University of Southern California
Campus Welcome Services Lead (12 Month Fixed-Term)
University of Southern California, Los Angeles, California, United States, 90079
Campus Welcome Services Lead (12 Month Fixed-Term)
Auxiliary ServicesLos Angeles, CaliforniaUSC Auxiliary Services , one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.We are seeking a
Campus Welcome Services Lead (12 Month Fixed-Term)
to join our rapidly growing team.The Opportunity:
Our Campus Welcome Services Lead coordinates and monitors guest-service booth operations to ensure best quality practices are met daily. Performs and supervises guest-service work in a fast-paced environment, ensuring guest needs are met in accordance with industry best practices. Develops and maintains open, positive, effective, and constant communication with university guests.The Accountabilities:
Trains, supervises, coaches, and counsels guest service employees. Resolves employee issues, escalating to senior leadership as necessary.Ensures department adherence to all applicable safety and loss-prevention procedures and best practices.Follows up on work orders and resolves any complications efficiently and on time.Successfully completes all required administrative functions in a timely manner.Demonstrates university's unifying values to achieve personal goals while benefiting employees and the university.Performs other related duties as assigned or requested.The Qualifiers:
Minimum Education: High school or equivalent.Minimum Experience: 3 years, including 2 years in customer service and 1 year in a management role.Minimum Expertise: Proven knowledge of parking operating procedures and excellent communication skills.Valid CA driver's license required.What We Prefer:
Preferred Education: Bachelor's degree.Preferred Experience: 5 years in customer service.Field of Expertise: Experience with special events.Other Job Factors:
May be required to work weekends, evenings, and/or holidays.Must possess the ability to walk to and from work site while carrying departmental supplies and materials.The Trojan Family Rewards:
We pride ourselves in creating the
BEST USC EXPERIENCE , and that begins with our employees! For more information please visit
http://benefits.usc.edu .As an equal opportunity employer, USC values and promotes diversity, equity and inclusion in the workplace.The hourly rate for this position is $23.00.REQ20153179
Posted Date: 08/07/2024
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Auxiliary ServicesLos Angeles, CaliforniaUSC Auxiliary Services , one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.We are seeking a
Campus Welcome Services Lead (12 Month Fixed-Term)
to join our rapidly growing team.The Opportunity:
Our Campus Welcome Services Lead coordinates and monitors guest-service booth operations to ensure best quality practices are met daily. Performs and supervises guest-service work in a fast-paced environment, ensuring guest needs are met in accordance with industry best practices. Develops and maintains open, positive, effective, and constant communication with university guests.The Accountabilities:
Trains, supervises, coaches, and counsels guest service employees. Resolves employee issues, escalating to senior leadership as necessary.Ensures department adherence to all applicable safety and loss-prevention procedures and best practices.Follows up on work orders and resolves any complications efficiently and on time.Successfully completes all required administrative functions in a timely manner.Demonstrates university's unifying values to achieve personal goals while benefiting employees and the university.Performs other related duties as assigned or requested.The Qualifiers:
Minimum Education: High school or equivalent.Minimum Experience: 3 years, including 2 years in customer service and 1 year in a management role.Minimum Expertise: Proven knowledge of parking operating procedures and excellent communication skills.Valid CA driver's license required.What We Prefer:
Preferred Education: Bachelor's degree.Preferred Experience: 5 years in customer service.Field of Expertise: Experience with special events.Other Job Factors:
May be required to work weekends, evenings, and/or holidays.Must possess the ability to walk to and from work site while carrying departmental supplies and materials.The Trojan Family Rewards:
We pride ourselves in creating the
BEST USC EXPERIENCE , and that begins with our employees! For more information please visit
http://benefits.usc.edu .As an equal opportunity employer, USC values and promotes diversity, equity and inclusion in the workplace.The hourly rate for this position is $23.00.REQ20153179
Posted Date: 08/07/2024
#J-18808-Ljbffr