Los Angeles Times
Consumer Data Quality Representative
Los Angeles Times, El Segundo, California, United States, 90245
Consumer Data Quality RepresentativeThe Los Angeles Times, 2300 E. Imperial Hwy, El Segundo, California, United States of AmericaReq #43Tuesday, August 6, 2024Responsible for reviewing, correcting, and processing consumer data in an electronic format into a Circulation system responsible for Financial and distribution information. Performs data entry work by entering, updating, reviewing, researching, verifying and/or retrieving data into/from various systems, and ensuring the accuracy and confidentiality of information recorded. Makes outbound customer calls to verify information for billing and or delivery questions and address accuracy.Responsibilities:
Process Consumer Information loaded into a Financial and Distribution system by interrogating data for deficiencies, resolving or reporting discrepancies by utilizing standard processes and procedures.Perform consumer outbound calling to resolve written correspondence or verification of addresses to ensure accuracy of the consumers billing statement.Manage unique and sensitive consumer accounts that require special handling.Maintain both internal and external customer confidence and protect operations by keeping information confidential.Contribute to team effort by accomplishing results according to assigned standards to attain company objectives.Understand the importance of PCI compliance and act to ensure PCI compliance is maintained.Requirements:
High school diploma or equivalent.Strong data processing skills - typing skills of 50+ wpm and able to use a calculator by touch.Be proficient at using Microsoft Office Word, Excel, and Outlook.Excellent detail orientation and customer service skills.Must possess the ability to multi-task and have time management skills.Must possess the ability to identify issues and problem solve various inquiries as needed.Must possess excellent interpersonal and verbal/written communication to interact with internal and external customers.Preferred Qualifications:
Self-starter with excellent organizational skills.Ability to raise any obstacles or challenges to work completion in a timely manner.Ability to follow direction and seek clarification when needed.Ability to follow up and ensure all items/inquiries are resolved timely.Ability to handle and adapt to a changing environment.The L.A. Times is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive.The pay scale the Company reasonably expects to pay for this position at the time of the posting is $21.00 and takes into account a wide range of factors including but not limited to skill set, experience, training, licenses, certifications, and other business or organizational needs. Compensation will be determined based on the above factors along with the requirements of the position. At the L.A. Times, it is not typical for an individual to be hired at or near the top of the range for the role. Please visit our career site to view the benefits available to our employees.The Company is a mandatory vaccination employer for COVID-19 and its variants. The Company requires that its employees be fully vaccinated as of their start date. If you require a medical or religious accommodation, we will engage in the interactive process with you. Proof of vaccination will be required prior to start. If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date.Other details:
Job Family: Los Angeles Times Super Co.Job Function: Individual ContributorPay Type: HourlyMin Hiring Rate: $21.00Max Hiring Rate: $21.00Apply Now
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Process Consumer Information loaded into a Financial and Distribution system by interrogating data for deficiencies, resolving or reporting discrepancies by utilizing standard processes and procedures.Perform consumer outbound calling to resolve written correspondence or verification of addresses to ensure accuracy of the consumers billing statement.Manage unique and sensitive consumer accounts that require special handling.Maintain both internal and external customer confidence and protect operations by keeping information confidential.Contribute to team effort by accomplishing results according to assigned standards to attain company objectives.Understand the importance of PCI compliance and act to ensure PCI compliance is maintained.Requirements:
High school diploma or equivalent.Strong data processing skills - typing skills of 50+ wpm and able to use a calculator by touch.Be proficient at using Microsoft Office Word, Excel, and Outlook.Excellent detail orientation and customer service skills.Must possess the ability to multi-task and have time management skills.Must possess the ability to identify issues and problem solve various inquiries as needed.Must possess excellent interpersonal and verbal/written communication to interact with internal and external customers.Preferred Qualifications:
Self-starter with excellent organizational skills.Ability to raise any obstacles or challenges to work completion in a timely manner.Ability to follow direction and seek clarification when needed.Ability to follow up and ensure all items/inquiries are resolved timely.Ability to handle and adapt to a changing environment.The L.A. Times is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive.The pay scale the Company reasonably expects to pay for this position at the time of the posting is $21.00 and takes into account a wide range of factors including but not limited to skill set, experience, training, licenses, certifications, and other business or organizational needs. Compensation will be determined based on the above factors along with the requirements of the position. At the L.A. Times, it is not typical for an individual to be hired at or near the top of the range for the role. Please visit our career site to view the benefits available to our employees.The Company is a mandatory vaccination employer for COVID-19 and its variants. The Company requires that its employees be fully vaccinated as of their start date. If you require a medical or religious accommodation, we will engage in the interactive process with you. Proof of vaccination will be required prior to start. If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date.Other details:
Job Family: Los Angeles Times Super Co.Job Function: Individual ContributorPay Type: HourlyMin Hiring Rate: $21.00Max Hiring Rate: $21.00Apply Now
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