Landry's, LLC.
Call Center Supervisor
Landry's, LLC., Laughlin, Nevada, us, 89028
Overview
Call Center Supervisor-Hotel ReservationsIt is the responsibility of the Call Center Supervisor to oversee the activities of a team of inbound phone representatives supporting all Reservation functions, to ensure guests receive a standard of superior service at the Golden Nugget Hotel & Casino.Responsibilities
Facilitates employee development through direct interaction, communicating goals, setting expectations, giving performance feedback, motivating, coaching, and leading employees to reach new levels of skills, knowledge, techniques and attitude.Continually assesses agent productivity and call activity to fully ensure maximum performance and support department service standards.Meet performance measurements through productivity enhancements and cost control.Ensures quality delivery of the Reservations products by monitoring and providing feedback to employees.Qualifications
2 years Hotel/Casino Reservations experience with a strong working knowledge of LMS, CMP, Room Key, Quality Assurance reporting or other related work experience.Minimum 2 years previous supervisory or management experience in a hotel environment.Previous customer service experience required in the hospitality industry.Outstanding leadership capabilities, with demonstrated ability to learn, train, develop, and motivate a team of agents.Strong commitment to enhancing both internal and external customer focus; ability to provide timely feedback related to customer service, sales, or specialty issues.Excellent verbal and written communication skills.Strong presentation skills.Excellent interpersonal skills, with ability to effectively interact with employees at all levels within the organization.Proven ability to manage multiple tasks and effectively handle shifting priorities in a dynamic work environment.Able to work varied hours, including nights, weekends, and holidays.Intermediate computer skills required, i.e. Web Browsing, Email, Typing.MS Outlook, Excel and Word.Perform other duties as requested from management.What we offer you:
Multiple benefit plans to suit your needs.Paid Time Off.401K.Opportunities for advancement.Positive and respectful work environment where diversity is valued.Generous employee discounts on dining, retail, amusements, and hotels.Community volunteer opportunities.Disclaimer:
The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
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Call Center Supervisor-Hotel ReservationsIt is the responsibility of the Call Center Supervisor to oversee the activities of a team of inbound phone representatives supporting all Reservation functions, to ensure guests receive a standard of superior service at the Golden Nugget Hotel & Casino.Responsibilities
Facilitates employee development through direct interaction, communicating goals, setting expectations, giving performance feedback, motivating, coaching, and leading employees to reach new levels of skills, knowledge, techniques and attitude.Continually assesses agent productivity and call activity to fully ensure maximum performance and support department service standards.Meet performance measurements through productivity enhancements and cost control.Ensures quality delivery of the Reservations products by monitoring and providing feedback to employees.Qualifications
2 years Hotel/Casino Reservations experience with a strong working knowledge of LMS, CMP, Room Key, Quality Assurance reporting or other related work experience.Minimum 2 years previous supervisory or management experience in a hotel environment.Previous customer service experience required in the hospitality industry.Outstanding leadership capabilities, with demonstrated ability to learn, train, develop, and motivate a team of agents.Strong commitment to enhancing both internal and external customer focus; ability to provide timely feedback related to customer service, sales, or specialty issues.Excellent verbal and written communication skills.Strong presentation skills.Excellent interpersonal skills, with ability to effectively interact with employees at all levels within the organization.Proven ability to manage multiple tasks and effectively handle shifting priorities in a dynamic work environment.Able to work varied hours, including nights, weekends, and holidays.Intermediate computer skills required, i.e. Web Browsing, Email, Typing.MS Outlook, Excel and Word.Perform other duties as requested from management.What we offer you:
Multiple benefit plans to suit your needs.Paid Time Off.401K.Opportunities for advancement.Positive and respectful work environment where diversity is valued.Generous employee discounts on dining, retail, amusements, and hotels.Community volunteer opportunities.Disclaimer:
The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
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