Live Nation
F & B Supervisor
Live Nation, Minneapolis, Minnesota, United States, 55400
Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit
www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a
Great Place to Work
organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE JOBJob title and summary that includes overarching responsibilities, as well as location (needs to be specific. If remote, we will need to post to internal boards the same day it is posted externally to be compliant with different state laws.) Try to make summary exciting, as this is the hook to entice potential candidates to continue reading and to apply.WHAT THIS ROLE WILL DOEnsure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relationsEnsure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)Assist and support staff in any of their job functions as neededConduct daily pre-shift in an upbeat and motivational mannerConduct informative and motivational pre-shiftsDirect interaction with trainers and traineesConduct 100% table visitsEnsure that service is up to HOBE standardsAssist in perceiving and troubleshooting potential problemsAssist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out all servers and bar staff at end of shiftResponsible for bank and adherence to HOBE cash handling policyAssist in filling “change” requests from bartenders and serversMaintain HOBE safety and sanitation standards and hold staff accountable for doing the sameSupport and communicate with all other departmentsEnter all liquor orders and manage inventory process for the barsMonitor the labor cost of the shift, paying close attention to overtimeWork directly with the special events department on executing and preparing for all special event orders to ensure proper staffing levels, food and beverage requirements are met, and that all aspects of the event are carried out to the client’s approvalAccurate accounting close-out of special eventsChecking accuracy of labor system at the end of the shiftOversee parties/special events in the roomsProvide guidance in executing outstanding guest service while following the House of Blues Entertainment implemented Steps of ServiceConduct performance counseling and ensures discipline procedures follow all HOBE guidelinesRecruitment and Training of hourly staff membersDevelop strategies to generate/enhance revenueWHAT THIS PERSON WILL BRINGRequired:TIPS and RAMP/ Responsible Alcohol Awareness Training Certification or EquivalentAbility to work late hours3 years supervisory experience in high volume restaurant/live entertainment environmentWorking knowledge of restaurant and bar operationsEntry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)Skill in leadership, guest relations, decision making and staff schedule maintenanceAbility to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tactHigh School diplomaPreferred:Point of Sales knowledge, preferably MICROSSome college or college degreePhysical Demands/Working Environment:Working environment is fast-paced, loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 35 lbs using proper lifting techniquesEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a
Great Place to Work
organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE JOBJob title and summary that includes overarching responsibilities, as well as location (needs to be specific. If remote, we will need to post to internal boards the same day it is posted externally to be compliant with different state laws.) Try to make summary exciting, as this is the hook to entice potential candidates to continue reading and to apply.WHAT THIS ROLE WILL DOEnsure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relationsEnsure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)Assist and support staff in any of their job functions as neededConduct daily pre-shift in an upbeat and motivational mannerConduct informative and motivational pre-shiftsDirect interaction with trainers and traineesConduct 100% table visitsEnsure that service is up to HOBE standardsAssist in perceiving and troubleshooting potential problemsAssist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out all servers and bar staff at end of shiftResponsible for bank and adherence to HOBE cash handling policyAssist in filling “change” requests from bartenders and serversMaintain HOBE safety and sanitation standards and hold staff accountable for doing the sameSupport and communicate with all other departmentsEnter all liquor orders and manage inventory process for the barsMonitor the labor cost of the shift, paying close attention to overtimeWork directly with the special events department on executing and preparing for all special event orders to ensure proper staffing levels, food and beverage requirements are met, and that all aspects of the event are carried out to the client’s approvalAccurate accounting close-out of special eventsChecking accuracy of labor system at the end of the shiftOversee parties/special events in the roomsProvide guidance in executing outstanding guest service while following the House of Blues Entertainment implemented Steps of ServiceConduct performance counseling and ensures discipline procedures follow all HOBE guidelinesRecruitment and Training of hourly staff membersDevelop strategies to generate/enhance revenueWHAT THIS PERSON WILL BRINGRequired:TIPS and RAMP/ Responsible Alcohol Awareness Training Certification or EquivalentAbility to work late hours3 years supervisory experience in high volume restaurant/live entertainment environmentWorking knowledge of restaurant and bar operationsEntry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)Skill in leadership, guest relations, decision making and staff schedule maintenanceAbility to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tactHigh School diplomaPreferred:Point of Sales knowledge, preferably MICROSSome college or college degreePhysical Demands/Working Environment:Working environment is fast-paced, loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 35 lbs using proper lifting techniquesEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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