Standard Chartered
Prime Services Account Manager
Standard Chartered, New York, New York, us, 10261
Job Summary
The key objective of the Prime Services Account Manager is to create an unparalleled client experience across our footprint. The scope of the role commences from post sales through to day-to-day servicing of our clients. The core function includes implementation, local service management, client onboarding to digital channels, client services and client support. Business Account Manager acts as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing.
Key Responsibilities
Ensure best in class services are being provided in a consistent manner to clients.In-depth understanding of business goals and strategy. Aligning with Sales and Product teams to deliver against corporate targets.Provide oversight to the way queries are prioritised and handled for any Premium clients.Demonstrate sound and objective judgement when dealing with conflicts due to prioritisation.Drive process improvements on any daily processing or BAU tasksWork with regional and global teams to facilitate a "follow the sun" support modelWork with the Prime Services business and technology/project teams on new product offeringsWork hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all to way to operations on the ground, securing support services from other teams.Develop and deliver solutions to improve client experience and generate additional revenuePerform relationship management functions including conducting regular client reviewsSupport, manage and execute regional/global initiativesRepresent the Voice of the Client, championing change and improvements across the client experienceOnboard clients to the Prime Services platformEnsure the Group Risk Management standards are being maintained/adhered toSkills and Experience
Knowledge of FX and Interest RatesBusiness FacilitationManage ChangeService Delivery OperationsClient Relationship ManagementCommunication SkillsProduct Knowledge3-7 years of relevant experienceBachelor's Degree preferredAbout Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing
and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle,
continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together,
we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat we offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance,
with flexible and voluntary benefits available in some locations.Time-off
including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working
options based around home and office locations, with flexible working patterns.Proactive wellbeing support
through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture
to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation,
one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Expected annual base pay range for the role is 91,584 USD to 137,376 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerationsVisit our careers website www.sc.com/careers
www.sc.com/careers
1011
Apply now >
Back to search results
The key objective of the Prime Services Account Manager is to create an unparalleled client experience across our footprint. The scope of the role commences from post sales through to day-to-day servicing of our clients. The core function includes implementation, local service management, client onboarding to digital channels, client services and client support. Business Account Manager acts as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing.
Key Responsibilities
Ensure best in class services are being provided in a consistent manner to clients.In-depth understanding of business goals and strategy. Aligning with Sales and Product teams to deliver against corporate targets.Provide oversight to the way queries are prioritised and handled for any Premium clients.Demonstrate sound and objective judgement when dealing with conflicts due to prioritisation.Drive process improvements on any daily processing or BAU tasksWork with regional and global teams to facilitate a "follow the sun" support modelWork with the Prime Services business and technology/project teams on new product offeringsWork hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all to way to operations on the ground, securing support services from other teams.Develop and deliver solutions to improve client experience and generate additional revenuePerform relationship management functions including conducting regular client reviewsSupport, manage and execute regional/global initiativesRepresent the Voice of the Client, championing change and improvements across the client experienceOnboard clients to the Prime Services platformEnsure the Group Risk Management standards are being maintained/adhered toSkills and Experience
Knowledge of FX and Interest RatesBusiness FacilitationManage ChangeService Delivery OperationsClient Relationship ManagementCommunication SkillsProduct Knowledge3-7 years of relevant experienceBachelor's Degree preferredAbout Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing
and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle,
continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together,
we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat we offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance,
with flexible and voluntary benefits available in some locations.Time-off
including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working
options based around home and office locations, with flexible working patterns.Proactive wellbeing support
through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture
to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation,
one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Expected annual base pay range for the role is 91,584 USD to 137,376 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerationsVisit our careers website www.sc.com/careers
www.sc.com/careers
1011
Apply now >
Back to search results