Live Nation
Operations Supervisor
Live Nation, Phila, Pennsylvania, United States, 19117
Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit
www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!WHAT THIS ROLE WILL DOMonitor the labor cost of the shift, paying close attention to overtimeCheck accuracy of labor system at the end of the shiftMaintain appropriate atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity)Conduct operations with a Guest First mindsetEnsure all recap forms are submitted to accountingPerform opening, ongoing and closing dutiesConduct daily pre-shift in an upbeat and motivational mannerPerform daily liquor pulls for bar staffEnsure all cash drawers have appropriate changeLog nightly sales and operational issues in Manager Log Book, either manually or onlineConduct safety, cleaning and maintenance walk-through – interior and exterior of buildingCheck ticket counts with box office before shift beginsCheck email and mailbox for current informationFamiliarize self with event sheetsFacilitate proper inter-departmental communication and organizationWHAT THIS PERSON WILL BRINGRequired:(State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or EquivalentHigh school diploma or equivalentAbility to work late hoursFlexible schedule3 years supervisory experience in high volume restaurant/music hall environmentKnowledge of Microsoft Office products and Point of Sales system, preferably MICROSKnowledge of state, federal and local liquor laws and health code regulationsAbility to deal with intoxicated guests in a positive and safety minded mannerTolerance of all cultures, music and art formsSkilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff managementAbility to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidencePreferred:At least 2 years experience with a national restaurant chainExperience in a live music environmentCollege diploma in related fieldPhysical Demands/Working Environment:Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 25 lbs using proper lifting techniquesEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!WHAT THIS ROLE WILL DOMonitor the labor cost of the shift, paying close attention to overtimeCheck accuracy of labor system at the end of the shiftMaintain appropriate atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity)Conduct operations with a Guest First mindsetEnsure all recap forms are submitted to accountingPerform opening, ongoing and closing dutiesConduct daily pre-shift in an upbeat and motivational mannerPerform daily liquor pulls for bar staffEnsure all cash drawers have appropriate changeLog nightly sales and operational issues in Manager Log Book, either manually or onlineConduct safety, cleaning and maintenance walk-through – interior and exterior of buildingCheck ticket counts with box office before shift beginsCheck email and mailbox for current informationFamiliarize self with event sheetsFacilitate proper inter-departmental communication and organizationWHAT THIS PERSON WILL BRINGRequired:(State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or EquivalentHigh school diploma or equivalentAbility to work late hoursFlexible schedule3 years supervisory experience in high volume restaurant/music hall environmentKnowledge of Microsoft Office products and Point of Sales system, preferably MICROSKnowledge of state, federal and local liquor laws and health code regulationsAbility to deal with intoxicated guests in a positive and safety minded mannerTolerance of all cultures, music and art formsSkilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff managementAbility to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidencePreferred:At least 2 years experience with a national restaurant chainExperience in a live music environmentCollege diploma in related fieldPhysical Demands/Working Environment:Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 25 lbs using proper lifting techniquesEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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