World Class Automotive Organization
Brand Specialist Receptionist/BDC Professional
World Class Automotive Organization, Dallas, Texas, United States, 75215
Planet Lincoln Dallas Love Field - Brand Specialist Receptionist/BDC Professional
Planet Lincoln Dallas Love Field is a progressive, luxury centric, growing dealership focused on a premium customer experience. At Planet Lincoln Dallas Love Field, we offer a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels. We offer guaranteed paid with training.
Full Job Description
We are looking for an enthusiastic Automotive receptionist/ BDC representative to join our growing dealership's professional team. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as a director of first impressions to our customers. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.
Responsibilities
Answering inbound phone calls in a timely manner
Complete assigned customer service-related outbound calls
Greeting and ensuring every customer is checked in
Respond quickly to internet, phone and live chat inquiries
Project a friendly and helpful demeanor while handling all guest inquires with 100% guest satisfaction
Identify sales leads among new and existing customers
Direct non-sales call to the correct department or staff member
Maintain follow-ups with potential prospects not ready to make an appointment, no-shows, and visited our showroom
Gather customer details and comments in our system
Generate appointments by means of proactive outbound/inbound prospecting and follow lead activity management to qualify and market to potential customers
Provide customers with thorough, up-to-date knowledge of product/inventory information
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Meet and exceed DAILY, WEEKLY, AND MONTHLY goals
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Ability to multitask
Highly organized
What We Offer
5-day work week, an outstanding pay plan, excellent management support, advancement potential and true work/life balance.
Medical, Dental, Vision, Life, Disability insurance options
401K Plan
Vacation and Sick time
Professional Growth and Development Opportunities
Paid Training
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Planet Lincoln Dallas Love Field is a progressive, luxury centric, growing dealership focused on a premium customer experience. At Planet Lincoln Dallas Love Field, we offer a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels. We offer guaranteed paid with training.
Full Job Description
We are looking for an enthusiastic Automotive receptionist/ BDC representative to join our growing dealership's professional team. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as a director of first impressions to our customers. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.
Responsibilities
Answering inbound phone calls in a timely manner
Complete assigned customer service-related outbound calls
Greeting and ensuring every customer is checked in
Respond quickly to internet, phone and live chat inquiries
Project a friendly and helpful demeanor while handling all guest inquires with 100% guest satisfaction
Identify sales leads among new and existing customers
Direct non-sales call to the correct department or staff member
Maintain follow-ups with potential prospects not ready to make an appointment, no-shows, and visited our showroom
Gather customer details and comments in our system
Generate appointments by means of proactive outbound/inbound prospecting and follow lead activity management to qualify and market to potential customers
Provide customers with thorough, up-to-date knowledge of product/inventory information
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Meet and exceed DAILY, WEEKLY, AND MONTHLY goals
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Ability to multitask
Highly organized
What We Offer
5-day work week, an outstanding pay plan, excellent management support, advancement potential and true work/life balance.
Medical, Dental, Vision, Life, Disability insurance options
401K Plan
Vacation and Sick time
Professional Growth and Development Opportunities
Paid Training
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr