Assistant Manager, In-Store Experience (Fixed-Term)

**Auxiliary Services**At USC Auxiliary Services, our mission is to create the best USC experience for our students, faculty, staff, visitors and community members, as we provide services across our six business units (Hospitality, Housing, Transportation, Bookstores, USC Hotel and the Los Angeles Memorial Coliseum). Auxiliary Services works diligently to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USCs core values. Our team is comprised of some of the very best people in our industries, with diverse backgrounds and experiences, who come together to provide the best products and best service for all Trojans.**Assistant Manager, In-Store Experience (Fixed-Term)**Auxiliary Services Auxiliary Services Los Angeles, CaliforniaPlease review the page for more details regarding your rights and obligations as a job candidate.**USC Auxiliary Services**, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in ***Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion***.We are seeking an **Assistant Manager, In-Store Experience (Fixed-Term)** to join our rapidly growing team.**The Opportunity:**We are in need of a knowledgeable, communicative, and driven Assistant Manager. As a leader of our team, you will use your skill set and experience to help us continue to grow our retail operation and improve our guest experience. We are committed to providing exceptional customer service, and that will include you!**The Accountabilities:*** Understand and utilize the discipline of 5 Steps of Leadership:+ Set clear expectations+ Train & Develop in both a formal and day to day capacity+ Provide timely feedback to create accountability+ Be consistent to develop disciplines+ Reward & Recognize using formal programs as well as day to day coaching.* Set SMART goals and coach behaviors to achieve them. Leverage performance management tools to enhance morale and drive results. Achieve results in the role of Sales Manager.* Establish a schedule to meet the needs of the business utilizing Sales and KPIs.* Recruit, retain, and develop a diverse range of talented people.* Create a positive work environment.* Partner in the development of strategy and help to translate it into specific priorities, objectives, and action plans.* Manage time, projects, processes, and resources to produce desired outcomes.* Uphold all company policies as outlined in the Standard Operating Procedures.* Ability to communicate effectively with all levels, even under pressure.* Provide customer service to students, faculty, staff, and external customers. Coordinate with other departments as needed. Resolve difficult customer problems. Inform manager of customer issues, suggestions, or requests. Offer suggestions to improve the operations of the department. Maintain friendly, helpful demeanor.* Communicate with buyers or vendors to ensure that inventory levels are maintained at a suitable level. Ensure that new stock or supplies are shelved or stored appropriately. Arrange for the return of items that are unsold or overstocked. Participate in and ensures accuracy of physical inventory.* May open or close department. Ensure that department is neat and orderly. Create sales displays to attract customers.* Perform staff-level work during peak demand hours or understaffed situations as needed. May assist in answering phones and providing information or transferring calls to the appropriate party or department. Operates department computers and/or University information system terminals.* Assist with planning and coordination of special Bookstore or University events and supervision of staff during events.* Maintain a thorough understanding of all Bookstore and University policies and procedures as well as applicable government and industry standards. Ensure adherence to these policies.* Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.**The Qualifiers:*** Education: Associates Degree* Experience: 2 years.* Expertise:+ Supervisory experience in high-volume retail environment.+ Demonstrated customer service and interpersonal skills.+ Ability to supervise, train, coach, and counsel employees.+ Knowledge of marketing strategies and budget management.+ Proficiency in metrics using available tools and critical thinking Mystery Shops, Retail Math (Sales Comp, ADS, UPT, AUR), Productivity (Sales per Employee Hour, Units per Hour processed) and Controllable Expenses (shrink and payroll).+ Must maintain a professional appearance and adhere to USC Auxiliary Services grooming guidelines.+ Demonstrates strong communication skills, both oral and written, as well as listening strengths+ Experienced with business knowledge skills inclusive of performance reporting and interpretation, fiscal responsibility/budget management, merchandise planning competencies+ Demonstrated high level of business acumen and clear understanding of behaviors that drive Sales & KPIs. Ability to adopt and facilitate tools and programs to support these objectives.**What We Prefer**:* Bachelors Degree or equivalent management experience, retail math, and business strategy development.* 3 years of experience in a high-volume, fast-paced retail environment.* Experience coaching, directing, and training employees.**The Trojan Family Rewards:**We pride ourselves in creating the *BEST USC EXPERIENCE*, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit .This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.FIGHT ON!Minimum Education: Associate's degree, Combined experience/education as substitute for minimum education Minimum Experience: 2 years, Combined education/experience as substitute for minimum experience Minimum Field of Expertise: Supervisory or lead experience in related fieldREQ20111680 Posted Date: 01/26/2022 **Job matching**With just one click and a connection to LinkedIn, we can connect you with jobs that match your work experience.