Belcan Corporation
Network Operations Center (NOC) Integrated Monitoring Technician
Belcan Corporation, Washington, District of Columbia, us, 20022
Belcan Government Solutions has a job for you
Job DetailsInformation Technology Network Operations Center (NOC) Integrated Monitoring TechnicianWashington, DCPosted: 7/31/2024Job ID#: 18054903Job Category: Information TechnologyPosition Type: Time & Materials Job Summary:
A Network Operations Center (NOC) Integrated Monitoring Technician job in Washington, DC is currently available through Belcan Government Solutions at one of our key Federal civilian clients. To be considered for this role, you will have an Associate's degree in Information Technology or relevant area and a minimum of two years of relevant experience in network monitoring.Additional info: THIRD SHIFT/OVERNIGHT - 100% ONSITE (10:30 PM - 6:30 AM)Job Duties:
Support all aspects of IT Infrastructure monitoring by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the IT Service Management system.Provide shift support-based work, providing 24x7x365 coverage and support at the client site.Conduct continuous monitoring, analysis, and reporting activities of network infrastructure and systems for performance, availability, and potential issues.Monitor systems and applications event logs for non-critical and/or critical warnings and alerts.Act as the first alert responder for incidents identified by SolarWinds or Dynatrace monitoring tools.Gather all applicable data for analytics and document work efforts in incident tickets and periodic reporting.Escalate critical issues and major incidents to appropriate teams and management as needed.Coordinate with Network Security Operations Center (NSOC) for integrated monitoring of networks/systems status.Collaborate closely with NSOC in responding to alerts related to IT security.Utilize NSOC checklist for IT security-related alerts.Escalate issue to NSOC when unable to resolve IT security alerts.Communicate effectively with internal and external stakeholders.Coordinate communication to customers and all other stakeholders as directed.Required Qualifications:
Must possess the ability to clear Public Trust.Associate's degree in Information Technology or relevant area.Minimum of two years of relevant experience in network monitoring.General knowledge of operating systems, networks, databases, and web applications.General knowledge of Microsoft Office 365 applications including MS Teams.Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations.Write and document clear technical procedures.Hands-on experience with monitoring networks/systems, in-depth analytics skills to interpret tool alarms, and reporting capabilities to communicate to leadership the impacts on operations and agency mission caused by network and system disruptions.Strong understanding of network infrastructure, protocols, and technologies (e.g., TCP/IP, routing, switching, firewalls).Hands-on experience with SolarWinds and Dynatrace networks/applications monitoring tools and ServiceNow incident management system.Ability to work effectively under pressure and manage multiple tasks concurrently.Preferred Qualifications & Skills:
Strong background and experience with SolarWinds and Dynatrace monitoring tools.Experience with ServiceNow ticketing system.Certifications such as CCNA, CompTIA A+, CompTIA Network+, or equivalent.Compensation:
We provide a competitive pay and benefits package. This position is offering a salary range of $65,000 - $70,000. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. EOE/F/M/Disabled/Veteran www.belcan.comJob Requirements
Minimum Security Clearance: Public Trust
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Job DetailsInformation Technology Network Operations Center (NOC) Integrated Monitoring TechnicianWashington, DCPosted: 7/31/2024Job ID#: 18054903Job Category: Information TechnologyPosition Type: Time & Materials Job Summary:
A Network Operations Center (NOC) Integrated Monitoring Technician job in Washington, DC is currently available through Belcan Government Solutions at one of our key Federal civilian clients. To be considered for this role, you will have an Associate's degree in Information Technology or relevant area and a minimum of two years of relevant experience in network monitoring.Additional info: THIRD SHIFT/OVERNIGHT - 100% ONSITE (10:30 PM - 6:30 AM)Job Duties:
Support all aspects of IT Infrastructure monitoring by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the IT Service Management system.Provide shift support-based work, providing 24x7x365 coverage and support at the client site.Conduct continuous monitoring, analysis, and reporting activities of network infrastructure and systems for performance, availability, and potential issues.Monitor systems and applications event logs for non-critical and/or critical warnings and alerts.Act as the first alert responder for incidents identified by SolarWinds or Dynatrace monitoring tools.Gather all applicable data for analytics and document work efforts in incident tickets and periodic reporting.Escalate critical issues and major incidents to appropriate teams and management as needed.Coordinate with Network Security Operations Center (NSOC) for integrated monitoring of networks/systems status.Collaborate closely with NSOC in responding to alerts related to IT security.Utilize NSOC checklist for IT security-related alerts.Escalate issue to NSOC when unable to resolve IT security alerts.Communicate effectively with internal and external stakeholders.Coordinate communication to customers and all other stakeholders as directed.Required Qualifications:
Must possess the ability to clear Public Trust.Associate's degree in Information Technology or relevant area.Minimum of two years of relevant experience in network monitoring.General knowledge of operating systems, networks, databases, and web applications.General knowledge of Microsoft Office 365 applications including MS Teams.Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations.Write and document clear technical procedures.Hands-on experience with monitoring networks/systems, in-depth analytics skills to interpret tool alarms, and reporting capabilities to communicate to leadership the impacts on operations and agency mission caused by network and system disruptions.Strong understanding of network infrastructure, protocols, and technologies (e.g., TCP/IP, routing, switching, firewalls).Hands-on experience with SolarWinds and Dynatrace networks/applications monitoring tools and ServiceNow incident management system.Ability to work effectively under pressure and manage multiple tasks concurrently.Preferred Qualifications & Skills:
Strong background and experience with SolarWinds and Dynatrace monitoring tools.Experience with ServiceNow ticketing system.Certifications such as CCNA, CompTIA A+, CompTIA Network+, or equivalent.Compensation:
We provide a competitive pay and benefits package. This position is offering a salary range of $65,000 - $70,000. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. EOE/F/M/Disabled/Veteran www.belcan.comJob Requirements
Minimum Security Clearance: Public Trust
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