Live Nation
Box Office- Scoot Inn/Emo's
Live Nation, Austin, Texas, us, 78716
Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit
www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!WHAT THIS ROLE WILL DOFinancial / Cash HandlingEnsure compliance of Clubs & Theaters cash handling policies and proceduresBalancing and reconciling daily/nightly ticket salesAssist Manager/Supervisor in reconciliation of cash drawers and ticket stockAssist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicableAssist Manager/Supervisor in distributing accurate daily ticket counts to Artist RepresentativesAssisting Manager & Supervisor with internal Ticket Orders and ReportsWork with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.Customer ServicePrompt, courteous and knowledgeable customer service both in person and over the phoneFacilitate night of show Will Call & Guest List OperationsTroubleshooting night of show issues (Transfers, barcodes, account issues, etc.)Work with Guest Services/Operations on any ADA requirementsProviding knowledge of upcoming events & upgrades availableKnowledgeable on the events culture and genreProviding positive energyOther ResponsibilitiesDaily operations on Ticketmaster host system for sales and other tasks.Following opening and closing shift proceduresFollow standards and processes for ticket types, ancillary events and qualifiersMaintain call center phone system, and keep current all phone menus and calendars of eventsAssist in maintaining Box Office cleanlinessFollow dress code policy – business casualUpdating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)Collecting, storing and tracking Lost & Found as necessaryAssist Manager & Supervisor in any tasks as they arisePosition may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.Ensure compliance with ADA ticket lawsWHAT THIS PERSON WILL BRINGRequired:Knowledge of Cash HandlingKnowledge of Phone & In Person Customer ServiceEntry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)Flexible schedule (days/nights, weekends and holidays)Tolerance of all cultures, music and art formsHigh School DiplomaPreferred:Attention to detail in a multi-tasked environmentKnowledge of ticket salesExperience in working in live entertainment operationsTicketmaster host system experienceExperience in identifying counterfeit cash / ID’sEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!WHAT THIS ROLE WILL DOFinancial / Cash HandlingEnsure compliance of Clubs & Theaters cash handling policies and proceduresBalancing and reconciling daily/nightly ticket salesAssist Manager/Supervisor in reconciliation of cash drawers and ticket stockAssist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicableAssist Manager/Supervisor in distributing accurate daily ticket counts to Artist RepresentativesAssisting Manager & Supervisor with internal Ticket Orders and ReportsWork with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.Customer ServicePrompt, courteous and knowledgeable customer service both in person and over the phoneFacilitate night of show Will Call & Guest List OperationsTroubleshooting night of show issues (Transfers, barcodes, account issues, etc.)Work with Guest Services/Operations on any ADA requirementsProviding knowledge of upcoming events & upgrades availableKnowledgeable on the events culture and genreProviding positive energyOther ResponsibilitiesDaily operations on Ticketmaster host system for sales and other tasks.Following opening and closing shift proceduresFollow standards and processes for ticket types, ancillary events and qualifiersMaintain call center phone system, and keep current all phone menus and calendars of eventsAssist in maintaining Box Office cleanlinessFollow dress code policy – business casualUpdating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)Collecting, storing and tracking Lost & Found as necessaryAssist Manager & Supervisor in any tasks as they arisePosition may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.Ensure compliance with ADA ticket lawsWHAT THIS PERSON WILL BRINGRequired:Knowledge of Cash HandlingKnowledge of Phone & In Person Customer ServiceEntry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)Flexible schedule (days/nights, weekends and holidays)Tolerance of all cultures, music and art formsHigh School DiplomaPreferred:Attention to detail in a multi-tasked environmentKnowledge of ticket salesExperience in working in live entertainment operationsTicketmaster host system experienceExperience in identifying counterfeit cash / ID’sEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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