product implementationExperience in using project management and presentation toolsExperience in writing business requirements and functional specification documentsIn addition, we hope you will appreciate:
Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 10 paid holidays, and two Give Back DaysComprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.Base pay will depend on the position, individual qualifications, market, and other operational business needs.
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Manage and facilitate all aspects of SaaS implementation project for new accounts, including scoping, execution, and change request managementWork closely with the executive project sponsor and stakeholders in defining project goals and objectivesCollaborate with customer stakeholders to define the implementation plan and deliver against the planLead the implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projectsIdentify opportunities to deliver immediate value to the customer, while setting customers up for long-term success; one of our core principlesEstablish and manage communication and risk management plansMonitor and track project progress and work efforts on a daily/weekly basis, and report project status to senior management and other stakeholdersPartner closely with sales and implementation services to scope and estimate customer engagementsCollect customer feedback during the implementation and recommend product enhancements and new product opportunities to Siteimprove s Product teamEstablish best practices, templates, policies, tools, and partnerships to expand and mature Siteimprove s implementation process, practices, and capabilitiesCommunicate clearly with management, customers, sales, and developers to ensure business requirements are translated accurately for implementationWhat we will require of you
Bachelor's degree in Business Administration, Communications, Marketing, or related field, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.Minimum of 5 years of project management experience, planning, and tracking; preferably with SaaS productsAbility to successfully manage and execute software implementation projectsExcellent leadership and interpersonal skillsExcellent written and oral communication skillsStrong organizational, presentation, and coordination skillsAbility to prioritize, work creatively, and perform tasks in solving problems in time-critical situationsProven track record of working concurrently on multiple customer engagements and with customers and colleagues across multiple time zones20+% travel may be required and may require working outside of hoursValid PassportWhat we will love about you
Formal project management training and/or certification; PMP Certification, a strong plusProficient in software projects/product implementationExperience in using project management and presentation toolsExperience in writing business requirements and functional specification documentsIn addition, we hope you will appreciate:
Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 10 paid holidays, and two Give Back DaysComprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.Base pay will depend on the position, individual qualifications, market, and other operational business needs.
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