Aparium Hotel Group
Guest Services Ambassador
Aparium Hotel Group, Denver, Colorado, United States, 80285
Position:
Guest Services AmbassadorLocation:
Denver, COJob Id:
423# of Openings:
0Reports to:
Rooms Manager; position is non-exemptAccepting Applications until August 29th, 2024 or until filled.YOUR BENEFITS
Position Rate of Pay: $21.50 per hour + upsell incentivesStrong sense of belonging through Opportunity, Equity, and InclusionFree shift-meal prepared by our in-house culinary expertsFood and Beverage DiscountsGreatly discounted room rates for Aparium properties for you and your out-of-town guestsPaid time off to volunteer in your communityDiscounted daily and monthly parking fee in the Clayton Lane parking garage in Cherry CreekDiscounted pet insurance available through ASPCA to care for your best friend401k participation available for full-time associates to grow your nest eggAll full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurancesWHO WE ARE
Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate.A little bit rebel, a little bit refined, Clayton is smart and sophisticated, charming, and confident, and always down for shaking up the status quo. Consistently moving the needle on what a membership club can be, Clayton demonstrates a unique spirit, constantly challenging what it means to gather and engage while connecting guests to each other and what inspires them.WHO YOU ARE
You are a perfectionist by nature and know that anything worth doing is worth doing well. You are someone who doesn't settle for ordinary, and have an aversion to blase service, knowing that effort and spontaneity are the alchemy for the extraordinary.THE ROLE
The Guest Services Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Clayton, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed.WHAT YOU WILL DO
Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism.Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure.Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest.Serve as the tour guide for all hotel experiences a guest may encounter.Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels.You are fanatical about the details of each guest, ensuring that all requests are delivered.Always prioritize the guest's satisfaction.Display professionalism and discretion throughout all guest interactions.Demonstrate expert knowledge of the position's service standards, procedures, and practices.Collaborate effectively with co-workers and other departments to ensure guest needs are met.Seize any opportunity to go beyond the expectations of the position.WHAT YOU WILL NEED
Passion for the people, place, and culture of our communityMinimum of two (2) years of experience in guest/customer service for luxury goods or services, preferably in a hotel or resort settingProfessional proficiency of the English language in reading, writing and verbal communicationValid driver's license and successful completion of Motor Vehicle Report requiredIntermediate skills in Microsoft Excel and WordAbility to lift up to 25 lbs. for handling guest luggageAbility to push a bell cart with guest luggage that may contain up to 100 lbs.Ability to work vary shifts, that may include days, nights, weekends, and holidaysAbility to stand for extended periods of timePosition Rate of Pay: $21.50 per hourBenefits: We are pleased to offer a comprehensive array of valuable benefits to protect your health, your family and your way of life.Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws.As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment.Apply for this Position
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Guest Services AmbassadorLocation:
Denver, COJob Id:
423# of Openings:
0Reports to:
Rooms Manager; position is non-exemptAccepting Applications until August 29th, 2024 or until filled.YOUR BENEFITS
Position Rate of Pay: $21.50 per hour + upsell incentivesStrong sense of belonging through Opportunity, Equity, and InclusionFree shift-meal prepared by our in-house culinary expertsFood and Beverage DiscountsGreatly discounted room rates for Aparium properties for you and your out-of-town guestsPaid time off to volunteer in your communityDiscounted daily and monthly parking fee in the Clayton Lane parking garage in Cherry CreekDiscounted pet insurance available through ASPCA to care for your best friend401k participation available for full-time associates to grow your nest eggAll full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurancesWHO WE ARE
Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate.A little bit rebel, a little bit refined, Clayton is smart and sophisticated, charming, and confident, and always down for shaking up the status quo. Consistently moving the needle on what a membership club can be, Clayton demonstrates a unique spirit, constantly challenging what it means to gather and engage while connecting guests to each other and what inspires them.WHO YOU ARE
You are a perfectionist by nature and know that anything worth doing is worth doing well. You are someone who doesn't settle for ordinary, and have an aversion to blase service, knowing that effort and spontaneity are the alchemy for the extraordinary.THE ROLE
The Guest Services Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Clayton, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed.WHAT YOU WILL DO
Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism.Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure.Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest.Serve as the tour guide for all hotel experiences a guest may encounter.Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels.You are fanatical about the details of each guest, ensuring that all requests are delivered.Always prioritize the guest's satisfaction.Display professionalism and discretion throughout all guest interactions.Demonstrate expert knowledge of the position's service standards, procedures, and practices.Collaborate effectively with co-workers and other departments to ensure guest needs are met.Seize any opportunity to go beyond the expectations of the position.WHAT YOU WILL NEED
Passion for the people, place, and culture of our communityMinimum of two (2) years of experience in guest/customer service for luxury goods or services, preferably in a hotel or resort settingProfessional proficiency of the English language in reading, writing and verbal communicationValid driver's license and successful completion of Motor Vehicle Report requiredIntermediate skills in Microsoft Excel and WordAbility to lift up to 25 lbs. for handling guest luggageAbility to push a bell cart with guest luggage that may contain up to 100 lbs.Ability to work vary shifts, that may include days, nights, weekends, and holidaysAbility to stand for extended periods of timePosition Rate of Pay: $21.50 per hourBenefits: We are pleased to offer a comprehensive array of valuable benefits to protect your health, your family and your way of life.Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws.As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment.Apply for this Position
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