Jackson Healthcare Government Services
Contract Services Manager
Jackson Healthcare Government Services, New York, New York, us, 10261
The Contract Services Manager (CM) is the onsite point of contact (POC) for the personnel staffing contract with IHSC at the facility level. The CM establishes and maintains a strong and positive working relationship with the on-site Government Technical Monitors (GTM). The CM performs personnel and Human Resources related functions to include providing direct supervision to all contract personnel. The CM works closely with the GTM to ensure Contract staff orientation, training, and competency assessments are completed. On a daily basis, the CM plans, schedules, assigns, and directs contract staff in accordance with the contract and mission requirements.REQUIRED EDUCATION AND EXPERIENCE**Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education**1. Bachelor's Degree, from an accredited school reviewed by the Department of Education, inNursing, Health Care Administration, Public Health or a related field.2. Minimum three (3) years of supervisory experience in a complex health care setting as anadministrator with strong business and management skills.REQURED LICENSURE/CERTIFICATION1. This position does not require privileging by IHSC.2. Maintains BLS for Healthcare Providers® certification through the American HeartAssociation®
ATTRIBUTES AND PROFESSIONAL QUALITIES1. Strong oral and written communication skills.2. Excellent interpersonal skills.3. Critical thinking and organizational skills4. Cultural competency.5. Integrity and honesty.6. Verbal and written proficiency in Spanish (preferred, not required).7. Experience in a detention/correctional or residential healthcare setting (preferred, notrequired).REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES1. Knowledge of a broad range of concepts related to effective supervision, staff administrationand Human Recourses.2. Ability to effectively schedule, manage and team-build with a multidisciplinary workforce.3. Knowledge of staff development and basic adult learner teaching skills.4. Knowledge of the licensing and certification requirements for the professional disciplinesoperating in the clinic, in the state in which the duty station is located.5. Ability to work in a multi-cultural and multi-lingual environment.6. Ability to adapt to sudden changes in schedules and flexibility in work requirements.7. Ability to communicate proficiently in English (verbal and written) in order to developpositive rapport with co-workers and other stakeholders.8. Ability to establish and maintain positive working relationships in a multidisciplinaryenvironment.9. Ability to navigate in an electronic work environment including electronic health records,web-based training and communications.10. Knowledge of and functional proficiency in common Microsoft Office programs, specificallyMicrosoft Word, Excel, Outlook and SharePoint.11. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patientmedical records and information as well as Personally Identifiable Information (PII).MAJOR DUTIES AND RESPONSIBILITIES1. As Key Personnel, provides a broad range of front-line supervision and management to allVendor staff under their purview.2. Plans, schedules, assigns, and directs contract staff.3. Coordinates and conducts site visits for staff candidates.4. Performs personnel and Human Resources related functions.5. Completes staff evaluations 90 days after hire and annually thereafter.6. Establishes and maintains a strong and positive working relationship with the on-siteGovernment Technical Monitors (GTM).7. Works closely with the GTM to ensure Contract staff orientation, training, and competencyassessments are completed with no interruptions to the daily operations.8. Produces reports regarding contractor productivity and monitors contractor compliance withIHSC policy for all contract staff at the site.9. Reviews identified patient records to assess adequacy of record keeping, and implementationof appropriate clinical guidelines and policy compliance.10. Meets regularly with government technical monitors to ensure coordination and collaborationof staffing.11. Ensures discipline Specific clinical and administrative in-services are provided for contractstaff in accordance with agency policies and accreditation standards.12. Leads or delegates the orientation and training within licensing scope and in accordance withagency policy, of new contract personnel to protocols, requirements, and the specifics of the patient population.13. Serves as a team member for analyzing established protocol practices and identifying areasfor improvement.14. Participates with developing recommendations for improved efficiency of patient care.15. Assists with program/project design activities, strategy development, problem resolution, andproject implementation.12. Performs record keeping functions in accordance with program policies and position.13. Maintains functional proficiency and ease of use utilizing agency's electronic health records. 14. Completes all initial, annual and ad hoc training as required/assigned.15. Maintains patient confidentiality, and confidentiality of medical records, in compliance withthe Privacy Act and HIPAA regulations in all work activities.16. Adheres to and maintains awareness of: IHSC Policies, Procedures, Directives, OperationalMemoranda and accreditation standards as prescribed by ICE/IHSC.17. Adheres to and participates in: IHSC's Safety, Prevention, Infection and Control, QualityImprovement, Patient Education and other programs and collateral duties as appropriate to position.18. Attends and participates in general, medical, and clinical staff meetings.DUTY HOURS/ ON-CALL REQUIREMENTS1. IHSC operates 24/7/365; this position is required to respond during an emergency activation. 2. This full-time position, or designee vendor equivalent, is required to be availabletelephonically to respond to the local GTM during non-duty hours.3. This full-time position may require availability during evenings, nights, weekends andholidays sufficient to meet the needs of contact staff.SECURITY REQUIREMENTS1. The Department of Homeland Security's Personnel Security Unit (PSU) must render anInitial Preliminary Favorable Fitness Determination to be considered a qualified candidate.2. A Complete Favorable Fitness Determination must be rendered by PSU upon completion ofinitial, and between, subsequent background investigations to meet the requirements of this position.PHYSICAL DEMANDS1. The work requires some physical exertion, such as long periods of standing; walking or joggingunaided over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping,stretching, reaching, or similar activities; or recurring lifting of moderately heavy patients or equipment.2. The work may require specific, but common, physical characteristics and abilities, such as agilityand dexterity, visual, and hearing capabilities.3. Must be able to respond to any medical emergency in the facility, via foot, within fourminutes and perform CPR/emergency care standing or kneeling.4. Must have the ability to assist sick, injured, or aging detainees or staff exiting the buildingduring an emergency.
SUPERVISORY CONTROLSThis is a contract position and supervisory controls will be set forth by the contract vendor. Technical oversight will be provided by the Health Operations Unit (HOU) Government Technical Monitors (GTM).
Overview
Jackson Healthcare Government Services is an innovator in the delivery of healthcare workforce solutions across the nation, leading the way as a comprehensive healthcare professional and support staffing, technology and program management partner to federal, state and municipal government agencies of all types and sizes.
EEO Statement
Jackson Healthcare is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
ATTRIBUTES AND PROFESSIONAL QUALITIES1. Strong oral and written communication skills.2. Excellent interpersonal skills.3. Critical thinking and organizational skills4. Cultural competency.5. Integrity and honesty.6. Verbal and written proficiency in Spanish (preferred, not required).7. Experience in a detention/correctional or residential healthcare setting (preferred, notrequired).REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES1. Knowledge of a broad range of concepts related to effective supervision, staff administrationand Human Recourses.2. Ability to effectively schedule, manage and team-build with a multidisciplinary workforce.3. Knowledge of staff development and basic adult learner teaching skills.4. Knowledge of the licensing and certification requirements for the professional disciplinesoperating in the clinic, in the state in which the duty station is located.5. Ability to work in a multi-cultural and multi-lingual environment.6. Ability to adapt to sudden changes in schedules and flexibility in work requirements.7. Ability to communicate proficiently in English (verbal and written) in order to developpositive rapport with co-workers and other stakeholders.8. Ability to establish and maintain positive working relationships in a multidisciplinaryenvironment.9. Ability to navigate in an electronic work environment including electronic health records,web-based training and communications.10. Knowledge of and functional proficiency in common Microsoft Office programs, specificallyMicrosoft Word, Excel, Outlook and SharePoint.11. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patientmedical records and information as well as Personally Identifiable Information (PII).MAJOR DUTIES AND RESPONSIBILITIES1. As Key Personnel, provides a broad range of front-line supervision and management to allVendor staff under their purview.2. Plans, schedules, assigns, and directs contract staff.3. Coordinates and conducts site visits for staff candidates.4. Performs personnel and Human Resources related functions.5. Completes staff evaluations 90 days after hire and annually thereafter.6. Establishes and maintains a strong and positive working relationship with the on-siteGovernment Technical Monitors (GTM).7. Works closely with the GTM to ensure Contract staff orientation, training, and competencyassessments are completed with no interruptions to the daily operations.8. Produces reports regarding contractor productivity and monitors contractor compliance withIHSC policy for all contract staff at the site.9. Reviews identified patient records to assess adequacy of record keeping, and implementationof appropriate clinical guidelines and policy compliance.10. Meets regularly with government technical monitors to ensure coordination and collaborationof staffing.11. Ensures discipline Specific clinical and administrative in-services are provided for contractstaff in accordance with agency policies and accreditation standards.12. Leads or delegates the orientation and training within licensing scope and in accordance withagency policy, of new contract personnel to protocols, requirements, and the specifics of the patient population.13. Serves as a team member for analyzing established protocol practices and identifying areasfor improvement.14. Participates with developing recommendations for improved efficiency of patient care.15. Assists with program/project design activities, strategy development, problem resolution, andproject implementation.12. Performs record keeping functions in accordance with program policies and position.13. Maintains functional proficiency and ease of use utilizing agency's electronic health records. 14. Completes all initial, annual and ad hoc training as required/assigned.15. Maintains patient confidentiality, and confidentiality of medical records, in compliance withthe Privacy Act and HIPAA regulations in all work activities.16. Adheres to and maintains awareness of: IHSC Policies, Procedures, Directives, OperationalMemoranda and accreditation standards as prescribed by ICE/IHSC.17. Adheres to and participates in: IHSC's Safety, Prevention, Infection and Control, QualityImprovement, Patient Education and other programs and collateral duties as appropriate to position.18. Attends and participates in general, medical, and clinical staff meetings.DUTY HOURS/ ON-CALL REQUIREMENTS1. IHSC operates 24/7/365; this position is required to respond during an emergency activation. 2. This full-time position, or designee vendor equivalent, is required to be availabletelephonically to respond to the local GTM during non-duty hours.3. This full-time position may require availability during evenings, nights, weekends andholidays sufficient to meet the needs of contact staff.SECURITY REQUIREMENTS1. The Department of Homeland Security's Personnel Security Unit (PSU) must render anInitial Preliminary Favorable Fitness Determination to be considered a qualified candidate.2. A Complete Favorable Fitness Determination must be rendered by PSU upon completion ofinitial, and between, subsequent background investigations to meet the requirements of this position.PHYSICAL DEMANDS1. The work requires some physical exertion, such as long periods of standing; walking or joggingunaided over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping,stretching, reaching, or similar activities; or recurring lifting of moderately heavy patients or equipment.2. The work may require specific, but common, physical characteristics and abilities, such as agilityand dexterity, visual, and hearing capabilities.3. Must be able to respond to any medical emergency in the facility, via foot, within fourminutes and perform CPR/emergency care standing or kneeling.4. Must have the ability to assist sick, injured, or aging detainees or staff exiting the buildingduring an emergency.
SUPERVISORY CONTROLSThis is a contract position and supervisory controls will be set forth by the contract vendor. Technical oversight will be provided by the Health Operations Unit (HOU) Government Technical Monitors (GTM).
Overview
Jackson Healthcare Government Services is an innovator in the delivery of healthcare workforce solutions across the nation, leading the way as a comprehensive healthcare professional and support staffing, technology and program management partner to federal, state and municipal government agencies of all types and sizes.
EEO Statement
Jackson Healthcare is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.