Armed Security Supervisor

Summary:Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Security Department. Monitor and patrol assigned areas to provide a safe environment for guests, team members, the company and their property. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Provide outstanding service to our guests with questions and/or concerns.Essential Functions and Responsibilities:Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assignedProvide protection for guests and team membersGuard all transfers of moneys and tokens on the casino floor and transport hopper fills, chip fills and creditsInteract with guests and team members in a professional manner and interact with local law enforcement agencies as requiredPatrol all areas of the casino and hotelAssist guests with room keysRespond to reports of guest and/or team member injury or illnessPreserve the scene of criminal activity for investigators and outside agenciesComplete all incident reports pertaining to outside patrol issuesEscort armored car personnel around the propertySecure the operations office during in-custody situationsEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standardsPerform other duties as assignedQualificationsMinimum two years of law enforcement, military or EMT experience highly preferredProven experience using sound judgment and making appropriate decisions during challenging situations and/or interacting with challenging patronsProven experience providing high level of guest serviceExcellent guest service skillsWorking knowledge of Microsoft operating system and applications preferredAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals and ability to write routine reports and correspondenceAble to attend and successfully complete all quarterly firearms training and annual security recertification trainingCompliance with all mandatory training courses and certifications on an annual basis (i.e. Sexual Harassment, New Leader Orientation, Active Shooter, AVADE, etc.)Must be at least 21 years of ageHigh School Diploma or equivalentMust be able to communicate effectively in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNevada GamingAlcohol AwarenessCPR and First AidMust be able to qualify under Golden Entertainment requirements with his/her firearm under PILB guidelinesNRA Basic Pistol Shooting ClassPhysical RequirementsAbility to work for continuous time periods in extreme heat and coldRegularly walk, stand, stoop or sit at a desk or tableAbility to jog or run as situations dictateAbility to occasionally lift, carry, push, pull or otherwise move objects weighing up to 75 lbs.Speech, literacy, hearing and vision (critical)Ability to ascend or descend ladders, scaffolding and rampsAbility to distinguish shades of colorWork for sustained periods of time maintaining concentrated attention to detailCommunicate via radiosWork Environment Potential ConditionsIndoor and outdoorSmoky and noisyDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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