Munich Re
Client Operations Manager Lead
Munich Re, Wayne, PA
Client Operations Manager Lead Company HSB Location Wayne , United States
Client-facing expert that delivers business outcomes and operational excellence for the division's most strategic and high-potential client partners, while also working cross-functionally to drive forward key internal initiatives. Identifies, develops and proposes solutions to complex or non-standard opportunities that enable achievement of financial goals in a dynamic, layered business environment. A leader within the team, positioned to establish standards, guide and mentor team members, and represent Specialty Client Operations amongst various internal stakeholders.
Qualifications
Education and Experience:
Knowledge and Skills:
At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Client-facing expert that delivers business outcomes and operational excellence for the division's most strategic and high-potential client partners, while also working cross-functionally to drive forward key internal initiatives. Identifies, develops and proposes solutions to complex or non-standard opportunities that enable achievement of financial goals in a dynamic, layered business environment. A leader within the team, positioned to establish standards, guide and mentor team members, and represent Specialty Client Operations amongst various internal stakeholders.
Qualifications
Education and Experience:
- Bachelor's degree or equivalent work experience is required
- 7+ years of experience in the P&C industry is required
- 5+ years of Client facing experience required
- 3+ years of experience managing strategic and/or operational excellence initiatives required
- Process Excellence or Change Management designations preferred
- CPCU, MBA is preferred
Knowledge and Skills:
- Indirect leadership and influence with demonstrated ability to earn trust and respect among peers
- Solution-oriented with strong willingness and ambition to drive process change; ability to challenge authority and speak up
- Big picture thinking paired with attention to detail & delivery of outcomes
- Skilled in simplifying the complex
- Highly collaborative, with relationship building at all levels of the organization
- Strong knowledge of HSB products and ability to communicate and share that knowledge with external clients
- Understanding of the Specialty Markets/E&S distribution landscape, including complex distribution and risk transfer approaches
At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.