PharmaCord LLC. “PharmaCord,” “PharmaCord Lynk,” “PharmaCord Scripts,” and associated logos are trad
Director of Operational Excellence
PharmaCord LLC. “PharmaCord,” “PharmaCord Lynk,” “PharmaCord Scripts,” and associated logos are trad, Jeffersonville, Indiana, us, 47144
Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists.We are PharmaCord, a purpose-driven organization on a rapid growth journey.Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.The
Director of Operational Excellence
plays a significant role in enhancing the efficiency and effectiveness of PharmaCord’s operations by employing a systematic approach to ensure we meet the evolving needs of our business and our customers. Through the analysis of performance data, identification of inefficiencies, and the implementation of strategic solutions, the Operational Excellence Manager involves collaboration with various departments to foster a culture of innovation and improvement, ultimately leading to increased productivity, quality, and customer satisfaction.A typical day in the life of the Director of Operational Excellence will include but not be limited to the following:Lead and facilitate process improvement projects using Lean or other continuous improvement methodologies to enhance operational efficiency and effectiveness.Develop and implement operational excellence strategies and roadmaps in alignment with defined goals, ensuring integration with business processes and systems.Collaborate with cross-functional teams to identify process bottlenecks, inefficiencies, and areas for cost reduction, proposing innovative solutions to address these issues.Manage internal and external audits of PharmaCord’s systems and operations.Oversee the deployment of a system that provides access, controls, and management of PharmaCord operation documents including policies, procedures, and work instructions.Oversee the design of reporting that supports communication of trend analysis that assists in the identification of opportunities for innovation, process improvement and risks.Collaboration with training managers to support effective training of operational excellence principles, tools, and techniques to build an organizational culture of continuous improvement.Oversee the documentation and updating of processes and procedures to ensure they reflect current best practices and compliance with regulatory requirements.Collaborate with operations and information technology to research and implement new technologies or methodologies that can further enhance operational efficiency, staying ahead of industry trends and competitive benchmarks.Requirements:Bachelor’s Degree: Business Administration, Engineering, or Operations Management focus is preferred.Post-baccalaureate certificates emphasizing specialized skills in quality management or lean processes preferred.Minimum of 10 years of experience in operational excellence, continuous improvement, or related roles, with at least 5 years in a leadership position.Experience must include hands-on roles in optimizing operations, leading cross-functional teams, and implementing lean methodologies.A background rich in process improvement, quality management, standardization and strategic planning within patient support services or specialty pharmacy strongly preferred.Healthcare contact center operations experience is preferred.We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year).Physical Demands & Work Environment:This is a full-time exempt position.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.Ability to sit for extended periods of time.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.Once you land this position, you’ll get to enjoy:Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years.Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents).401(k) company match.Wellness discounts on health premium.HSA employer contribution.Company paid Short-term Disability (STD).Company paid and voluntary Life Insurance options.Voluntary Life, AD&D and Long-Term Disability Insurances.Paid Parental Leave of Absence.Wellness and Employee Assistance Programs.PTO benefits, flex days and paid holidays.And more.A Career You'll LoveWorking for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace.Opportunities for advancement with a company that supports personal and professional growth.Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!
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Director of Operational Excellence
plays a significant role in enhancing the efficiency and effectiveness of PharmaCord’s operations by employing a systematic approach to ensure we meet the evolving needs of our business and our customers. Through the analysis of performance data, identification of inefficiencies, and the implementation of strategic solutions, the Operational Excellence Manager involves collaboration with various departments to foster a culture of innovation and improvement, ultimately leading to increased productivity, quality, and customer satisfaction.A typical day in the life of the Director of Operational Excellence will include but not be limited to the following:Lead and facilitate process improvement projects using Lean or other continuous improvement methodologies to enhance operational efficiency and effectiveness.Develop and implement operational excellence strategies and roadmaps in alignment with defined goals, ensuring integration with business processes and systems.Collaborate with cross-functional teams to identify process bottlenecks, inefficiencies, and areas for cost reduction, proposing innovative solutions to address these issues.Manage internal and external audits of PharmaCord’s systems and operations.Oversee the deployment of a system that provides access, controls, and management of PharmaCord operation documents including policies, procedures, and work instructions.Oversee the design of reporting that supports communication of trend analysis that assists in the identification of opportunities for innovation, process improvement and risks.Collaboration with training managers to support effective training of operational excellence principles, tools, and techniques to build an organizational culture of continuous improvement.Oversee the documentation and updating of processes and procedures to ensure they reflect current best practices and compliance with regulatory requirements.Collaborate with operations and information technology to research and implement new technologies or methodologies that can further enhance operational efficiency, staying ahead of industry trends and competitive benchmarks.Requirements:Bachelor’s Degree: Business Administration, Engineering, or Operations Management focus is preferred.Post-baccalaureate certificates emphasizing specialized skills in quality management or lean processes preferred.Minimum of 10 years of experience in operational excellence, continuous improvement, or related roles, with at least 5 years in a leadership position.Experience must include hands-on roles in optimizing operations, leading cross-functional teams, and implementing lean methodologies.A background rich in process improvement, quality management, standardization and strategic planning within patient support services or specialty pharmacy strongly preferred.Healthcare contact center operations experience is preferred.We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year).Physical Demands & Work Environment:This is a full-time exempt position.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.Ability to sit for extended periods of time.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.Once you land this position, you’ll get to enjoy:Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years.Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents).401(k) company match.Wellness discounts on health premium.HSA employer contribution.Company paid Short-term Disability (STD).Company paid and voluntary Life Insurance options.Voluntary Life, AD&D and Long-Term Disability Insurances.Paid Parental Leave of Absence.Wellness and Employee Assistance Programs.PTO benefits, flex days and paid holidays.And more.A Career You'll LoveWorking for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace.Opportunities for advancement with a company that supports personal and professional growth.Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!
#J-18808-Ljbffr