Midland Credit Management, Inc.
Relationship Manager
Midland Credit Management, Inc., San Diego, California, United States, 92189
Starting Compensation
Annual Salary: $71,500.00 - $92,999.00 (Amount based on office location, relevant experience, skills, and competencies)
If you are wondering why you should work for us, here is something to help you decide:
Pay and Bonuses:
Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.
Career Progression:
Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition:
We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance:
Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance:
Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities:
Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings:
Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support:
Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building:
Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance:
Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
About the Job
The Relationship Manager role is with our Post-Purchase/Media Department. This individual fosters relationships with internal and external partners to drive organizational success, analyzes initiatives, manages existing programs, executes on department priorities, measures against performance goals, and ensures a culture of compliance and consumer treatment in line with company values. They will be responsible for working directly with MCM’s third party partners and internal departments including Business Development, Legal Outsourcing, Inventory Management and ICPMO. The Relationship Manager will be partnering with global internal stakeholders to provide real time updates on project development and business functions. They will be analyzing/presenting data to influence process improvements and IT development. Responsibilities include:
Manage 3rd party relationships with external issuers.
Oversee a global team that is responsible for accurate transactional execution.
Create and maintain the monitoring of reports and analytical tools to ensure accuracy, identify trends/issues/opportunities.
Work closely with members of the team and other departments to communicate ongoing results and suggested strategy changes.
Identify areas of improvement with external issuers and/or internal stakeholders.
Conduct root cause analysis and present on proposed solutions while considering associated benefits, costs, and risks.
Manage limited scope projects related to process improvements.
Ensure processes are well documented and up to date.
REQUIREMENTS
EDUCATION:
Bachelor's
EXPERIENCE:
1 - 3 years of experience in a project or process management role, operations management, management consulting, or equivalent education and experience.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
Strong proficiency in MS Office (particularly Excel).
Program or relationship management skills, collaboration skills, problem-solving skills, critical thinking skills, and analytical skills.
Experience using Salesforce.
PREFERRED QUALIFICATIONS
EDUCATION:
Master's Advanced
EXPERIENCE:
1 - 3 years of experience in financial services or Vendor/Program management.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
Familiarity with SAS/SQL or other data querying tools.
Advanced proficiency in MS Office (particularly Excel).
Admin level experience with Salesforce.
Comfort with public speaking and representing corporate interests.
Ability to solve complex problems.
#LI-MCM
About Us
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.
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Annual Salary: $71,500.00 - $92,999.00 (Amount based on office location, relevant experience, skills, and competencies)
If you are wondering why you should work for us, here is something to help you decide:
Pay and Bonuses:
Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.
Career Progression:
Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition:
We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance:
Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance:
Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities:
Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings:
Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support:
Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building:
Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance:
Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
About the Job
The Relationship Manager role is with our Post-Purchase/Media Department. This individual fosters relationships with internal and external partners to drive organizational success, analyzes initiatives, manages existing programs, executes on department priorities, measures against performance goals, and ensures a culture of compliance and consumer treatment in line with company values. They will be responsible for working directly with MCM’s third party partners and internal departments including Business Development, Legal Outsourcing, Inventory Management and ICPMO. The Relationship Manager will be partnering with global internal stakeholders to provide real time updates on project development and business functions. They will be analyzing/presenting data to influence process improvements and IT development. Responsibilities include:
Manage 3rd party relationships with external issuers.
Oversee a global team that is responsible for accurate transactional execution.
Create and maintain the monitoring of reports and analytical tools to ensure accuracy, identify trends/issues/opportunities.
Work closely with members of the team and other departments to communicate ongoing results and suggested strategy changes.
Identify areas of improvement with external issuers and/or internal stakeholders.
Conduct root cause analysis and present on proposed solutions while considering associated benefits, costs, and risks.
Manage limited scope projects related to process improvements.
Ensure processes are well documented and up to date.
REQUIREMENTS
EDUCATION:
Bachelor's
EXPERIENCE:
1 - 3 years of experience in a project or process management role, operations management, management consulting, or equivalent education and experience.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
Strong proficiency in MS Office (particularly Excel).
Program or relationship management skills, collaboration skills, problem-solving skills, critical thinking skills, and analytical skills.
Experience using Salesforce.
PREFERRED QUALIFICATIONS
EDUCATION:
Master's Advanced
EXPERIENCE:
1 - 3 years of experience in financial services or Vendor/Program management.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
Familiarity with SAS/SQL or other data querying tools.
Advanced proficiency in MS Office (particularly Excel).
Admin level experience with Salesforce.
Comfort with public speaking and representing corporate interests.
Ability to solve complex problems.
#LI-MCM
About Us
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.
#J-18808-Ljbffr