Live Nation
Upsells Supervisor - Uptown Theater (Minneapolis)
Live Nation, Minneapolis, Minnesota, United States, 55400
Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit
www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a
Great Place to Work
organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Uptown Theater, our people embrace these qualities, so if this sounds like you then please read on!The Role:As the Night of Show Upsell Supervisor you are a leader in the venue, committed to providing the highest level of guest experience. Someone who is unstoppable in providing the ultimate guest experience. As the Night of Show Upsell Supervisor you are not only tasked with ensuring an amplified guest experience, but you are active in driving sales and creating new team programs with your Upsell team. This role is one of customer acquisition and customer retention, measured by revenue generation and team productivity and effectiveness.Responsibilities:Manage Hourly Team MembersWork with senior management team on disciplinary and performance issuesManage inventory with Ancillary Manager or General Manager and create the team’s nightly, weekly, monthly sales goalsBuild relationships and data with the venue’s members and VIP clients and anticipate their needsUpsell available premium inventory to concert attendeesEnsure compliance with Workplace StandardsMaintain constant communication with staff and guests to ensure that they receive highly personalized serviceFloor ManagementQualifications:MINIMUM QUALIFICATIONS:WORKING KNOWLEDGE OF:
Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trendsENTRY LEVEL KNOWLEDGE OF:
Legal and HR issues about the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotionsINTERPERSONAL SKILLS:
Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrityABILITY TO:
Handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive mannerRequired:High school diploma/GEDMust be at least 18 years of ageExcellent verbal, written and interpersonal communication skillsFamiliar with iPhone and iPad technologyAbility to work weekdays, weekends and holidays, including late eveningsPreferred:Point of sales experienceCustomer service experiencePhysical Demands/Working Environment:Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 25 lbs. using proper lifting techniquesEQUAL EMPLOYMENT OPPORTUNITY:We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.HIRING PRACTICES:The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a
Great Place to Work
organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Uptown Theater, our people embrace these qualities, so if this sounds like you then please read on!The Role:As the Night of Show Upsell Supervisor you are a leader in the venue, committed to providing the highest level of guest experience. Someone who is unstoppable in providing the ultimate guest experience. As the Night of Show Upsell Supervisor you are not only tasked with ensuring an amplified guest experience, but you are active in driving sales and creating new team programs with your Upsell team. This role is one of customer acquisition and customer retention, measured by revenue generation and team productivity and effectiveness.Responsibilities:Manage Hourly Team MembersWork with senior management team on disciplinary and performance issuesManage inventory with Ancillary Manager or General Manager and create the team’s nightly, weekly, monthly sales goalsBuild relationships and data with the venue’s members and VIP clients and anticipate their needsUpsell available premium inventory to concert attendeesEnsure compliance with Workplace StandardsMaintain constant communication with staff and guests to ensure that they receive highly personalized serviceFloor ManagementQualifications:MINIMUM QUALIFICATIONS:WORKING KNOWLEDGE OF:
Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trendsENTRY LEVEL KNOWLEDGE OF:
Legal and HR issues about the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotionsINTERPERSONAL SKILLS:
Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrityABILITY TO:
Handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive mannerRequired:High school diploma/GEDMust be at least 18 years of ageExcellent verbal, written and interpersonal communication skillsFamiliar with iPhone and iPad technologyAbility to work weekdays, weekends and holidays, including late eveningsPreferred:Point of sales experienceCustomer service experiencePhysical Demands/Working Environment:Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 25 lbs. using proper lifting techniquesEQUAL EMPLOYMENT OPPORTUNITY:We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.HIRING PRACTICES:The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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