Live Nation
Box Office Supervisor - Shoreline Amphitheatre (Seasonal 2024)
Live Nation, Mountain View, California, us, 94039
Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit
www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
WHAT THIS ROLE WILL DOSupervision of the DepartmentOrganize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
Assist and support box office staff in any of their job functions, as needed
Ensure positive and creative team environment within the department
Facilitate open communication with the Box Office Manager, staff and all other venue departments
Exhibit proper inter-departmental communications and organization
Ensure complete and satisfactory on-going staff training
Assist manager with staff evaluations (training, 90-day, annual)
Provide a positive team environment within the department
Assist in ensuring appropriate staffing levels.
Promote and provide superior customer service in all guest interactions
Participate in all on-site venue meetings as needed
Financial / Cash HandlingEnsure that venue staff follows cash handling policies & procedures
Balance and reconciliation of all seller cash drawers
Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
Assist Manager on housing, distributing and depositing venue cash on a weekly basis.
Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.
Assist Manager in scheduling all employee’s payroll prior to deadlines
Conduct band settlement on shows with split point deals, or when deemed necessary by talent department
Complete and distribute accurate daily ticket counts for agents and artists
Other ResponsibilitiesCreate, modify and maintain inventory for all ticketed events in a secure ticketing environment
Follow standards and processes for ticket types, ancillary events and qualifiers
Monitor and maintain functionality of all ticketing computers, software and hardware
Secondary representative in all venue interactions with Ticketmaster
Ensure an accurate and timely flow of event and general venue information both intradepartmentally, and to the general public
Modify, maintain and update all customer database files
Develop and maintain call center phone system, and keep current all phone menus and calendars of events
Interact with artist, record label, management and band tour accountant. Provide reports as necessary.
Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
Ensure that venue is compliant with ADA ticket laws
WHAT THIS PERSON WILL BRINGRequired:Experience in Box Office / Ticketing Management
Flexible Schedule (days/nights, weekends, and holidays)
Experience in Cash Handling
Leadership, Management and Customer Service
Tolerance of all cultures, music and art forms
High School Diploma
Preferred:Experience in a live environment operation
Experience handling counterfeit cash
Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
Experience in Prioritizing, Time Management & Multitasking
Experience in open communication & email etiquette
HOURLY RATE: $24
EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
WHAT THIS ROLE WILL DOSupervision of the DepartmentOrganize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
Assist and support box office staff in any of their job functions, as needed
Ensure positive and creative team environment within the department
Facilitate open communication with the Box Office Manager, staff and all other venue departments
Exhibit proper inter-departmental communications and organization
Ensure complete and satisfactory on-going staff training
Assist manager with staff evaluations (training, 90-day, annual)
Provide a positive team environment within the department
Assist in ensuring appropriate staffing levels.
Promote and provide superior customer service in all guest interactions
Participate in all on-site venue meetings as needed
Financial / Cash HandlingEnsure that venue staff follows cash handling policies & procedures
Balance and reconciliation of all seller cash drawers
Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
Assist Manager on housing, distributing and depositing venue cash on a weekly basis.
Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.
Assist Manager in scheduling all employee’s payroll prior to deadlines
Conduct band settlement on shows with split point deals, or when deemed necessary by talent department
Complete and distribute accurate daily ticket counts for agents and artists
Other ResponsibilitiesCreate, modify and maintain inventory for all ticketed events in a secure ticketing environment
Follow standards and processes for ticket types, ancillary events and qualifiers
Monitor and maintain functionality of all ticketing computers, software and hardware
Secondary representative in all venue interactions with Ticketmaster
Ensure an accurate and timely flow of event and general venue information both intradepartmentally, and to the general public
Modify, maintain and update all customer database files
Develop and maintain call center phone system, and keep current all phone menus and calendars of events
Interact with artist, record label, management and band tour accountant. Provide reports as necessary.
Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
Ensure that venue is compliant with ADA ticket laws
WHAT THIS PERSON WILL BRINGRequired:Experience in Box Office / Ticketing Management
Flexible Schedule (days/nights, weekends, and holidays)
Experience in Cash Handling
Leadership, Management and Customer Service
Tolerance of all cultures, music and art forms
High School Diploma
Preferred:Experience in a live environment operation
Experience handling counterfeit cash
Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
Experience in Prioritizing, Time Management & Multitasking
Experience in open communication & email etiquette
HOURLY RATE: $24
EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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