Dwelling Place of Grand Rapids
Director of Operations
Dwelling Place of Grand Rapids, Grand Rapids, Michigan, us, 49528
Dwelling Place of Grand Rapids, Inc.Job Title:
Director of OperationsDepartment:
OperationsReports To:
Chief Operating OfficerFLSA Status:
ExemptApproved By:
Chief Operating OfficerApproved Date:
July 10, 2024Summary : Reviews, analyzes, and evaluates organization operations, procedures, and policies while working closely with COO to develop and implement plans that usher in new levels of productivity and success for the organization. Directs the coordination of processes across departments to maximize impact and optimize efficiency including but not limited to employee training, cross-departmental communication, and implementing new organizational procedures. Implements policies and procedures that will improve day-to-day operations and coordinates the activities of the organization in support of policies, goals, and objectives established by the Chief Executive Officer and the Board of Directors by performing the following duties personally or through directly supervised or other staff.Essential Duties and Responsibilities
include the following. Other duties may be assigned:Develop and Implement Strategies: Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key success indicators. Devise strategies for ensuring the growth of programs organization-wide and implement process improvements to maximize output and minimize costs.Policy and Procedure Development: Ensure the development, monitoring, and implementation of business plans for existing and new lines of business. Analyze current operational processes and performance, recommending solutions for improvement where necessary while adhering to the organization’s policies and standards, and ensure that laws and regulations are being followed.Grant Management: Oversee the grant management system and work across departments to ensure timely and accurate submissions of reports and proposals.Marketing: Oversee the marketing department to enhance brand awareness, engagement, and outreach. Monitor marketing strategies and campaigns to ensure they align with the organizational mission and goals.Human Resources: Supervise the HR department to ensure effective talent acquisition, development, and retention. Foster a positive workplace culture and ensure compliance with labor laws and regulations.Information Technology: Oversee IT operations to ensure the security, availability, and reliability of the organization's technology infrastructure. Promote the use of technology to streamline operations and improve efficiency.Budgeting and Financial Oversight: Develop and manage departmental budgets, ensuring cost-effectiveness and financial sustainability. Monitor financial performance and implement corrective actions as needed.Resource Allocation: Optimize the allocation of resources across departments to ensure operational efficiency. Evaluate and manage contracts, vendors, and partnerships to maximize value for the organization.Reporting and Communication: Provide regular reports to the COO on departmental performance, challenges, and opportunities. Ensure effective communication and collaboration across departments to achieve organizational goals.Team Development: Foster a culture of continuous learning and professional development. Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.Change Management: Lead organizational change initiatives to improve efficiency and adapt to industry trends. Promote a culture of innovation and continuous improvement.Safety and Security Oversight: Develop and implement emergency preparedness plans, including active shooter protocols and other safety measures. Ensure compliance with safety regulations and best practices to protect employees and organizational assets. Conduct regular safety audits and drills to ensure readiness and adherence to safety protocols.Assist the Chief Operating Officer in other tasks as assigned.Supervisory Responsibilities : Supervises one or more employees. Oversees Marketing, IT, Human Resources, and Operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience : Bachelor’s degree in Business Administration or Business Management preferred and/or four or more years related experience and/or training. Experience in developing budgets and business plans.Commitment Skills : Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure and be adept at multitasking while maintaining accountability for complete and timely work performance. Demonstrates strong organizational, project management, and problem-solving skills.Communication Skills : Outstanding communication and people skills needed to interact and coordinate with staff across different departments. Superior negotiation skills for both internal and external purposes.Language Skills : Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors. Bilingual (fluent in Spanish) is preferred.Mathematical Skills : Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning Ability : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer Skills : To perform this job successfully, an individual should have knowledge of Property Management Software; Database software; Internet software; Excel; Outlook; and Word.Professional Licenses, Certificates, Registrations : Valid Michigan Driver’s License; Project Management Certification preferred; SHRM-CP/SCP or similar HR professional accreditation preferred.Other Skills and Abilities : Masterful organizational and leadership skills, backed by previous professional success.Other Qualifications : Must be willing to work occasional evenings and weekends as needed to complete the requirements of the position. Must be able to travel as required for the position.Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.Competencies : To perform the job successfully, an individual should demonstrate the following competencies:Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources wisely.Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.Technology Leadership - Leverages technology for improved efficiency and growth; Tracks emerging technologies; Determines organizational implications of major technology trends; Assesses risks and benefits of adopting new technologies; Addresses implementation and change management issues.Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills; Fosters cooperation; Defines team roles and responsibilities; Supports group problem-solving; Acknowledges team accomplishments.Financial Responsibility - Understands financial targets and budget goals; Incorporates financial analysis into strategic decisions; Implements operating budget flexibly to address changing priorities; Creates sound business cases to support expenditures; Promotes conservation of organizational resources.Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.General Competency : To contribute to the Dwelling Place mission, each employee must possess skills beyond the technical requirements for the position. An employee must also demonstrate the ability and capacity to work with others in a manner that fosters trust, cooperation, and a positive team esprit de corps. Dwelling Place expects each employee to maintain high ethical standards in their interactions with customers, other staff, vendors, and the public generally. Dwelling Place employees are also expected to be dependable, to be respectful of others, to use sound judgment, to seek out new opportunities for learning and to communicate effectively with others.Employees must abide by all Dwelling Place policies including but not limited to the Dwelling Place Code of Ethics and personnel policies.
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Director of OperationsDepartment:
OperationsReports To:
Chief Operating OfficerFLSA Status:
ExemptApproved By:
Chief Operating OfficerApproved Date:
July 10, 2024Summary : Reviews, analyzes, and evaluates organization operations, procedures, and policies while working closely with COO to develop and implement plans that usher in new levels of productivity and success for the organization. Directs the coordination of processes across departments to maximize impact and optimize efficiency including but not limited to employee training, cross-departmental communication, and implementing new organizational procedures. Implements policies and procedures that will improve day-to-day operations and coordinates the activities of the organization in support of policies, goals, and objectives established by the Chief Executive Officer and the Board of Directors by performing the following duties personally or through directly supervised or other staff.Essential Duties and Responsibilities
include the following. Other duties may be assigned:Develop and Implement Strategies: Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key success indicators. Devise strategies for ensuring the growth of programs organization-wide and implement process improvements to maximize output and minimize costs.Policy and Procedure Development: Ensure the development, monitoring, and implementation of business plans for existing and new lines of business. Analyze current operational processes and performance, recommending solutions for improvement where necessary while adhering to the organization’s policies and standards, and ensure that laws and regulations are being followed.Grant Management: Oversee the grant management system and work across departments to ensure timely and accurate submissions of reports and proposals.Marketing: Oversee the marketing department to enhance brand awareness, engagement, and outreach. Monitor marketing strategies and campaigns to ensure they align with the organizational mission and goals.Human Resources: Supervise the HR department to ensure effective talent acquisition, development, and retention. Foster a positive workplace culture and ensure compliance with labor laws and regulations.Information Technology: Oversee IT operations to ensure the security, availability, and reliability of the organization's technology infrastructure. Promote the use of technology to streamline operations and improve efficiency.Budgeting and Financial Oversight: Develop and manage departmental budgets, ensuring cost-effectiveness and financial sustainability. Monitor financial performance and implement corrective actions as needed.Resource Allocation: Optimize the allocation of resources across departments to ensure operational efficiency. Evaluate and manage contracts, vendors, and partnerships to maximize value for the organization.Reporting and Communication: Provide regular reports to the COO on departmental performance, challenges, and opportunities. Ensure effective communication and collaboration across departments to achieve organizational goals.Team Development: Foster a culture of continuous learning and professional development. Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.Change Management: Lead organizational change initiatives to improve efficiency and adapt to industry trends. Promote a culture of innovation and continuous improvement.Safety and Security Oversight: Develop and implement emergency preparedness plans, including active shooter protocols and other safety measures. Ensure compliance with safety regulations and best practices to protect employees and organizational assets. Conduct regular safety audits and drills to ensure readiness and adherence to safety protocols.Assist the Chief Operating Officer in other tasks as assigned.Supervisory Responsibilities : Supervises one or more employees. Oversees Marketing, IT, Human Resources, and Operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience : Bachelor’s degree in Business Administration or Business Management preferred and/or four or more years related experience and/or training. Experience in developing budgets and business plans.Commitment Skills : Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure and be adept at multitasking while maintaining accountability for complete and timely work performance. Demonstrates strong organizational, project management, and problem-solving skills.Communication Skills : Outstanding communication and people skills needed to interact and coordinate with staff across different departments. Superior negotiation skills for both internal and external purposes.Language Skills : Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors. Bilingual (fluent in Spanish) is preferred.Mathematical Skills : Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning Ability : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer Skills : To perform this job successfully, an individual should have knowledge of Property Management Software; Database software; Internet software; Excel; Outlook; and Word.Professional Licenses, Certificates, Registrations : Valid Michigan Driver’s License; Project Management Certification preferred; SHRM-CP/SCP or similar HR professional accreditation preferred.Other Skills and Abilities : Masterful organizational and leadership skills, backed by previous professional success.Other Qualifications : Must be willing to work occasional evenings and weekends as needed to complete the requirements of the position. Must be able to travel as required for the position.Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.Competencies : To perform the job successfully, an individual should demonstrate the following competencies:Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources wisely.Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.Technology Leadership - Leverages technology for improved efficiency and growth; Tracks emerging technologies; Determines organizational implications of major technology trends; Assesses risks and benefits of adopting new technologies; Addresses implementation and change management issues.Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills; Fosters cooperation; Defines team roles and responsibilities; Supports group problem-solving; Acknowledges team accomplishments.Financial Responsibility - Understands financial targets and budget goals; Incorporates financial analysis into strategic decisions; Implements operating budget flexibly to address changing priorities; Creates sound business cases to support expenditures; Promotes conservation of organizational resources.Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.General Competency : To contribute to the Dwelling Place mission, each employee must possess skills beyond the technical requirements for the position. An employee must also demonstrate the ability and capacity to work with others in a manner that fosters trust, cooperation, and a positive team esprit de corps. Dwelling Place expects each employee to maintain high ethical standards in their interactions with customers, other staff, vendors, and the public generally. Dwelling Place employees are also expected to be dependable, to be respectful of others, to use sound judgment, to seek out new opportunities for learning and to communicate effectively with others.Employees must abide by all Dwelling Place policies including but not limited to the Dwelling Place Code of Ethics and personnel policies.
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