George Mason University
Applications Analyst
George Mason University, Fairfax, Virginia, United States, 22032
Applications AnalystPosition ID:
10001104Location:
Fairfax, VAClassification:
Info Technology Spec 2Job Category:
Classified StaffJob Type:
Full-TimeWork Schedule:
Full-time (1.0 FTE, 40 hrs/wk)Workplace Type:
Hybrid EligiblePay Band:
05Salary:
Starting from low $70ks; salary commensurate with education and experienceRestricted:
YesCriminal Background Check:
YesAbout the Department:University Life Information Technology Services provides technology support, guidance, and training to the division of University Life. We seek to build collaborative relationships with our customers and to deliver complete business solutions that streamline processes, eliminate redundancies, and foster growth.About the Position:The Applications Analyst serves as a team member of the University Life, Technology Services department, providing IT support for departmental enterprise software systems and any integrations. This position serves as the single point of contact for new systems, reviews and interfacing with central IT for approvals. This position also provides support for desktop and other needed equipment and ensures the confidentiality and security of all information.Responsibilities:System Support/Administration PerformanceServes as the subject matter expert (SME) on all components of assigned systems related to the departmental enterprise systems.Ensures all systems are managed and maintained in an industry compliant manner.Works with users to develop and implement department specific processes and procedures for overall use of systems.Works with vendors to troubleshoot software and updates users as necessary.Develops and provides training for staff on software use and function.Provides guidance and direction for implementation of new features or processes within software.Supports and maintains peripheral devices that department software relies upon.Provides support for departmental events, both on site and at remote sites.Performs routine maintenance of the systems as necessary.Coordinates with the vendor to understand and document features and bugs.Ensures enterprise systems are maintained in a compliant manner.Process Development/DocumentationAssists other functional areas with process development as it relates to the assigned systems.Creates and maintains Standard Operating Procedures (SOPs) for functions and processes related to applications and workflow.Collaborates with staff in process development as subject matter expert.Creates and maintains user support documentation for assigned systems.Develops best practice and standard operations processes for assigned systems/applications.Assists with audit responses, providing accurate response and following up on action items.System IntegrationWorks with units inside and outside UL to develop integrations with other systems.Develops methods for transfer of data to and from the housing management system utilizing APIs/SDKs.Ensures that integration processes are secure and follows industry best practices.Performs scheduled reviews of integrated processes and makes enhancements where necessary.TrainingDevelops current, useful, and maintainable training methods and materials.Provides user training to both fulltime and student staff on an ongoing basis.Identifies staff training needs and makes recommendations for training.Enforces University computing policies and UL Technology policies.Required Qualifications:High school diploma or equivalent.Experience in application administration or technical support delivery.Experience with project management and general software management best practices.Experience working with vendor customer support on issue resolution.Experience upgrading software applications.Demonstrated experience in building user documentation and training users.Demonstrated problem-solving/analytical skills.Ability to work through ambiguous work situations.Demonstrated verbal and written communication skills.Ability to multitask and manage competing priorities.Preferred Qualifications:Bachelor's degree in related field or equivalent work experience.Experience with assessing test scenarios and quality control.Demonstrated project management skills.Knowledge of appropriate system requirements for new systems and system enhancements.Instructions to Applicants:For full consideration, applicants must apply for
Applications Analyst
at https://jobs.gmu.edu/. Complete and submit the online application with three professional references, a Cover Letter/Letter of Intent, and Resume.Posting Open Date:
July 29, 2024For Full Consideration, Apply by:
August 12, 2024Open Until Filled:
Yes
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10001104Location:
Fairfax, VAClassification:
Info Technology Spec 2Job Category:
Classified StaffJob Type:
Full-TimeWork Schedule:
Full-time (1.0 FTE, 40 hrs/wk)Workplace Type:
Hybrid EligiblePay Band:
05Salary:
Starting from low $70ks; salary commensurate with education and experienceRestricted:
YesCriminal Background Check:
YesAbout the Department:University Life Information Technology Services provides technology support, guidance, and training to the division of University Life. We seek to build collaborative relationships with our customers and to deliver complete business solutions that streamline processes, eliminate redundancies, and foster growth.About the Position:The Applications Analyst serves as a team member of the University Life, Technology Services department, providing IT support for departmental enterprise software systems and any integrations. This position serves as the single point of contact for new systems, reviews and interfacing with central IT for approvals. This position also provides support for desktop and other needed equipment and ensures the confidentiality and security of all information.Responsibilities:System Support/Administration PerformanceServes as the subject matter expert (SME) on all components of assigned systems related to the departmental enterprise systems.Ensures all systems are managed and maintained in an industry compliant manner.Works with users to develop and implement department specific processes and procedures for overall use of systems.Works with vendors to troubleshoot software and updates users as necessary.Develops and provides training for staff on software use and function.Provides guidance and direction for implementation of new features or processes within software.Supports and maintains peripheral devices that department software relies upon.Provides support for departmental events, both on site and at remote sites.Performs routine maintenance of the systems as necessary.Coordinates with the vendor to understand and document features and bugs.Ensures enterprise systems are maintained in a compliant manner.Process Development/DocumentationAssists other functional areas with process development as it relates to the assigned systems.Creates and maintains Standard Operating Procedures (SOPs) for functions and processes related to applications and workflow.Collaborates with staff in process development as subject matter expert.Creates and maintains user support documentation for assigned systems.Develops best practice and standard operations processes for assigned systems/applications.Assists with audit responses, providing accurate response and following up on action items.System IntegrationWorks with units inside and outside UL to develop integrations with other systems.Develops methods for transfer of data to and from the housing management system utilizing APIs/SDKs.Ensures that integration processes are secure and follows industry best practices.Performs scheduled reviews of integrated processes and makes enhancements where necessary.TrainingDevelops current, useful, and maintainable training methods and materials.Provides user training to both fulltime and student staff on an ongoing basis.Identifies staff training needs and makes recommendations for training.Enforces University computing policies and UL Technology policies.Required Qualifications:High school diploma or equivalent.Experience in application administration or technical support delivery.Experience with project management and general software management best practices.Experience working with vendor customer support on issue resolution.Experience upgrading software applications.Demonstrated experience in building user documentation and training users.Demonstrated problem-solving/analytical skills.Ability to work through ambiguous work situations.Demonstrated verbal and written communication skills.Ability to multitask and manage competing priorities.Preferred Qualifications:Bachelor's degree in related field or equivalent work experience.Experience with assessing test scenarios and quality control.Demonstrated project management skills.Knowledge of appropriate system requirements for new systems and system enhancements.Instructions to Applicants:For full consideration, applicants must apply for
Applications Analyst
at https://jobs.gmu.edu/. Complete and submit the online application with three professional references, a Cover Letter/Letter of Intent, and Resume.Posting Open Date:
July 29, 2024For Full Consideration, Apply by:
August 12, 2024Open Until Filled:
Yes
#J-18808-Ljbffr