Real Time Resolutions, Inc.
Bankruptcy Analyst
Real Time Resolutions, Inc., Dallas, Texas, United States, 75215
SummaryThe Bankruptcy Analyst is responsible for maximizing recoveries of consumer accounts included in active or discharged bankruptcies.Essential Functions
Research and document bankruptcy case information in order to identify and pursue appropriation actions such as filing proofs of claim or facilitating objection to adverse treatment through referral to outside counselQuality ControlProcess and document correspondenceUpdate account information into company’s servicing systemMonitor assigned queue and follow up accordinglyFacilitate communication with debtor attorneys, bankruptcy trustees, or other parties via regular inbound or outbound callingPerform other duties and projects as assignedHandle a high volume of calls in a fast-paced environment and ensure customers are served in a timely mannerServes as primary point of contact for customers, maintains consistent communication with customer and makes required calls in a timely fashionAnswer inbound/outbound(dialer)callsQualifications and Skills
Bachelor’s degree preferred; equivalent combination of education and experience may be substituted in lieu of degree2-4 years of Mortgage or Bankruptcy experience highly preferredFluency in Spanish is highly preferredMust be able to pass a criminal background check, drug screen and credit check to client-required standardsAbility to interface with debtors, debtor attorneys, court personnel or other parties in a professional manner over the phone in order to drive resolutionsReview, comprehend and document bankruptcy court documents including bankruptcy schedules, bankruptcy plans and proofs of claimFollow procedural guidelines and take action based on analysis of bankruptcy caseEffectively communicate findings, issues and irregularities to management
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Research and document bankruptcy case information in order to identify and pursue appropriation actions such as filing proofs of claim or facilitating objection to adverse treatment through referral to outside counselQuality ControlProcess and document correspondenceUpdate account information into company’s servicing systemMonitor assigned queue and follow up accordinglyFacilitate communication with debtor attorneys, bankruptcy trustees, or other parties via regular inbound or outbound callingPerform other duties and projects as assignedHandle a high volume of calls in a fast-paced environment and ensure customers are served in a timely mannerServes as primary point of contact for customers, maintains consistent communication with customer and makes required calls in a timely fashionAnswer inbound/outbound(dialer)callsQualifications and Skills
Bachelor’s degree preferred; equivalent combination of education and experience may be substituted in lieu of degree2-4 years of Mortgage or Bankruptcy experience highly preferredFluency in Spanish is highly preferredMust be able to pass a criminal background check, drug screen and credit check to client-required standardsAbility to interface with debtors, debtor attorneys, court personnel or other parties in a professional manner over the phone in order to drive resolutionsReview, comprehend and document bankruptcy court documents including bankruptcy schedules, bankruptcy plans and proofs of claimFollow procedural guidelines and take action based on analysis of bankruptcy caseEffectively communicate findings, issues and irregularities to management
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