Ciena
Sr IT Analyst, Coupa
Ciena, Baltimore, Maryland, United States,
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.Why Ciena:We are big proponents of
life-work integration
and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.We believe an
inclusive, diverse, and barrier-free
work environment makes for empowered and committed employees.We recognize the importance of
well-being
and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.We are committed to
employee development , offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.We know that
financial security
is important. We offer competitive salaries and incentive programs, RSU's (job level specific) and an employee share option purchase program.We realize
time away
to recharge is important. We offer flexible paid time off!Great work deserves
recognition.
We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.How You Will Contribute:Reporting to
Director, IT Architecture , as the
Senior IT Analyst-Coupa , you will be responsible for both technical and functional expertise of the Source to Pay process. The successful candidate will consult, configure, and develop needed functionality within the Coupa Source to Pay platform and coordinate with a team of internal and external developers to support the growth and sustainability of Ciena's SC functions. The candidate should demonstrate expert capability in building business relationships, gathering and clarifying business requirements, system analysis, translating requirements into low-level design documents, system configuration, custom development, and partnering with other team members to carry forward system changes and enhancements through to production.Responsible for high and low-level design, development, testing, and implementation for application solution sets within the procurement applications (COUPA) and processes (Sourcing, Sourcing Optimization, Risk and Performance Management Advanced, Platform & Integration Configuration).Assist in the design and configuration of COUPA's Source to Pay platform to meet client needs, including workflow setup, customizations/enhancements, and integration with existing systems.Design, configure, and develop application changes, integrations, reports, etc.Provide technical guidance and business functional consultation to internal and external developers on the overall solution approach, including technical validation of the approach during solution fit-gap analysis.Work directly with the business team to identify business needs and requirements, scope work effort, develop and implement solutions, and support business process changes.Effectively build and maintain internal customer and peer relationships to support effective implementations.Ensure that the new functionalities and implementations, including configuration changes, are set up and migrated to production following established release management processes.Apply expertise to develop and implement innovative business solutions.Suggest improvements within internal IT processes and implement these suggestions.Support the implementation and deployment of COUPA's solutions, including user training and ongoing support.What Does Ciena Expect of You?Initiative:
you're a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.A
customer first mentality:
what's important to the customer is also important to you.Agility:
with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem-solving.Communication expertise:
you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.The flexibility to
work independently
and as
part of a broader team:
you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.Relationship builder:
with a proven ability to influence at all levels, you're able to quickly develop trusted connections and get work done through others.A commitment to innovation:
you keep abreast of competitive developments and are always keen to formulate new ideas and problem-solve.The Must Haves:7-10 years of experience in COUPA Source to pay platform with hands-on experience of Risk and performance management modules.Knowledge in integrated COUPA Source to pay modules such as Sourcing, Sourcing Optimization, Risk and performance management advanced, Platform & integration configuration.Experienced in driving at least 2 COUPA implementations end to end.Experienced in configuration of custom workflow, templates, and events.Proven skill set with Supplier life cycle management modules.Functional and technical experience of these processes: Procure to Pay & Supplier Onboarding.Demonstrated competency in SQL query design and performance tuning.Knowledge of contract management around sourcing and purchasing.Experience of working on cross-functional multi-discipline complex and risky projects for a global company with a complex operation.Able to identify functional/technical issues and take ownership to close them or seek escalation.Possesses a
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life-work integration
and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.We believe an
inclusive, diverse, and barrier-free
work environment makes for empowered and committed employees.We recognize the importance of
well-being
and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.We are committed to
employee development , offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.We know that
financial security
is important. We offer competitive salaries and incentive programs, RSU's (job level specific) and an employee share option purchase program.We realize
time away
to recharge is important. We offer flexible paid time off!Great work deserves
recognition.
We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.How You Will Contribute:Reporting to
Director, IT Architecture , as the
Senior IT Analyst-Coupa , you will be responsible for both technical and functional expertise of the Source to Pay process. The successful candidate will consult, configure, and develop needed functionality within the Coupa Source to Pay platform and coordinate with a team of internal and external developers to support the growth and sustainability of Ciena's SC functions. The candidate should demonstrate expert capability in building business relationships, gathering and clarifying business requirements, system analysis, translating requirements into low-level design documents, system configuration, custom development, and partnering with other team members to carry forward system changes and enhancements through to production.Responsible for high and low-level design, development, testing, and implementation for application solution sets within the procurement applications (COUPA) and processes (Sourcing, Sourcing Optimization, Risk and Performance Management Advanced, Platform & Integration Configuration).Assist in the design and configuration of COUPA's Source to Pay platform to meet client needs, including workflow setup, customizations/enhancements, and integration with existing systems.Design, configure, and develop application changes, integrations, reports, etc.Provide technical guidance and business functional consultation to internal and external developers on the overall solution approach, including technical validation of the approach during solution fit-gap analysis.Work directly with the business team to identify business needs and requirements, scope work effort, develop and implement solutions, and support business process changes.Effectively build and maintain internal customer and peer relationships to support effective implementations.Ensure that the new functionalities and implementations, including configuration changes, are set up and migrated to production following established release management processes.Apply expertise to develop and implement innovative business solutions.Suggest improvements within internal IT processes and implement these suggestions.Support the implementation and deployment of COUPA's solutions, including user training and ongoing support.What Does Ciena Expect of You?Initiative:
you're a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.A
customer first mentality:
what's important to the customer is also important to you.Agility:
with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem-solving.Communication expertise:
you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.The flexibility to
work independently
and as
part of a broader team:
you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.Relationship builder:
with a proven ability to influence at all levels, you're able to quickly develop trusted connections and get work done through others.A commitment to innovation:
you keep abreast of competitive developments and are always keen to formulate new ideas and problem-solve.The Must Haves:7-10 years of experience in COUPA Source to pay platform with hands-on experience of Risk and performance management modules.Knowledge in integrated COUPA Source to pay modules such as Sourcing, Sourcing Optimization, Risk and performance management advanced, Platform & integration configuration.Experienced in driving at least 2 COUPA implementations end to end.Experienced in configuration of custom workflow, templates, and events.Proven skill set with Supplier life cycle management modules.Functional and technical experience of these processes: Procure to Pay & Supplier Onboarding.Demonstrated competency in SQL query design and performance tuning.Knowledge of contract management around sourcing and purchasing.Experience of working on cross-functional multi-discipline complex and risky projects for a global company with a complex operation.Able to identify functional/technical issues and take ownership to close them or seek escalation.Possesses a
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