Aparium Hotel Group
Part TIme Guest Services Ambassador
Aparium Hotel Group, Portland, Oregon, United States, 97204
Position:
Part Time Guest Services AmbassadorLocation:
Portland, ORJob Id:
195# of Openings:
1GUEST SERVICES AMBASSADOR
Reports to Director of Rooms and Guest Service Managers; position is non-exemptWHO WE ARE
The Heathman is Portland's magnet for artistic minds. Since 1927, the Heathman's unique atmosphere of cultured comfort has served as a muse for artists, creators, collaborators, thinkers, dreamers and doers. With its prime placement in Portland's cultural district, the Heathman is distinguished by reputation as a discerning retreat for the global citizen, and a haven for creative inspiration.Heathman Hotel is managed by Aparium Hotels. Aparium was founded in 2011 to bring lifestyle service and accommodations to underserved yet distinct and important cities while maintaining and celebrating the unadulterated character of each. Each hotel in our portfolio is an individual, representing the People, Place, and Character of its community. Driven by the belief that the poetics of their surroundings should fuel all hospitality experiences, Aparium was born with an intense focus on unearthing the unforgettable moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically.WHO YOU ARE
You are a perfectionist by nature and know that anything worth doing is worth doing well. You are someone who doesn't settle for the ordinary, and have an aversion to blase service, knowing that effort and spontaneity are the alchemy for the extraordinary. You are genuine, yet polished, and aren't afraid to venture outside of the norm and do things differently. You obsess over the details (the Science) and presentation (the Art), striving to create an experience that surprises and inspires.THE ROLE
The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Foundation, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart.WHAT YOU WILL DO
Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism.Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure.Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest.Serve as the tour guide for all hotel experiences a guest may encounter.Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized.You are fanatical about the details of each guest, ensuring that all requests are delivered.Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs.Display professionalism and discretion throughout all guest interactions.Demonstrate expert knowledge of the position's service standards, procedures, and practices.Collaborate effectively with co-workers and other departments to ensure guest needs are met.Seize any opportunity to go beyond the expectations of the position to assist with a guest's needs.WHAT YOU WILL NEED
Passion for the people, place, and culture of our community.Minimum of two (2) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experience.Professional proficiency of the English language in reading, writing and verbal communication.Valid driver's license and successful completion of Motor Vehicle Report required.Intermediate skills in Microsoft Excel and Word.Ability to lift up to 25 lbs. for handling guest luggage.Ability to push a bell cart with guest luggage that may contain up to 100 lbs.Ability to work vary shifts, that may include days, nights, weekends and holidays.As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment.Apply for this Position
#J-18808-Ljbffr
Part Time Guest Services AmbassadorLocation:
Portland, ORJob Id:
195# of Openings:
1GUEST SERVICES AMBASSADOR
Reports to Director of Rooms and Guest Service Managers; position is non-exemptWHO WE ARE
The Heathman is Portland's magnet for artistic minds. Since 1927, the Heathman's unique atmosphere of cultured comfort has served as a muse for artists, creators, collaborators, thinkers, dreamers and doers. With its prime placement in Portland's cultural district, the Heathman is distinguished by reputation as a discerning retreat for the global citizen, and a haven for creative inspiration.Heathman Hotel is managed by Aparium Hotels. Aparium was founded in 2011 to bring lifestyle service and accommodations to underserved yet distinct and important cities while maintaining and celebrating the unadulterated character of each. Each hotel in our portfolio is an individual, representing the People, Place, and Character of its community. Driven by the belief that the poetics of their surroundings should fuel all hospitality experiences, Aparium was born with an intense focus on unearthing the unforgettable moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically.WHO YOU ARE
You are a perfectionist by nature and know that anything worth doing is worth doing well. You are someone who doesn't settle for the ordinary, and have an aversion to blase service, knowing that effort and spontaneity are the alchemy for the extraordinary. You are genuine, yet polished, and aren't afraid to venture outside of the norm and do things differently. You obsess over the details (the Science) and presentation (the Art), striving to create an experience that surprises and inspires.THE ROLE
The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Foundation, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart.WHAT YOU WILL DO
Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism.Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure.Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest.Serve as the tour guide for all hotel experiences a guest may encounter.Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized.You are fanatical about the details of each guest, ensuring that all requests are delivered.Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs.Display professionalism and discretion throughout all guest interactions.Demonstrate expert knowledge of the position's service standards, procedures, and practices.Collaborate effectively with co-workers and other departments to ensure guest needs are met.Seize any opportunity to go beyond the expectations of the position to assist with a guest's needs.WHAT YOU WILL NEED
Passion for the people, place, and culture of our community.Minimum of two (2) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experience.Professional proficiency of the English language in reading, writing and verbal communication.Valid driver's license and successful completion of Motor Vehicle Report required.Intermediate skills in Microsoft Excel and Word.Ability to lift up to 25 lbs. for handling guest luggage.Ability to push a bell cart with guest luggage that may contain up to 100 lbs.Ability to work vary shifts, that may include days, nights, weekends and holidays.As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment.Apply for this Position
#J-18808-Ljbffr