Sidley Austin
IT Intern
Sidley Austin, Chicago, Illinois, United States, 60290
Summary:
The IT intern should be a current undergraduate student who is ambitious about technology and service excellence with a future career goal of working in information technology. The selected students will have a primary placement within Sidleys Network Operations Center and operate as part of a team who are responsible for providing 24 x 7 365 infrastructure and applications management, support and monitoring of IT systems. During their internship, they will have opportunities to utilize IT operations monitoring and management tools to provide technical troubleshooting, oversight, and escalation to support Enterprise Applications, Architecture and Infrastructure with hardware break/fix, vendor interaction, maintenance, and system updates.The IT intern must have a class schedule that allows them to work onsite in the Chicago office up to 19 hours a week for at least six months, or until graduation or business needs change.Sidley is proud of its diverse environment, and we encourage students of all backgrounds to apply.Pay is $20/hour.Duties and Responsibilities:Monitor the performance and health of the Firms infrastructure using a variety of tools to identify and determine next steps.Provide triage or basic troubleshooting to help identify issues by following outlined (SOP) standard operating procedures and escalate appropriately.Document all actions in accordance with standard company policies and proceduresMaintain ongoing communication during major incidents to keep all stakeholders aware of relevant information and steps being taken.Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)Work with internal and external technical and service teams to create and/or update knowledge base articlesOther duties as assigned.
Qualifications:To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).Education and/or Experience:Required:Current sophomore, junior or senior student pursuing a Bachelors in Computer Science, Information Technology, IT Security, or related IT discipline with an expected graduation date of June 2025 or later.Strong analytical and problem-solving skillsAbility to learn new concepts and technology quicklyPreferred:Previous IT internshipOther Skills and Abilities:The following will also be required of the successful candidate:Strong organizational skillsStrong attention to detailGood judgmentStrong interpersonal communication skillsStrong analytical and problem-solving skillsAble to work harmoniously and effectively with othersAble to preserve confidentiality and exercise discretionAble to work under pressureAble to manage multiple projects with competing deadlines and prioritiesSidley Austin LLP is an Equal Opportunity Employer.
The IT intern should be a current undergraduate student who is ambitious about technology and service excellence with a future career goal of working in information technology. The selected students will have a primary placement within Sidleys Network Operations Center and operate as part of a team who are responsible for providing 24 x 7 365 infrastructure and applications management, support and monitoring of IT systems. During their internship, they will have opportunities to utilize IT operations monitoring and management tools to provide technical troubleshooting, oversight, and escalation to support Enterprise Applications, Architecture and Infrastructure with hardware break/fix, vendor interaction, maintenance, and system updates.The IT intern must have a class schedule that allows them to work onsite in the Chicago office up to 19 hours a week for at least six months, or until graduation or business needs change.Sidley is proud of its diverse environment, and we encourage students of all backgrounds to apply.Pay is $20/hour.Duties and Responsibilities:Monitor the performance and health of the Firms infrastructure using a variety of tools to identify and determine next steps.Provide triage or basic troubleshooting to help identify issues by following outlined (SOP) standard operating procedures and escalate appropriately.Document all actions in accordance with standard company policies and proceduresMaintain ongoing communication during major incidents to keep all stakeholders aware of relevant information and steps being taken.Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)Work with internal and external technical and service teams to create and/or update knowledge base articlesOther duties as assigned.
Qualifications:To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).Education and/or Experience:Required:Current sophomore, junior or senior student pursuing a Bachelors in Computer Science, Information Technology, IT Security, or related IT discipline with an expected graduation date of June 2025 or later.Strong analytical and problem-solving skillsAbility to learn new concepts and technology quicklyPreferred:Previous IT internshipOther Skills and Abilities:The following will also be required of the successful candidate:Strong organizational skillsStrong attention to detailGood judgmentStrong interpersonal communication skillsStrong analytical and problem-solving skillsAble to work harmoniously and effectively with othersAble to preserve confidentiality and exercise discretionAble to work under pressureAble to manage multiple projects with competing deadlines and prioritiesSidley Austin LLP is an Equal Opportunity Employer.